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Customer Retention
Predictive analytics

Customer Retention Software with Predictive Analytics (2026)

Last updated: March 2026

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Campaign Management(9)

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HubSpot CRM(7)

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XM for Customer Experience

4.6

(255)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer experience management (CXM) platform

Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

Read more about XM for Customer Experience

Users also considered

ReviewTrackers

4.7

(172)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Review monitoring software for multi-location businesses

Software that helps businesses manage and generate online reviews, engage and respond to customer feedback, and discover key customer insights

Read more about ReviewTrackers

Users also considered

ChurnZero

4.7

(129)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer engagement & retention for subscription businesses

ChurnZero is a customer engagement & retention platform for customer success teams of subscription-based businesses to reduce churn & increase renewals

Read more about ChurnZero

Users also considered

GUIDEcx

4.7

(64)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Client onboarding and project management software

GUIDEcx is a customer onboarding platform designed to shorten time to value, engage customers, and reduce churn.

Read more about GUIDEcx

Users also considered

MoEngage

4.3

(58)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

An Insights-led Customer Engagement Platform

MoEngage is an insights-led customer engagement platform for consumer brands, that empowers marketers and product owners with AI-driven insights to create cross-channel experiences that consumers love.

Read more about MoEngage

Users also considered

Screeb

4.5

(42)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

We help companies to (re)connect with their customers

The All-In-One Platform  to Build Product Experiences Your Users Will Love

Read more about Screeb

Users also considered

Planhat

4.6

(28)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer success platform

Planhat is a Customer Success Platform that empowers organizations to acquire, service, and grow lifelong customers. This comprehensive customer platform serves as a single source of truth, providing sales, service, and success teams with an intuitive, action-first interface to streamline their workflows and drive successful outcomes.

Read more about Planhat

Users also considered

WebEngage

4.5

(32)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Marketing Automation & Customer Data Platform for Enterprise

WebEngage is a customer data platform & marketing automation suite that makes user engagement & retention simplified and highly effective for consumer tech enterprises and SMBs.

Read more about WebEngage

Users also considered

Customerscore.io

4.8

(17)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Platform for uncovering upsell opportunities

Customerscore.io helps SaaS businesses prevent churn and spot upsell opportunities with data-driven insights and automation.

Read more about Customerscore.io

Users also considered

Selligent

4.6

(15)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Multi-channel marketing solution fusing insight & engagement

Selligent is a multi-channel marketing solution for identifying customers, analyzing behavior across channels, and interpreting data with custom reports

Read more about Selligent

Users also considered

Akita

4.4

(8)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer Success Software

Akita is Customer Success software that helps you reduce churn and increase revenue from your existing customers through up-sell, cross-sell and expansion. Akita provides your CSMs with customer health scores, playbooks, intelligent alerts, customer journey management tools, success KPIs, and more.

Read more about Akita

Users also considered

Sailthru

3.9

(11)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Marketing automation for media & publishing and retail.

Sailthru by Zeta is a marketing automation software and multi-channel personalization tool that serves media and retail brands. The software allows you to personalize customer experiences on every channel, including email, website, and mobile.

Read more about Sailthru

Users also considered

Churn Assassin

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Churn prediction system

Churn Assassin is an advanced churn prediction system that helps B2B SaaS companies reduce customer churn by up to 38%. The product offers a two-minute setup process that provides daily automated insights on at-risk customers, allowing companies to take early action and prevent churn. Churn Assassin's machine learning and statistical analysis capabilities analyze customer behavior data to identify reliable churn signals, taking the guesswork out of churn prevention.

Read more about Churn Assassin

Users also considered

Amperity

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-powered customer data management

Amperity is an intelligent CDP (customer data platform) that allows businesses to connect customer data from across multiple platforms, sources, and databases, into one single source of truth in order to aid with marketing and customer experience management, and to optimize conversions.

Read more about Amperity

Users also considered

Cheetah Digital

3.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Enterprise Multi-channel Campaign Management

With Cheetah Digital, no list is too big, no data too complex. Put your data to use by letting it drive the action to better engage with your audience and cultivate their loyalty.

Read more about Cheetah Digital

Users also considered

SuccessBoard

(0)

Customer success tool for handling retention & satisfaction

SuccessBoard offers a customer 360 view, providing proactive risk identification, real-time insights, and bridging the gap between businesses and customers It streamlines customer communication with Journey Designer, eliminating repetitive tasks and revolutionizing data-driven messaging to boost renewals.

Read more about SuccessBoard

Users also considered

Related categories

Customer Loyalty

Email Marketing

Marketing Automation

Mobile Marketing

Customer Experience

Customer Engagement

Customer Success

Customer Satisfaction

Customer Journey Mapping Tools

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