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ADP Comprehensive Services
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
HR Outsourcing and Managed Services Provider
Table of Contents
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ADP Comprehensive Services - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
ADP Comprehensive Services overview
What is ADP Comprehensive Services?
ADP Comprehensive Services is a human resources solution with key features that include payroll management, direct deposit, employee database, and more.
Key benefits of using ADP Comprehensive Services
Partnering with ADP Comprehensive Services can give your organization deep administrative support for your HR, talent, benefits and payroll needs.
Benefits include:
- HR administration time savings<br/>- Payroll, time and attendance savings<br/>- Benefits administration time savings<br/>- Employee time savings<br/>- Improved productivity
Who uses ADP Comprehensive Services?
Reviews for ADP Comprehensive Services come from a wide variety of industries, including Non-Profit Organization Management (7% of reviewers), Hospital & Health Care (6%), and Construction (4%). The most frequent use case for ADP Comprehensive Services cited by reviewers is payroll (66% of reviewers).
Starting price
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Pros & Cons
Processing
Navigation
Records
Stability
Onboarding
Layout
ADP Comprehensive Services’s user interface
ADP Comprehensive Services pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.0
Features
4.2
Ease of use
4.2
Customer support
4.0
Reviews sentiment
What do users say about ADP Comprehensive Services?
Reviewers indicate ADP Comprehensive Services streamlines payroll, HR, and compliance tasks, with many valuing its unified platform and time-saving features. They appreciate having employee information, reporting, and benefits in one place, and find the system generally user-friendly once learned. They say customer support is helpful at times, but response times and consistency can be frustrating, especially for complex issues. Some feel the platform is less customizable and note frequent updates and bugs can disrupt workflows.
Users report the learning curve can be steep, with training resources sometimes outdated or overwhelming. They mention reporting tools are robust but often difficult to use or customize. They find managing employee data and payroll is efficient, but navigation and interface design can be clunky or unintuitive for new users. Some feel implementation and feature organization could be improved, and that resolving technical issues may take longer than expected.
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Who uses ADP Comprehensive Services?
Based on 264 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
ADP Comprehensive Services's key features
GetApp's analysis of 62 verified user reviews collected between October 2021 and December 2024 identifies ADP Comprehensive Services' most critical features and summarizes user sentiment about those features.
Reviewers appreciate ADP Comprehensive Services' Payroll Management capabilities for their ease of use and transparency. They find the system user-friendly and highlight the excellent support from payroll specialists. Users report that compliance and accuracy are strong aspects, though some mention occasional manual tasks and errors. They value the ability to run reports easily and the extensive tools available. Users feel the system simplifies payroll processing and ensures timely and correct payments, which is essential for employee satisfaction. Of the 36 ADP Comprehensive Services users who gave detailed accounts of their use of Payroll Management, 100% rated this feature as important or highly important.
Jessica M.
Chief of Staff
Thomas A.
CHRO
Reviewers indicate that ADP Comprehensive Services' Direct Deposit is highly valued for its convenience and efficiency. They say it ensures employees receive their pay promptly without needing to visit the bank. Users appreciate the self-service options for employees to manage their direct deposit details and the ability to split payments into multiple accounts. They find the setup process quick and straightforward, leading to nearly 100% employee enrollment and seamless payroll processing. Of the 22 ADP Comprehensive Services users who gave detailed accounts of their use of Direct Deposit, 100% rated this feature as important or highly important.
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Kelly S.
HR Coordinator
Phuong N.
Payroll Manager
Users report that ADP Comprehensive Services' Employee Database is vital for maintaining accurate and comprehensive employee information. They appreciate having all data centralized and easily accessible, which enhances efficiency and compliance. Reviewers highlight the user-friendly interface and the ability for employees to update their own information. They find the database useful for tracking current and past employees and value the detailed, categorized information available for reporting and company processing. Of the 25 ADP Comprehensive Services users who gave detailed accounts of their use of Employee Database, 96% rated this feature as important or highly important.
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Bobbi J.
Director of People and Culture
Cherie P.
Director of People Ops
All ADP Comprehensive Services features
Features rating:
ADP Comprehensive Services awards
ADP Comprehensive Services alternatives
ADP Comprehensive Services
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ADP Comprehensive Services pricing
Value for money rating:
Starting from
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User opinions about ADP Comprehensive Services price and value
Value for money rating:
To see what individual users think of ADP Comprehensive Services's price and value, check out the review snippets below.
Christy H.
HR Manager
Aimee S.
Independent Consultant
ADP Comprehensive Services integrations (19)
Integrations rated by users
We looked at 264 user reviews to identify which products are mentioned as ADP Comprehensive Services integrations and how users feel about them.
Integration rating: 4.3 (3)
ADP Comprehensive Services customer support
What do users say about ADP Comprehensive Services customer support?
Customer support rating:
We analyzed 64 verified user reviews to identify positive and negative aspects of ADP Comprehensive Services customer support.
A number of users appreciate having dedicated support representatives who are knowledgeable and proactive in resolving issues.
Multiple users find customer service easy to reach, responsive, and helpful when immediate assistance is needed.
A fair number of users report inconsistent support quality, with delays or difficulty reaching knowledgeable representatives.
Certain users mention slow response times for complex issues and challenges with follow-up or direct communication.
Support options
Training options
To see what individual users say about ADP Comprehensive Services's customer support, check out the review snippets below.
“At this time we have not had any major challenges. When the is a challenge we call the 800 number and the assistance is really quick and helpful.”
Guadlupe S.
HR Director
“Our dedicated representatives are always working with us to get ahead of any issues, they are always happy to hop on a call and provide excellent customer service.”
Sydney B.
People Operations Lead
“Customer support can be improved. If we don't get our assigned rep on the phone, we seem to get someone that puts us on hold for an hour+ and cannot provide the response we are looking for.”
Sheri C.
HR Manager
“Their systems don't work well together, I wish it was a little more customizable from the client side, inconsistency in support and extending the customer support time beyond 5PM.”
Uday N.
CHRO
ADP Comprehensive Services FAQs
ADP Comprehensive Services has the following pricing plans:
Pricing model: Subscription
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Q. What is ADP Comprehensive Services used for?
ADP is the HR, pay, and benefits outsourcing partner that extends your capacity so you can deliver more strategic impact to the business. The Comprehensive Services platform provides expert support for a wide range of workplace challenges, from pay and benefits administration to talent management. This solution can be beneficial to any company, whether or not it has an HR department. ADP's Comprehensive Services program is an end-to-end solution for building and implementing your strategic plan. You can choose to work with our specialists in all or some of the areas of managed services—such as human resources, talent management, and benefits administration.
Q. Who are the typical users of ADP Comprehensive Services?
ADP Comprehensive Services has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does ADP Comprehensive Services support?
ADP Comprehensive Services supports the following languages:
English, Spanish
Q. Does ADP Comprehensive Services support mobile devices?
ADP Comprehensive Services supports the following devices:
Android, iPad, iPhone
Q. Does ADP Comprehensive Services offer an API?
No, ADP Comprehensive Services does not have an API available.
Q. What other apps does ADP Comprehensive Services integrate with?
ADP Comprehensive Services integrates with the following applications:
ADP SmartCompliance
Q. What level of support does ADP Comprehensive Services offer?
ADP Comprehensive Services offers the following support options:
Chat, Phone Support, Email/Help Desk, Knowledge Base, FAQs/Forum
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