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Wati
5
160
4
29
3
1
2
0
1
13
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Conversational AI Platform
Table of Contents
Wati - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Wati overview
Based on 203 verified user reviews
What is Wati?
Reviews for WATI come from a wide variety of industries, including information technology and services (13% of reviewers), e-learning (9%), and marketing and advertising (9%). The most frequent use case for WATI cited by reviewers is customer engagement (40% of reviewers).
What do users say about Wati pricing?
Some users say WATI offers competitive pricing and they appreciate affordable plans. Some reviewers find reasonable monthly fees and customization options beneficial. However, reviewers indicate concerns about hidden charges, forced annual payments, and high costs for advanced features.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Support
Chatbot
Template Management
Bugs and Issues
Wati’s user interface
Wati pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.5
Ease of use
4.7
Customer support
4.2
Reviews sentiment
What do users say about Wati?
Reviews for WATI come from a wide variety of industries, including information technology and services (13% of reviewers), e-learning (9%), and marketing and advertising (9%). The most frequent use case for WATI cited by reviewers is customer engagement (40% of reviewers).
Select to learn more
Who uses Wati?
Based on 203 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Wati's key features
Most critical features, based on insights from Wati users:
All Wati features
Features rating:
Wati alternatives
Wati
Starting from
59
Per month
Viber
Starting from
Free
Text Request
Starting from
59
Per month
Slack
Starting from
8.75
/user
Per month
Wati pricing
Pricing plans
Pricing details:
User opinions about Wati price and value
Value for money rating:
Of 25 reviews that provide robust commentary on Wati's price and value, mention it in a positive light.
Some users say WATI offers competitive or reasonable pricing compared to other tools, and they appreciate affordable plans and good value for money. Some reviewers find the monthly retainer fee and customization options at a reasonable price beneficial. However, some users report that pricing is relatively high, especially for advanced features, and they feel that frequent price increases and plan limitations push them to upgrade. Reviewers indicate concerns about hidden charges, lack of billing clarity, forced annual payments, and difficulties with payment methods. Some users think high costs negatively impact adoption and customer support quality.
, and
Wati integrations (10)
Integrations rated by users
We looked at 203 user reviews to identify which products are mentioned as Wati integrations and how users feel about them.
Integration rating: 4.7 (11)
“port information out of jotform.”
Stanley N.
Assistant Manager
Integration rating: 4.8 (9)
“Control room management of panic alarms”
Marizel J.
General Manager
Integration rating: 4.8 (4)
“to be able to automate actions”
Adam K.
CTO
Integration rating: 4.8 (4)
“Overall really strong, a few quirks but it keeps getting better and more useful.”
Garrett C.
Owner
Integration rating: 5.0 (3)
“Turn any site into a shop in minutes”
“Integration with WooCommerce is important because it allows flexible payment options in online stores. It works well with PayPal and supports different types of businesses. It also gives more control over how payments are set up.”
Jamie P.
Youth Worker and Designer
Integration rating: 4.3 (3)
Wati customer support
What do users say about Wati customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Wati customer support.
Widely noted by reviewers, WATI customer support is fast, responsive, and helpful in resolving user queries and issues.
A number of users highlight the support team's proactive approach, offering demos, helpful videos, and clear onboarding guidance.
Frequently reported by users, support is accessible, knowledgeable, and provides effective assistance for both technical and general questions.
A small group of reviewers mention difficulty reaching live agents, with slow or unhelpful responses and reliance on automated replies or email.
Support options
Training options
To see what individual users say about Wati's customer support, check out the review snippets below.
“The customer service of their team is top-notch with different scheduled demos of their product to ensure optimal usage and clarity.”
Bayo G.
Senior Business Manager
“Their customer support is responsive and knowledgeable, ensuring any issues are quickly resolved.”
Hardik M.
Senior Project Manager
“I don't like there customer care support executive response since they do not provide proper or on time response.”
Akshay D.
Marketing Manager
“Updating user attributes takes time and is a time consuming process.”
Amandeep S.
SPM
