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Customer Retention
Process workflow automation

Customer Retention Software with Process/Workflow Automation (2026)

Last updated: March 2026

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XM for Customer Experience

4.6

(255)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer experience management (CXM) platform

Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

Read more about XM for Customer Experience

Users also considered

ReviewTrackers

4.7

(172)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Review monitoring software for multi-location businesses

Software that helps businesses manage and generate online reviews, engage and respond to customer feedback, and discover key customer insights

Read more about ReviewTrackers

Users also considered

Custify

4.9

(122)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer success solution for SaaS businesses

Custify is a cloud-based customer success platform designed to help SaaS businesses manage customer engagement and churn rate in the recurring revenue model. Key features include KPI tracking, activity creation, task assignment, client communications, and audience segmentation.

Read more about Custify

Users also considered

ChurnZero

4.7

(129)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer engagement & retention for subscription businesses

ChurnZero is a customer engagement & retention platform for customer success teams of subscription-based businesses to reduce churn & increase renewals

Read more about ChurnZero

Users also considered

Emma by Marigold

4.2

(156)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Multi-channel marketing that works for you.

Emma by Marigold is an email marketing platform which focuses on segmentation, automation, and an easy-to-use email builder for teams of all sizes to leverage their customer data, increase engagement, and drive more revenue from email. Users can create and collaborate on email campaign content.

Read more about Emma by Marigold

Users also considered

MoEngage

4.3

(58)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

An Insights-led Customer Engagement Platform

MoEngage is an insights-led customer engagement platform for consumer brands, that empowers marketers and product owners with AI-driven insights to create cross-channel experiences that consumers love.

Read more about MoEngage

Users also considered

Screeb

4.5

(42)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

We help companies to (re)connect with their customers

The All-In-One Platform  to Build Product Experiences Your Users Will Love

Read more about Screeb

Users also considered

Customerscore.io

4.8

(17)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Platform for uncovering upsell opportunities

Customerscore.io helps SaaS businesses prevent churn and spot upsell opportunities with data-driven insights and automation.

Read more about Customerscore.io

Users also considered

Pushwoosh

4.4

(20)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Retain your valuable audience through effective messaging

Achieve the growth you strive for with one platform. Engage, convert, and retain your customers through push notifications, in-app messages, emails, SMS, and WhatsApp messaging.

Read more about Pushwoosh

Users also considered

Akita

4.4

(8)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer Success Software

Akita is Customer Success software that helps you reduce churn and increase revenue from your existing customers through up-sell, cross-sell and expansion. Akita provides your CSMs with customer health scores, playbooks, intelligent alerts, customer journey management tools, success KPIs, and more.

Read more about Akita

Users also considered

Sailthru

3.9

(11)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Marketing automation for media & publishing and retail.

Sailthru by Zeta is a marketing automation software and multi-channel personalization tool that serves media and retail brands. The software allows you to personalize customer experiences on every channel, including email, website, and mobile.

Read more about Sailthru

Users also considered

OptCulture

4.7

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based customer loyalty tool for retailers.

OptCulture provides retailers with in-depth analysis of customer purchasing behaviors and preferences, enabling them to tailor their offerings effectively.

Read more about OptCulture

Users also considered

Amperity

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-powered customer data management

Amperity is an intelligent CDP (customer data platform) that allows businesses to connect customer data from across multiple platforms, sources, and databases, into one single source of truth in order to aid with marketing and customer experience management, and to optimize conversions.

Read more about Amperity

Users also considered

Cheetah Digital

3.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Enterprise Multi-channel Campaign Management

With Cheetah Digital, no list is too big, no data too complex. Put your data to use by letting it drive the action to better engage with your audience and cultivate their loyalty.

Read more about Cheetah Digital

Users also considered

Evolvoom

(0)

eCommerce customer retention and abandoned cart recovery

Recover abandoned carts and re-engage past customers using an AI-powered chatbot, drag-and-drop automation, and a retention-focused CRM. Built for small dropshipping teams. Starting at $25/month.

Read more about Evolvoom

Users also considered

SuccessBoard

(0)

Customer success tool for handling retention & satisfaction

SuccessBoard offers a customer 360 view, providing proactive risk identification, real-time insights, and bridging the gap between businesses and customers It streamlines customer communication with Journey Designer, eliminating repetitive tasks and revolutionizing data-driven messaging to boost renewals.

Read more about SuccessBoard

Users also considered

EngagePackage

(0)

Customer engagement software

EngagePackage is a customer engagement software designed to help businesses in the retail, food and beverage, and other sectors collect customer data to create engagement strategies. Administrators can analyze key customer-centric key performance indicators (KPIs), demographic data, and behavioral segmentations using a unified interface.

Read more about EngagePackage

Users also considered

Related categories

Customer Loyalty

Email Marketing

Marketing Automation

Mobile Marketing

Customer Experience

Customer Engagement

Customer Success

Customer Satisfaction

Customer Journey Mapping Tools

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