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Froged

THE one tool for onboarding, engagement & customer support

Table of Contents

Is this product right for your business?

Find out with a

Froged - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Froged overview

What is Froged?

FROGED is a one-stop shopping Product Success Platform built by a SaaS company for SaaS companies.

Connect your customer lifecycle in one place from Onboarding and Retention to Proactive Customer Support. By connecting the dots within the customer journey brands can personalize the customer experience at every touch point increasing overall MRR and retention.

Try FROGED for FREE today!

Starting price

39flat rate /
per month

Alternatives

with better value for money

Pros & Cons

Setup

Customer Support

Ease of Use

Account Management

Froged’s user interface

Ease of use rating:

4.5

(56)

Froged pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(1)

3-4(17)

5(38)

What do users say about Froged?

The SDK allows a lot of customisation and fits our model perfectly.

Select to learn more

Who uses Froged?

Based on 56 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Computer Software

Information Technology and Services

E-Learning

Financial Services

Others

Use cases

Live Chat

Customer Service

Customer Support

Customer Communications Management

Customer Success

Froged's key features

Most critical features, based on insights from Froged users:

Chat/Messaging

4.0

(3)

Support ticket management

4.3

(4)

Transcripts/Chat history

3.8

(6)

File sharing

3.8

(4)

Multi-Channel communication

5.0

(3)

Third-Party integrations

5.0

(1)

Mobile access

2.7

(7)

Autoresponders

4.0

(1)

All Froged features

Features rating:

4.5

(56)

A/B testing

(0)

Access controls/permissions

(0)

Account Management

(0)

Activity dashboard

5.0

(1)

Activity tracking

5.0

(1)

Alerts/Escalation

(0)

Alerts/Notifications

3.5

(2)

API

(0)

Automated routing

(0)

Autoresponders

4.0

(1)

Campaign management

(0)

Canned responses

(0)

Chat/Messaging

4.0

(3)

Churn management

(0)

Client portal

(0)

Collaboration tools

(0)

Commenting/Notes

(0)

Communication management

(0)

Complaint monitoring

4.0

(1)

Configurable workflow

(0)

Contact management

(0)

Content creation

(0)

Content management

2.5

(2)

CRM

(0)

Customer communication

(0)

Customer database

4.2

(5)

Customer engagement

(0)

Customer experience management

3.0

(1)

Customer history

(0)

Customer management

4.0

(3)

Customer segmentation

(0)

Customer support

(0)

Customizable branding

1.0

(1)

Customizable fields

(0)

Customizable forms

5.0

(1)

Customizable reports

(0)

Customizable templates

(0)

Dashboard

(0)

Data import/export

4.0

(1)

Document storage

(0)

Drag & drop

(0)

Email management

(0)

Engagement tracking

(0)

Event triggered actions

(0)

Feedback management

4.0

(1)

File sharing

3.8

(4)

Geotargeting

(0)

Interaction tracking

(0)

Knowledge base management

4.3

(3)

Knowledge management

4.7

(3)

Live chat

5.0

(2)

Macros/Templated responses

(0)

Mobile access

2.7

(7)

Monitoring

5.0

(1)

Multi-Channel communication

5.0

(3)

Multi-Channel data collection

(0)

Multi-Channel marketing

(0)

Multi-Language

5.0

(1)

Negative feedback management

(0)

NPS of customers

(0)

NPS survey structure

(0)

Offline form

1.0

(1)

Onboarding

(0)

Performance metrics

5.0

(1)

Predictive analytics

(0)

Proactive chat

1.0

(1)

Process/Workflow automation

(0)

Queue management

4.0

(1)

Real-Time analytics

(0)

Real-Time chat

(0)

Real-time consumer-facing chat

4.0

(7)

Real-Time data

(0)

Real-Time monitoring

(0)

Real-Time notifications

(0)

Real-Time reporting

(0)

Reporting/Analytics

3.8

(6)

Reporting & statistics

(0)

Screen sharing

(0)

Search/Filter

(0)

Self service portal

(0)

Social media integration

(0)

Support ticket management

4.3

(4)

Survey/Poll management

(0)

Surveys & feedback

(0)

Tagging

(0)

Template management

(0)

Third-Party integrations

5.0

(1)

Ticket management

(0)

Transcripts/Chat history

3.8

(6)

Transfers/Routing

(0)

Usage tracking/analytics

(0)

Video conferencing

(0)

Widgets

(0)

Workflow management

(0)

Froged alternatives

Froged

4.5

(56)

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.6

Customer Support

4.7

LiveAgent

4.7

(1.7K)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.7

Customer Support

4.7

Intercom

4.5

(1.1K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.0

Customer Support

4.3

Tidio

4.7

(590)

learn more

Starting from

24.17

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.6

Froged pricing

Value for money rating:

4.6

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Basic

Per month

Features included:

1 seat
Collaborative inbox
All channels
Knowledge Base
Preconfigured metrics

Starter

106

Per month

Features included:

2 more seats (3 total)
Real time collaboration
Team performance analytics
Customer Satisfaction Survey
Knowledge Base PRO

Professional

422

Per month

Features included:

4 more seats (7 total)
Groups and conversation historic
Conversation Routing
Multiple business hours
Inbox groups

Corporate

No pricing info

Features included:

Inbox Groups
Multiple Business Hours
Customer Reports
Call Recording* 1 month storage

User opinions about Froged price and value

Value for money rating:

4.6

(56)

To see what individual users think of Froged's price and value, check out the review snippets below.

“In this way, when the customer contacts us via chat, contextually to the conversation we have the list of the last exceptions that happened.”

Edoardo Z.

Business Developer

“The KB editing can be arduous at times and could benefit from more flexible styling options.”

Chris N.

Product Owner

Froged integrations (6)

Top integrations

Froged customer support

What do users say about Froged customer support?

Customer support rating:

4.7

We analyzed verified user reviews to identify positive and negative aspects of Froged customer support.

Widespread user sentiment highlights Froged's fast, helpful, and highly competent customer support team.

A significant portion of users appreciate the ease of contacting support and the team's proactive assistance throughout.

Support options

Chat

Knowledge base

Email/help desk

Training options

Live online

Documentation

Webinars

Videos

To see what individual users say about Froged's customer support, check out the review snippets below.

“The customer service was amazing, trying to implement a strategy together on how to use the tool.”

Ignacio A.

Product Designer

“Forged is the main way we give support to our users.”

Leav G.

CEO

Froged FAQs

Related categories

Customer Satisfaction

Help Desk

Knowledge Base

Conversational Marketing Platform

Customer Support

Customer Communications Management

Contact Center Quality Assurance