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Endear

CRM platform to manage clients, sales, and retention

Last updated: March 2025

Table of Contents

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Endear - 2025 Pricing, Features, Reviews & Alternatives

What is Endear?

Endear is a retail CRM and clienteling platform built to grow sales and strengthen customer relationships.

Organize customer data, send personalized email & SMS campaigns, and analyze outreach, store, and team performance across channels. Plus, Endear Stories let you curate and share personalized products to drive clicks and conversions. And with live chat built-in, you can engage online shoppers instantly to drive loyalty and increase cart size.

Benefits of using Endear

Unify your customer data and use it to power personalized interactions, optimize outreach, and enhance loyalty through the entire customer journey.

Transform customer relationships with a personalized clienteling solution and equip your team with tools to create tailored shopping experiences, deepen customer relationships, and drive repeat business.

Email and SMS campaigns that run themselves while sales soar!
Utilize your customer data to easily personalize every text and email campaign to boost sales and engagement.

Built-in SalesChat: Enhance real-time customer interactions meant to drive sales, not support tickets. Offer personalized recommendations directly from your product pages to drive loyalty and sales.

Real-time analytics: Track store, team, and campaign performance in real-time. Build custom reports to make smarter business decisions and drive sustained growth.

Boost sales: Through targeted communication, personalized product storytelling, and effective live chat, Endear drives sales by creating meaningful customer connections.

Enhanced customer engagement: From personalized campaigns to custom lookbooks, Endear elevates customer engagement for a more immersive, unique shopping experience.

Customer loyalty: Endear fosters two-way conversations for one-on-one connections that last, letting you provide real-time assistance when it matters most.

Efficient team performance: Comprehensive, real-time analytics enable you to optimize performance when and where you need it.

Starting from

300

Per month

Alternatives with better value for money

Endear's key features

Most critical features, based on insights from Endear users:

Reporting/Analytics

4.0

(14)

Customizable Reports

4.3

(6)

Contact Management

4.5

(6)

CRM

4.4

(7)

Email Marketing

4.4

(5)

Customizable Fields

4.0

(6)

All Endear features

Features rating:

4.3

(40)

Performance Management

4.3

(3)

Customizable Templates

4.4

(5)

Data Synchronization

(0)

Data Visualization

4.3

(3)

Contact Database

5.0

(4)

Live Chat

4.0

(1)

Reporting & Statistics

5.0

(1)

Engagement Tracking

4.4

(5)

Marketplace Integration

(0)

Search/Filter

3.0

(1)

Mobile Access

5.0

(1)

Email Management

5.0

(2)

Activity Tracking

5.0

(1)

Email Templates

4.0

(3)

Data Import/Export

4.7

(3)

Content Management

5.0

(2)

Real-Time Notifications

4.5

(2)

Task Management

4.7

(3)

Third-Party Integrations

4.0

(1)

Multi-Location

(0)

Multi-Language

(0)

Multi-Currency

(0)

Multi-Channel Marketing

(0)

Access Controls/Permissions

(0)

Product Catalog

(0)

Real-Time Analytics

(0)

Real-Time Data

(0)

Real-Time Reporting

4.0

(1)

Real-Time Updates

(0)

Reminders

(0)

Sales Onboarding & Training

(0)

Sales Reports

(0)

Segmentation

(0)

Tagging

(0)

Activity Dashboard

(0)

Activity/News Feed

(0)

Alerts/Notifications

(0)

API

(0)

Campaign Management

(0)

Collaboration Tools

(0)

Commenting/Notes

(0)

Commission Management

4.0

(1)

Customer Database

(0)

Customer History

(0)

Customer Segmentation

(0)

Customizable Branding

(0)

Dashboard

(0)

Document Storage

(0)

For Retail

4.0

(1)

Interaction Tracking

(0)

Internal Chat Integration

(0)

Lead Management

(0)

Marketing Automation

(0)

Mobile App

(0)

Endear alternatives

Endear

4.5

(40)

Starting from

300

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.3

Value for Money

4.4

Customer Support

4.6

Zoho CRM

4.3

(6.9K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.3

Value for Money

4.3

Customer Support

4.1

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

vcita

4.5

(275)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.2

Value for Money

4.2

Customer Support

4.2

Endear pricing

Value for money rating:

4.4

Starting from

300

Per month

Usage Based

Pricing details

Subscription

Free trial

Free plan

Pricing range

Endear integrations (14)

Integrations rated by users

We looked through 40 user reviews, to identify which products are mentioned as Endear integrations, and what is the users perception.

Gorgias

Integration rating: 3.0 (1)

Shopify

Integration rating: 5.0 (1)

Klaviyo

Integration rating: 4.0 (1)

Shopify POS

Integration rating: 5.0 (1)

Other top integrations

Endear support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Chat

24/7 (Live rep)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Training options

Live Online

Webinars

In Person

Documentation

Videos

Endear reviews

Overall rating

4.5

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8/10

Rating distribution

Pros

“I loved the fact that the founders, Jinesh and Leigh themselves would handle the support chat at times. A wonderful company and a great CRM platform, especially for retail.”

Richard L.

Director of Business Development

“Overall, I personally love how easy the system is. It makes my job pretty easy and I'm very excited about using it every chance that I get.”

Renata D.

Sales Associate

“The thing that I find the most useful is being able to filter through hundreds of thousands of clients to target a very specific group for a specific kind of outreach.”

Katia B.

Store Director

Cons

“It has a problem with new sentences: First letter of first word isn’t large cap. I have to manually do that.”

Jeremy K.

Sales Advisor

“It's a huge time consumer flaw that does get frustrating when you don't have much time to do what I have to do on Endear.”

Renata D.

Sales Associate

“There are a few glitches in the system that makes the software a little frustrating to work with.”

Renata D.

Sales Associate

Read all reviews

Endear FAQs

Q. What type of pricing plans does Endear offer?

Endear has the following pricing plans:
Starting from: $300.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of Endear?

Endear has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

Q. What languages does Endear support?

Endear supports the following languages:
English, French, Spanish

Q. Does Endear support mobile devices?

Endear supports the following devices:
Android, iPad, iPhone

Q. Does Endear offer an API?

Yes, Endear has an API available for use.

Q. What other apps does Endear integrate with?

Endear integrates with the following applications:
Shopify Plus, Teamwork Commerce, WhatsApp, Zapier, Lightspeed, Square Payments, Shopify POS, Klaviyo, Microsoft 365, Gorgias, Heartland Retail, Kustomer, Shopify

Q. What level of support does Endear offer?

Endear offers the following support options:
Chat, 24/7 (Live rep), Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support