WebSell Reviews - Pros & Cons, Ratings & more

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BigCommerce

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Adobe Commerce

WebSell lets you sell online by plugging directly into your Point of Sale, giving you an all-in-one eCommerce solution, including a responsive website.

WebSell

Web-based

Windows

OWNER

Been with them for over 15 years, and they have a great support team, and helps resolves issues fast.

President 

Support is good would be nice to have one in Is time zone. Every person i have dealt with has been very pleasant.

Sioux Shop Manger

I like the simplicity and easy to use aspect. I like that Nitrosell teaches you how to run it and I have control to do what I need to without always having to ask for help.

Director

Very significant increases in monthly charges over the last 2 years with no change in service received, and lack of a transparent pricing policy.

President

Easy seamless integration with our existing POS. Amazing customer support.

Our webstore is light and fast and the up time is pretty reliable. Our customers like seeing live stock levels on our webstore which is due to the integration with POS.

Owner CEO

Nitrollsell allows us to seamlessly use our pos system onto the www. Anyone considering going online must have qn integrated system and nitrosell is a fantastic choice.

Our webstore is google friendly and has a modern light feel as well as a great checkout.

Festival Registration Coordinator

Our customers have problems getting their orders to process when they have a PO Box as their address.

Owner

I like the fact that this product integrates with my current POS system - the set up of products is fairly easy and quick if you are a business that already inputs your data into your POS system.

Management is very easy once the user learns the processes. PAM is incredibly useful and Synch is fast.

The Best thing about Websell is Pam. Product attribute manager)  it easily allows you to manipulate data (in bulk) with out sql or other long process.

owner

The only cons were being in Canada, our payment processing options were somewhat limited.

Sales/Marketing/IT

Ease of use of the actual website is nice. Everything else listed in the cons makes it overall a rough experience.

Database Coordinator

Although most will probably be able to use the product with minimal effort, it may be more difficult for those who are not as technologically savvy.

Nitrosell helped us navigate our store shutdown due to COVID and our sales increased as soon as we implemented the Nitrosell store.

WordPress

Very good! The support is always there to solve any issues that arise, and very quickly. I would highly recommend Websell to anyone who is using RMH or CRE point of sale systems and wants to take their business online. It’s a no brainer. The customization options are endless but they do come with an up-charge fee for each feature. If the monthly pricing was more competitive, WebSell would easily be hands down the best e-commerce provider out there. There are much cheaper options less where such as Shopify or Square but they lack the full seamless integration with existing POS platforms such as RMH or CRE.

Very powerful solution to integrated e-commerce. 

Been with them for over 15 years, and they have a great support team, and helps resolves issues fast

Worth every dollar.  Love Pam

Great, we've been dealing with them for years and have had no issues 

Great support 

Ease of use of the actual website is nice. Everything else listed in the cons makes it overall a rough experience. 

The Vintner Vault WebSell Review

We have used websell (previously Nitrosell) for the last 14 years due to its integration with POS software - perfect for a bricks and mortar store. This allows us to run an efficient operation as we can amalgamate orders across all platforms (in store, telephone and internet) for the most efficient picking and packing and the best customer service.  Over the years the platform has allowed us to easily and successfully expand our online inventory and grow our web presence. Our webstore is google friendly and has a modern light feel as well as a great checkout. We are overall happy with the offering from websell and would recommend to anyone with a B&M store wanting POS integration to their website.

Great for integrated e-commerce

Hi Emma,

Thank you for your review. We're delighted you've had such a great experience using the platform. We love the work of our support team too!

We're continuing to improve at communicating new functionality to our customers. Look out for new videos and webinars on new features in the future.

We have also replaced the forum with a Help Center where users can search for articles related to their query at help.websell.io. We are continuing to add articles and guides there daily.

Thanks,
Team WebSell

WebSell help us bring our brick and mortar to an online store easily and timely.

Excellent Product & Support

A Happy customer

Hi Fiona,

Thank you for your review. We pride ourselves on our tight integration between the Point of Sale system and our e-commerce platform.

That also means we always have close relationships with the company that provides your in-store POS system.

Thanks,
Team WebSell

The initial integration with Nitrosell/WebSell was easy as we used a compatible ePOS, RMH. Support queries were answered quickly.However, as time as gone by we have realised that the company will not upgrade functionality to the market standard (inspite of a stiff monthly fee) without further spend. If this had been made clear at the beginning there is no way on God’s Clean Earth I would have gone with WebSell.Effectively the user experience degrades with the passage of time as larger e-commerce retailers can afford to fork out for the upgrades. We pay 2640 GBP annually and get support when we need it (which is less and less as it is a mature site) but requests for basic improvements in indexing, cart, checkouts and search come with a price tag we can’t afford. 

Good at the beginning, but functionality declines with time.

South Side Comics

Apart from the limit on the number of characters on the product description, we find it an excellent system, and there  ecommerce marketing assistance is a real bonus, especially driving sales through the website 

Paul O Connor Shoes 

Hi Paul,

Thank you for your review. We're glad we've made your e-commerce journey as easy as possible.

I will pass your feedback on the product descriptions on to our team.

Kind regards,
Team WebSell

We never have to really worry about any issues with our website because I know that whenever we encounter a problem, it will likely be solved within a few hours. 

Mission Fine Wines Review

Hi Antonio,

Thank you for your review.

Glad to hear you've had some great interactions with our customer support team.

As we are a small team with a unique product, customizations do require extra fee to cover the cost of development. Our internal sales and success team would be glad to speak to you about your specific needs and goals.

Kind regards,
Team WebSell

We really like Websell.  I have been able to manage most things myself.  When I cannot figure out a problem, the techs are very helpful. We once had a webstore that was not connected to our POS and that was very difficult to manage. 

Websell

Hi Marianne,

Thank you for the review. Integration is what we do best and we're glad it has made your e-commerce journey a little easier.

Thanks,
Team WebSell

Pleasant. Nitrosell is overall a good company and looks to help you succeed. 

Its our whole business 

Hi Yitzi,

Delighted to hear from you! Pleased to hear our integrated ecommerce solution has saved you some headaches.

As our platform isn't open source, all features must be developed by our team. As a result, we need to charge for these new features to ensure we provide an excellent product.

Thanks,
The NitroSell Team

Great functionality, excellent customer service

Good experience

Hi David,

Thank you for the kind review. Syncing between POS and ecommerce sites is what we do best!

Delighted to hear you've had such fantastic interactions with our support teams.

Thanks,
The NitroSell Team

Retail

Hi Agnieszka,

Thank you for your review.

We're happy to hear you find WebSell easy-to-use and informative.

Having your Point of Sale system and e-commerce connected actually makes inventory management easier as when you make changes on your POS, you're updating that info on your webstore too.

Kind regards,
Team WebSell

Overall I have been working with Nitrosell for 14+ years and its been great! Over 14 years there are a lot of hurdles and changes and we have worked through them together. I am happy to be with Nitrosell. 

Nitrosell  Customer Service is A++ Integration with more POS systems needs some improvement

Hi Jason,

Thank you for your review and feedback. We're delighted that you've been with NitroSell for so long! It's been great working with you for over 14 years.

It's also encouraging that you switched POS systems with us successfully and maintained normal retail operations.

For custom development projects we take the time to ensure that when we create a new feature, it will work in all possible circumstances. As a result we do a lot of testing before we consider new features as finished. While this might result in a longer development time, it ensures we stick to our core mission of delivering a quality ecommerce product.

Thanks,
The NitroSell Team

Easy to use, easy to implement, excellent Customer Service

Hi Max,

Great to hear from you and thanks for the kind review.

We're delighted to hear we were able to help you mitigate the effects of the COVID-19 crisis. We look forward to helping you achieve continued success.

Thanks,
The NitroSell Team

Going on 6 years now, I'm overall pleased with how nitrosell has helped our small business get a great online presence.

Nitrosell does a great job for our online wine and Spirits store

Hi Will,

It's been a pleasure working with you over the years. We're delighted that we were able to help you grow your online business.

Thanks,
The NitroSell Team

Overall, I am pleased with the software but think it has a long way to go. I have faced many challenges but the people in the company have all done their best to address any issues. I believe all software systems have flaws but also believe that Nitrosell does try to get better overall to eliminate them. 

Cash Register Express Integration

Hi Brandon,

Thank you for your review and feedback. We use a ticket system so it's easier to keep track of issues and have multiple people working on items. However, we do have a call system and the number is +1 (888) 906 0639 if you want to reach our support team.

We are also about to release our updated site templates which also feature a revised checkout function and have more options for customization.

I will have someone from our team reach out to you to discuss new checkout options.

Thanks,
The NitroSell Team

Overall, the software has a lot of potential, functions, and compatibility with POS system.
Reasonable price and addable features.


Nitrosell integrated with Retail Management Hero (RMH)

Hi Q Doh,

Thank you for your review.

We're glad you've found everything you need with NitroSell so far. We are always working to expand our offering further and we hope that you can scale your business as you'd like with us.

Thanks,
The NitroSell Team

I cannot recommend nitrosell enough, it makes having a websitre very easy to use and customer service are always on hand to help

Can not recommend enough

Hi Ciara,

Thank you for your kind review.

We're glad to hear you've found everything you need with NitroSell. We look forward to continuing working with you and your business.

Thanks,
The NitroSell Team

NitroSell has been wonderful to work with. If there is a question or concern, they have a team of highly qualified individuals to help troubleshoot.

An amazingly affordable eCommerce platform 

Hi Melanie,

Thank you for the kind review.

We're glad you've enjoyed your experience using our platform and that's it helped your business and customers negotiate a difficult time for everyone.

Thanks,
The NitroSell Team

We have had a very position experience with Nitrosell over the last two years, despite some quite complex custom development being necessary to realise our ambitions (most of which has been added to the whole platform for every user to take advantage of due to Nitrosell's collaborative model). The whole team seem to have the best (commercial) interest of their clients as their top priority - they are quick to respond on even the smallest support queries (and very quick to resolve our one mission critical failure so far, which occurred as a result of something completely out of both our control and theirs).

Excellent Cross-Platform Ecommerce Solution

Hi Gareth,

Thank you for the detailed review.

We're glad you've had a very positive experience using our platform.

We're always working to make improvements to our product and your comments will help us to continue to develop.

Thanks,
The NitroSell Team

It basic for a startup but long term it is not sustainable.

Basic

Hi Darren,

Thanks for the review. We're glad you've found WebSell easy to use.

We are an integrated e-commerce platform and thus have unique features that other un-integrated platforms, like the ones you've mentioned, don't have. We can also build features for clients that want to add custom functionality to their webstore, so we are always happy to hear what customers would like to add to WebSell.

We appreciate the honest feedback and we are always working to make our user interface more user-friendly.

Kind regards,
Team WebSell

Nitrosell is the perfect eCommerce Solution

Hi Will,

Thank you for your kind review. It's been a pleasure working with you and your business over the years.

Thanks,
NitroSell

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