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Top Rated IT Ticketing Systems Software with Help desk management - Page 2

Last updated: September 2026

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71 software options

InStream logo

Sales, contact management & relationship automation tool

InStream is a sales, contact management & relationship automation tool designed to enable SMBs to build, manage & sustain effective customer relationships

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LiveHelpNow logo

Help desk and live chat solution for customer service

LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more.

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TeamSupport logo

Cloud-based B2B customer support platform with AI

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

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EcholoN logo

Enterprise Service Management beyond standard ITSM

EcholoN is a configurable IT Ticketing System for managing incidents, requests, priorities, SLAs, escalations and knowledge. Workflow automation, CMDB integration and the Enterprise Application Framework support efficient ticket handling and company-specific service processes.

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Deskpro logo

Customer service software you can depend on

Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.

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UseResponse logo

All-in-one Customer Support and Feedback Suite

Organize online documentation, customer self-service and provide customer support with UseResponse's customer feedback software and help desk system.

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ALVAO Service Desk logo

AI-powered ITSM solution designed for Microsoft 365

ALVAO Service Desk is a Microsoft-native ITSM solution that centralizes service delivery across IT, HR, and Facilities through seamless Outlook and Teams integration. With AI assistance, Copilot support, and a 24/7 virtual agent, it streamlines requests, reduces workload, and accelerates resolution.

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JIRA Service Management logo

IT service platform for unified support

JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

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Interakt logo

Supercharged Customer Engagement and Support platform.

Interakt is an All-In-One Customer Engagement and Support platform, which lets convert leads to paying customers with powerful marketing automation applications

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LogicBox logo

Custom-built business management software.

Custom business management software that simplifies. One simple system to incorporate all facets of your workflows, from account management to invoicing to payment processing. Best of all, because Logicbox builds a system specifically for you, choose only the modules you need, with no bloatware.

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OTRS logo

Helpdesk software for customer service management teams

OTRS is a helpdesk software designed to help businesses manage resources, workflows, internal communication processes, customers, service requests, and more on a centralized platform. Administrators can configure access permissions, enabling agents to view client data.

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Users also considered
InfoFlo logo

HIPAA compaliant case management software

HIPAA compliant Case Management software made simple so you can focus on your running your organization all at an affordable price!

Seamlessly manage all your client goals, referrals, documentation, events, classes, and activities within a single platform—eliminating the need for multiple tools.

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HappyFox Help Desk logo

AI-powered help desk and ticketing software

A cloud IT ticketing system for employee issues and requests. Configure forms, fields, queues, ownership, priorities, SLAs, tasks, Smart Rules, knowledge bases, asset context, audit history, dashboards, and integrations with Jira, Slack, Teams, Okta, and more.

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ServiceTonic logo

ServiceTonic targets small and medium size enterprises

ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

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ServiceWise logo

Web based help desk management software

ServiceWise is an online help desk software for IT service management and offers SLA management, configurable workflows, reporting and analytics features

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HubSpot Service Hub logo

Cloud-based customer service solution for firms of all sizes

HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

Read more about HubSpot Service Hub

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Quickbase logo

AI-powered no-code ops platform for all sizes

Quickbase is a cloud-based, AI-powered no-code/low-code platform for building custom apps, automating workflows, and integrating data.

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White Fluffy Cloud logo

The World's Simplest Contact Management CRM

White Fluffy Cloud is a CRM designed for small businesses, departments and teams. It offers services such as customer database, group calendaring, email/SMS marketing, direct mail automation, file storage, task management, automated work flow, VoIP telecom technology, e-Sign and more in one place.

Read more about White Fluffy Cloud

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Helpdesk 365 logo

SharePoint IT Ticketing System for Microsoft 365

Cloud-based helpdesk solution for Microsoft Teams, Outlook, and SharePoint, letting users create, track, and manage tickets in Microsoft 365.

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BoldDesk logo

Cloud help desk with AI automation, flat-rate pricing

Cloud-based help desk for 5 to 1,000+ agents, combining ticketing, omnichannel messaging, live chat, and AI-powered automation.

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Brand Embassy logo

Social Customer Service Software

Brand Embassy is the top-rated cloud customer service platform providing integrated 30+ social media channels, instant messaging, live chat, email and AI-powered chatbot service at scale. We are implementation partner for popular channels like WhatsApp or Apple Business Chat.

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VIZOR IT Asset Management logo

ITIL Certified IT Service and Asset Management Solution

VIZOR is an ITIL Certified IT Service and Asset Management Solution. Features include automatic ticket assignment, license management, knowledgebase, email integration, SLA support, self-service portal, network discovery, integrations with SCCM and LANSweeper. On-premise or Cloud. Try for Free.

Read more about VIZOR IT Asset Management

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SimplyDesk logo

Simple, Complete & Reliable

SimplyDesk is an IT ticketing system with multichannel support, SLA automation, asset linking, and performance dashboards. Improve response times, streamline workflows, and centralize incident management. SaaS or on-premise, with expert support included.

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Accelo logo

Move from operational chaos to profitable growth.

Accelo's AI-powered PSA unifies pipeline, projects, resources, and financials — turning real-time data into forward-looking decisions.

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Business Manager Enterprise (BME) logo

Complete Business Management solution (CRM, ERP, MRP, WHM)

BME allows companies to manage all aspects of their business from prospect first contact to invoice. Supply chain, inventory, and warehousing, along with Human Resources, Project Management, Asset and Service Management, plus much more..

Read more about Business Manager Enterprise (BME)

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