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Top Rated Call Center Workforce Management Software with Public administrations - Page 3

Last updated: November 2026

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64 software options

Freshcaller logo

Modern Phone System for customer support & sales

Freshdesk Contact Center (Formerly Freshcaller) is a cloud-based modern phone system that helps you in scaling your business without...

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RingCX logo

AI-powered contact center

RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

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Genesys Cloud CX logo

Cloud CCaaS platform for global enterprises

Genesys Cloud CX is a cloud-native CCaaS platform unifying omnichannel engagement, workforce management, and AI-powered journey.

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Five9 logo

Cloud contact and call center software

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

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Bitrix24 logo

Cloud & on-premises workspace for all business sizes

Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management, and project management tools. Over 12 million companies rely on Bitrix24 in 186 countries.

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JustCall logo

Cloud-based AI communication platform for sales teams

Cloud-based AI communication platform for sales and support teams, combining voice, SMS, WhatsApp, and email with automated dialers.

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MK logo
(0)

Calibration and metrology management software

MK is a calibration and metrology software that manages instrument control, advanced calculations, and calibration certificate generation. The system compares instrument measurements against references, calculating errors, uncertainties, and tolerances while supporting various instrument types including pressure gauges, scales, and thermometers. It can be installed locally or accessed via web, with features compliant with industry standards like INMETRO and IEC 17025.

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Nectar Desk logo

Call center software in the cloud

Nectar Desk is a cloud-based call center solution that supports inbound & outbound communication with IVR, ACD, call recording, monitoring, call transfer & more

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3C Plus logo
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Call center software for managing telephony operations

3C Plus is a cloud-based platform that helps companies manage telephony operations. It facilitates integration with CRM systems and enables businesses to control operations to gain productivity and prevent resource utilization on unsuccessful calls.

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Erlangly logo
(0)

Self-hosted workforce tools for contact centers

Erlangly is a self-hosted workforce management solution designed for call centers, contact centres, and business process outsourcing operations. The software provides forecasting capabilities, Erlang C staffing calculations, automated scheduling with labour law compliance for ten countries, and live adherence monitoring that integrates directly with automatic call distributors including Genesys Cloud, NICE CXone, Five9, Amazon Connect, Zoom Contact Center, and Twilio Flex.

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IntraManager Work logo
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Centralized platform for managing contact centers

IntraManager Work is an all-in-one platform designed for contact center management, combining HR functions, shift planning, and reporting capabilities. The system features intelligent shift scheduling that automates administrative tasks while providing real-time economic insights through integrated dashboards. It includes employee development tools with testing features and a mobile app that keeps staff connected to workplace updates and schedules even when away from the office.

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DCDial logo
(0)

Contact center solution

DCDial is a contact center solution that helps businesses start making more connections and collect revenue. It allows teams to connect agents with customers in real-time and monitor campaign metrics on a unified interface.

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iVision Plus logo
(0)

Highly innovative and interactive wallboards

Highly innovative and interactive wallboards for Genesys, Cisco, Avaya, Five9, Dialpad, Webex, Zoom, Nice, and Amazon Connect contact centers.

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Foresight WFM logo
(0)

WFM without the black box.

Transparent WFM for contact centers. Upload a spreadsheet, get forecasts and optimized schedules in ~40 minutes. No per-agent fees.

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