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Zoom Phone
5
156
4
71
3
11
2
1
1
5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based business phone system
Table of Contents
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Zoom Phone - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
Zoom Phone overview
Based on 244 verified user reviews
What is Zoom Phone?
Zoom Phone is a business phone system solution offering key features such as mobile access, access controls and permissions, video conferencing, alerts and notifications, and call recording, among others.
Who uses Zoom Phone?
Reviews for Zoom Phone come from a wide variety of industries, including education management (7% of reviewers), computer software (7%), and information technology and services (6%). The most frequent use case for Zoom Phone cited by reviewers is online meetings (75% of reviewers).
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Meetings
Phone and Computer Integration
Video Calls
Connection and Internet
Zoom Phone’s user interface
Zoom Phone pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.5
Ease of use
4.6
Customer support
4.2
Reviews sentiment
What do users say about Zoom Phone?
Zoom Phone is a business phone system solution offering key features such as mobile access, access controls and permissions, video conferencing, alerts and notifications, and call recording, among others.
Select to learn more
Who uses Zoom Phone?
Based on 244 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Zoom Phone's key features
GetApp's analysis of 31 verified user reviews collected between July 2021 and October 2024 identifies Zoom Phone's most critical features and summarizes user sentiment about those features.
Users report that Zoom Phone's mobile access feature allows them to connect virtually anywhere with Wi-Fi or cellular data. They find it convenient for joining meetings on the go, even while driving. Reviewers indicate it saves time compared to desktop access and is easy to use. They appreciate the ability to install it on multiple devices, including PC/Mac, iOS, and Android. However, some mention it drains battery quickly and lacks support for answering calls on the iOS lock screen. Of the 18 Zoom Phone users who gave detailed accounts of their use of Mobile Access, 100% rated this feature as important or highly important.
Reviewers appreciate Zoom Phone's call recording feature for its usefulness in revisiting discussions and ensuring important information is not missed. They find it valuable for business, educational purposes, and future reference. Users highlight the automatic recording capability and the ease of accessing recordings via alerts. They note the exceptional audio quality and the ability to turn recording on or off based on legal requirements. Some users mention the limitation of not being able to record during the free trial. Of the 19 Zoom Phone users who gave detailed accounts of their use of Call Recording, 89% rated this feature as important or highly important.
All Zoom Phone features
Features rating:
Zoom Phone alternatives
Zoom Phone
Starting from
10
/user
Per month
Microsoft Teams
Starting from
4
/user
Per month
Zoom Workplace
Starting from
14.99
/user
Per month
Google Meet
Starting from
6
/user
Per month
Zoom Phone pricing
Pricing plans
Pricing details:
User opinions about Zoom Phone price and value
Value for money rating:
To see what individual users think of Zoom Phone's price and value, check out the review snippets below.
Ascah M.
Content Writer
Victoria H.
HR Director
Zoom Phone integrations (6)
Integrations rated by users
We looked at 244 user reviews to identify which products are mentioned as Zoom Phone integrations and how users feel about them.
Integration rating: 4.8 (5)
Integration rating: 5.0 (3)
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Other top integrations
Zoom Phone support options
Typical customers
Platforms supported
Support options
Training options
Zoom Phone FAQs
Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities. Zoom Phone makes it easy for users to switch between calls and meetings, and its real-time analytics enable businesses to track usage and optimize their communication strategies. With integrations with top business applications, contact center partners, and hardware providers, Zoom Phone helps streamline communication workflows.
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