App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
InGenius
5
7
4
1
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Computer telephony integration to fuel efficiency
Table of Contents
Is this product right for your business?
Find out with a
InGenius - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
InGenius overview
What is InGenius?
Computer telephony integration, or CTI, is a technology that connects phones to computers—helping contact center agents, inside sales reps, and IT helpdesk support save time, be more productive, and improve customer satisfaction.
Use InGenius CTI to drive more successful service and sales with one simple, smooth integration between your existing business phone system and your CRM. InGenius has the flexibility to support unique and complex workflows.
Customers who use InGenius have been able to dramatically increase customer satisfaction and improve their Net Promoter Score by as much as 50%. Here's how...
- Deliver personalized service and sales: place valuable caller information and CRM insights at your reps' fingertips in the moment, allowing them to warmly greet callers and jump right to the heart of the matter.
- Identify common caller pain points and call trends: quickly and accurately capture call drivers, call notes, and call results. Use out-of-the-box reports to view call data in your CRM to monitor service levels, spot trends, and make more informed business decisions.
- Increase case handling and outbound call capacity: Use the productivity-enhancing features provided by InGenius to increase case handling capacity and raise the odds of first call resolutions, or to drive more successful outbound call campaigns. Make voice an integral part of your omnichannel environment.
Add instant value to your existing tech stack and bottom line, without overhauling your infrastructure. With a single CRM sign on, data that never leaves your firewalls, and no OEM technology, InGenius is your choice for safe, secure, and reliable computer telephony integration (CTI) technology.
Get started using InGenius in your contact center, customer service organization, ITSM or inside sales teams today!
InGenius’s user interface
InGenius reviews
Overall rating
4.9
/5
8
Positive reviews
86
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.86/10
5
4
3
2
1
7
1
0
0
0
InGenius's key features
Most critical features, based on insights from InGenius users:
All InGenius features
Features rating:
InGenius alternatives
InGenius
Starting from
32
Per month
Five9
Starting from
119
Per month
Bitrix24
Starting from
69
Per month
inconnect
Starting from
1
Per month
InGenius pricing
Value for money rating:
Starting from
32
Per month
Per Feature
User opinions about InGenius price and value
Value for money rating:
InGenius integrations (11)
Integrations rated by users
We looked at 8 user reviews to identify which products are mentioned as InGenius integrations and how users feel about them.
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
“Adds to the simplicity of using the product.”
Daniel W.
Chief Technology Officer
Integration rating: 5.0 (1)
“The integration with Cisco Finesse allows any person using Jabber to be put in the "call center: queue to answer calls directed to our main line.”
“i use finesse via the jabber to receive any ongoing calls ”
Rico G.
Technology Support Specialist
Integration rating: 5.0 (1)
Other top integrations
InGenius support options
Typical customers
Platforms supported
Support options
Training options