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Salesforce B2B Commerce Logo

Multi-channel order management platform for business buyers

Table of Contents

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Salesforce B2B Commerce - 2026 Pricing, Features, Reviews & Alternatives

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Salesforce B2B Commerce overview

What is Salesforce B2B Commerce?

Salesforce B2B Commerce is a cloud-based platform, which helps retailers, wholesalers, and distributors manage purchase of goods or services through a self-service eCommerce storefront. Key features include real-time data, heatmaps, inventory tracking, renewal automation, and order management.

The application enables businesses to track customer activities on the website and enhance their buying experience through reordering, account hierarchies, contract pricing, and custom product catalogs. Owners can personalize the storefront with brand-specific themes, local languages, items, and pricing and offer coupons based on product specifications, cart or shipping total, and absolute discounts. It also lets marketers guide buyers during shopping and provide recommendations in real-time.

Salesforce B2B Commerce allows supervisors to organize products under various stock-keeping units (SKU), monitor inventory levels, and manage replenishment orders across different carts. Teams can view purchase history, shipment status, and the number of reorders across multiple customer accounts and analyze trends related to orders, buyers, or products via the dashboard.

Starting price


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Salesforce B2B Commerce’s user interface

Ease of use rating:

Salesforce B2B Commerce reviews

Overall rating

4.8

/5

9

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.89/10
Rating distribution

5

4

3

2

1

7

2

0

0

0

Salesforce B2B Commerce's key features

Most critical features, based on insights from Salesforce B2B Commerce users:

Order management
eCommerce management
Order fulfillment
Data synchronization
Data security
Inventory tracking

All Salesforce B2B Commerce features

Features rating:

Website management
Third-Party integrations
Mobile Commerce
Communication management
Real-Time data
Customer accounts
Inventory management
Electronic payments
For b2b
Multi-Store
Payment options
Product catalog
Promotions management
Refund management
Reordering
Reporting/Analytics
Returns management
Reviews management
Sales order management
SEO management
Shipping management
Shopping cart
Social media integration
Special order management
Tax management
Templates
Warehouse management
Abandoned cart saver
Activity dashboard
API
Backorder management
Bulk ordering
Catalog management
Channel management
Credit card processing
CRM
Customer management
Customizable branding
Discount management
Email marketing
Inventory control
Kitting
Marketplace integration
Mobile access
Multi-Channel management
Multi-Channel marketing
Multi-Currency
Multi-Language

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Salesforce B2B Commerce pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

B2B Commerce — Starter

Empty state illustration for "No pricing info"

No pricing info

Features included:

  • 2 Storefronts
  • Self-Serve Portal
  • Unmanaged Orders 10 per license

B2B Commerce — Growth

Empty state illustration for "No pricing info"

No pricing info

Features included:

  • 10 Storefronts
  • Self-Service Portal
  • Unmanaged Orders 40 per license

User opinions about Salesforce B2B Commerce price and value

Value for money rating:

Salesforce B2B Commerce support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
FAQs/Forum
24/7 (Live rep)
Phone Support
Email/Help Desk

Training options

Live Online
In Person
Documentation
Webinars

Salesforce B2B Commerce FAQs

Q. What type of pricing plans does Salesforce B2B Commerce offer?

Salesforce B2B Commerce has the following pricing plans:
Pricing model: Subscription

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Q. Who are the typical users of Salesforce B2B Commerce?

Salesforce B2B Commerce has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Salesforce B2B Commerce support?

Salesforce B2B Commerce supports the following languages:
English


Q. Does Salesforce B2B Commerce offer an API?

Yes, Salesforce B2B Commerce has an API available for use.


Q. What level of support does Salesforce B2B Commerce offer?

Salesforce B2B Commerce offers the following support options:
Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk

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