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SumUp
5
1K
4
284
3
83
2
29
1
63
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
POS and payments processing software
Table of Contents
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SumUp - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
SumUp overview
Based on 1470 verified user reviews
What is SumUp?
Reviews for SumUp come from a wide variety of industries, including retail (7% of reviewers), education management (6%), and hospital & health care (6%). The most frequent use case for SumUp cited by reviewers is payment processing (52% of reviewers).
What do users say about SumUp pricing?
Reviewers appreciate SumUp’s accessible pricing and the lack of ongoing costs, which they say benefit small businesses. However, some users report that monthly fees and maintenance costs can be high, reducing value for low-volume businesses.
Starting price
per month
Pros & Cons
Customer Rewards
User Interface
Consistent savings experience
Payment Processing
Bugs and Issues
Pricing
SumUp’s user interface
SumUp pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.4
Ease of use
4.5
Customer support
4.3
Reviews sentiment
What do users say about SumUp?
Reviews for SumUp come from a wide variety of industries, including retail (7% of reviewers), education management (6%), and hospital & health care (6%). The most frequent use case for SumUp cited by reviewers is payment processing (52% of reviewers).
Select to learn more
Who uses SumUp?
Based on 1,470 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
SumUp's key features
Most critical features, based on insights from SumUp users:
All SumUp features
Features rating:
SumUp alternatives
SumUp
Starting from
99
Per month
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0.09
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SumUp pricing
Pricing plans
Pricing details:
User opinions about SumUp price and value
Value for money rating:
To see what individual users think of SumUp's price and value, check out the review snippets below.
Karen V.
Owner, instructor
Rishi S.
Client Consultant
SumUp integrations (15)
Integrations rated by users
We looked at 1,470 user reviews to identify which products are mentioned as SumUp integrations and how users feel about them.
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
“Both go together like pb&j.”
“It is the POS system we use and Amaka integrates with Loyevers to send our daily sales to Xero Accounting.”
Kendrick N.
Owner
SumUp customer support
What do users say about SumUp customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of SumUp customer support.
A limited number of users found SumUp’s customer service quick to reply, friendly, and easy to reach when needed.
Common user feedback highlights frequent difficulty reaching customer support, with long hold times and limited availability.
The majority of users report unhelpful or incompetent responses, with issues often unresolved and lack of clear solutions.
Widely noted by reviewers, language barriers and reliance on automated replies make effective support challenging for many.
Support options
Training options
To see what individual users say about SumUp's customer support, check out the review snippets below.
“Customers could easily sign up for the loyalty program through the mobile app or physical loyalty card, and employees could easily scan barcodes to record purchases and loyalty points.”
Mammaye O.
Student in Industrial Maintenance
“Kind of hard to reach customer service”
Savanna S.
CS
“This has gone from being a good company with good customer service, to literally the worst customer service I've ever seen, with the exception of a company that had NO customer service. ”
Karen V.
Owner, instructor
SumUp FAQs
SumUp provides comprehensive payment processing solutions designed for small businesses seeking to streamline their operations. The platform offers a range of card readers that enable merchants to accept in-person payments with a transparent fee structure of two point six percent plus ten cents per transaction, while online and manual entry transactions are processed at three point five percent plus fifteen cents. The system operates without administrative costs, annual renewal fees, or minimum monthly processing requirements, making it accessible for businesses of all sizes. The SumUp ecosystem extends beyond payment processing to include complete point-of-sale systems tailored to specific business types, including food and beverage establishments, retail stores, and enterprise operations. These POS solutions include the comprehensive SumUp POS, the streamlined POS Lite, and self-service kiosks that allow customers to place orders and make payments independently. The platform also offers invoicing capabilities, gift card functionality, and customer reward programs through the Fivestars App, creating multiple avenues for businesses to engage with their clientele. Financial management tools are integrated within the SumUp platform, including business checking accounts and the SumUp Wealth service for financial growth. The SumUp Mastercard Debit Card, issued by Piermont Bank, provides merchants with spending flexibility and offers next-day payouts when used in conjunction with a SumUp merchant account. All these services are accessible through a single mobile application available for both iOS and Android devices, creating a unified business management experience that has been adopted by millions of small businesses worldwide.
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