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Vanilla Reviews

User ratings

Overall rating

4.4

/5

62
89%
positive reviews
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.57/10

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Pros and cons

Pros

Cons

By distributing badges, we reward our top users and most engaged people and makes the platform a little more fun. The support team is super reactive as well, whenever there is an issue.
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John M.

Vanilla is very easy to use and manage, looks good, offer great gamification that make our community fun, great value for money, good training materials, easy solution to support multilingual.

YC

Yael C.

Cost effective with all the features that very high costing solutions have - we trialed 10 different solutions before selecting vanilla as they winner. New features rolled in all the time.
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Joe B.

It was unclear what changes would happen with a recent update, it's been left down to the forum owner to find the weird behaviors (such as filters not working correctly).

JP

Julian P.

The problem with vbBulletin was one of stability: we were having frequent outages in one incident we had to close the forum for about a month to deal with issues.

AR

Anonymous Reviewer

That we did not discover it until last year. Seriously, I would be hard-pressed to identify anything about this platform that I disliked.
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Don F.

Vanilla users...

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62 reviews

Recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Freedom to customize CSS

Reviewed 2 years ago
Pros

I like the fact that we were able to customize a lot with CSS most of the interface to fit our needs. Also, since vanilla forums is based on a markup language, we were able also to add some extra coding and conditional statements to fine tuning what was required.

Cons

Due to some restrains of the markup language and the logic, we had to split our CSS between two different areas: the template itself and the CSS file on the other side.

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Great costumer support, easy to costomize the forum to specific needs. Overall a great experience.

Reviewed 4 years ago
Pros

It's very easy to moderate the debate, help users out when they're having problems logging on etc., Great support from Vanilla - quick replies and competent people. Very flexible forums - we can costomize the forum to our specific needs.

Cons

The dashboard can be a bit overwhelming and difficult to navigate at first. It takes a little bit of getting used to, but after a while it becomes easier.

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You Get What You Pay For

Reviewed 6 years ago

Having outgrown free forum software, a paid solution was searched for. Vanilla provided an easy transition into something more robust and secure with the support to back it during the transitional period.

Pros

Great customer support and ease of use.

Cons

Search feature can require extra work to find what you're looking for. Results often buried in nested conversations.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great service and relationship, okay functionality

Reviewed 4 years ago

Easy way to manage community inuitively

Pros

- Simple for users - Great CSM - Team is open to building new functionality with us strategically

Cons

- Felt like we needed to do a lot of custom work for features I felt should have existed - Requires a bit of CSS knowledge on the admin side - Bare bones onboarding/training program - we would've appreciated more walk-through sessions

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent solution for gaming forums

Reviewed 4 years ago

Easy to use software, phenomenal customer support

Pros

Dashboard is very intuitive, clean, and easy to use. We've experienced no down time with our forums, and the feature list is quite extensive. It's highly customizable and an excellent solution for our gaming community.

Cons

Some of the user permissions are a bit confusing, the UI could be improved slightly in the back-end to resolve this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Overall a positive experience with the software and service.

Reviewed 4 years ago
Pros

Implementation of our new forum has been easier than originally expected due to working with Vanilla Forums. The support team has been very helpful in answer questions and troubleshooting issues. While I've only been using this platform for a short while, I find it easy to use and navigate.

Cons

- Customization of the appearance and layout is difficult unless you're fluent in HTML and CSS coding. - Editing text within a new discussion or comment is more difficult and not as agile as desired.

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Great forum software!

Reviewed 6 years ago

I'm a volunteer community manager for a sizable web-based community. We switched from a software that was unable to handle the size of our growing community, and it was causing issues with stability.

Pros

My favorite feature is the reaction system!

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Overall a positive experience that I would certainly suggest to my colleagues.

Reviewed 4 years ago

One designated area for all member needs.

Pros

The customer service support has been stellar. Overall flexibility and design control is positive.

Cons

I would like to see continual improvement of sign-up features. Our members are slow to sign-up and having an easier way to force add individuals would be great.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very satisfied! Easy to use software and a very responsive Success Manager!

Reviewed 4 years ago
Pros

The Vanilla Forums software is intuitive and easy to use. Our Success Manager at vanilla has been very responsive to questions and has always tried to find an answer or solution to whatever our question or problem was.

Cons

We're still in process of setting up our community but so far we've not found any big ones. There have been a couple of specific customization requests that we've had that we've not been able take care of ourselves but our Success Manager has taken care of these requests for us with the team at Vanilla.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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It was easy to stand up our community.

Reviewed 4 years ago

We are still building our community numbers, but once rolling, it will be a great connection point between us and our customers. Still learning some of the finer points and I look forward to have more customer data and testing built-in analytics.

Pros

Ease of use and set up. Having private groups and product ideas are very important features for us. Our contact, Brigitte, is very helpful and always responsive.

Cons

We experienced slight problems implementing SSO, but after a few calls, we solved the problem. Will need to learn how Vanilla can be used for document management.

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Customer service very accommodating post launch and pre launch

Reviewed 4 years ago
Pros

Mirrors the functionality of your typical social media platform. Ease of posting mobile photos. The "gamification" feature.

Cons

It seemed there were a lot of add-on features that I thought would be standard. It was difficult from an admin perspective to determine what features were standard when trying to learn the system.

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We love it

Reviewed 4 years ago
Pros

We all love it so much it's so easy to use and everyone I've spoken to really likes it a lot. Plan on using it for very long time

Cons

No cons were added to this review