Broadly - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate Broadly's Review Request feature for automating the process of soliciting reviews from customers, which saves time and effort. They find it effective in increasing the number of reviews on platforms like Google, thus improving online presence and credibility. Users report that it integrates well with their existing software and prompts customers via email and SMS, making it easy for them to leave feedback. They also note that it helps maintain updated reviews and encourages honest customer feedback without being intrusive. Of the 39 Broadly users who gave detailed accounts of their use of Review Request, 100% rated this feature as important or highly important.

Reviewers indicate that Broadly's Feedback Management feature allows them to address customer issues promptly and thank them for positive reviews. They find it helpful for understanding customer satisfaction and improving service quality. Users appreciate the ability to manage feedback from multiple platforms in one place, which saves time and ensures no feedback is missed. They also value the capability for its role in boosting their Google review ranking and providing insights into customer service performance. Of the 21 Broadly users who gave detailed accounts of their use of Feedback Management, 100% rated this feature as important or highly important.

Users report that Broadly's Negative Feedback Management feature is valuable for quickly addressing complaints and resolving issues before they escalate. They appreciate the immediate notifications for negative feedback, which allows them to respond swiftly and potentially turn negative experiences into positive ones. Reviewers find it helpful for maintaining their reputation and improving customer satisfaction by addressing problems promptly. They also highlight the ability to communicate directly with unhappy customers and make necessary improvements. Of the 38 Broadly users who gave detailed accounts of their use of Negative Feedback Management, 89% rated this feature as important or highly important.

Reviewers feel that Broadly's Review Monitoring feature is essential for keeping track of customer feedback across various platforms. They appreciate the timely alerts for new reviews, which enable them to respond quickly and address any issues. Users find it convenient to have all reviews in one place, making it easier to monitor and manage their online reputation. They also note that this capability helps them stay informed about customer sentiments and maintain high service standards. Of the 27 Broadly users who gave detailed accounts of their use of Review Monitoring, 89% rated this feature as important or highly important.

Users report that Broadly's SMS Messaging feature facilitates quick and efficient communication with customers. They find it beneficial for capturing leads, completing sales, and maintaining customer relationships. Reviewers appreciate the ease of corresponding with customers via text, which is often preferred over phone calls and emails. They also highlight the capability's role in streamlining communications and making it easy to interact with customers, although some mention occasional issues with the app's performance. Of the 16 Broadly users who gave detailed accounts of their use of SMS Messaging, 88% rated this feature as important or highly important.