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Top Rated Knowledge Base Software with Business intelligence - Page 6

Last updated: June 2026

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206 software options

ExtraaEdge logo

Manage, scale, and predict admissions

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Education CRM and marketing automation software designed to help admission teams integrate, manage, track and convert leads with zero leakage.

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SpiceX logo

Integration Platform as a Service for contact centers

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SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training. With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact center will not only provide higher quality service, but at a lower cost.

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Brightspot logo

Content management solution for global brands

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Brightspot offers a content management solution to global brands that allows them to manage and launch digital content experiences across various devices. The platform provides a customizable interface that can accommodate specific content, display, and workflow requirements thereby allowing customers to tailor their digital solutions to suit their business needs.

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Skynamo logo

Skynamo is a Unified Sales Operations Platform

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Skynamo is a Unified Sales Operations Platform built for manufacturers, wholesalers, distributors, and importers operating in short-cycle B2B sales environments. It unifies field execution, office workflows, inside sales, and customer self-service into one ERP-connected system.

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AgentCubed logo

Lead management and CRM solution for insurance businesses

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AgentCubed is a cloud-based solution designed to help insurance businesses manage leads and distribution, customer relationships, workflows automation, and more. The platform enables agents to quote on/off-exchange products, calculate premiums, compare policies, and submit applications.

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LevelEleven logo

Sales analytics and performance motivation for sales teams

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LevelEleven provides real-time visibility into all sales activity & behavior and uses this data to motivate sales reps through personalized metrics & campaigns.

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Salesforce Service Cloud logo

AI powered customer service management platform

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Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

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Coveo Relevance Cloud logo

Artificial intelligence (AI)-enabled enterprise search tool

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Coveo Relevance Cloud is an artificial intelligence (AI)-enabled software designed to help businesses across manufacturing, healthcare, telecommunications, and other industries streamline enterprise search and knowledge management operations. It enables professionals to manage content filtering, agent responses, and customer service and support activities.

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Forethought logo

Empower your support team with AI.

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Forethought is an advanced generative AI agent for customer support, uniquely trained on your data.

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GovQA logo

Knowledge base and help desk software

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GovQA is a knowledge base software that helps governmental organizations to streamline processes related to public records management, monitor subpoenas, track legal holds, handle compliance, and more from within a unified platform. With the correspondence module, elected officials can handle requests and communications with attorneys, media, legislative bodies, government agencies, and the public.

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Tesseron logo

work with the flow

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Tesseron ist die Service-Management-Plattform für den Mittelstand – transparent. automatisiert. integriert und made in Germany

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OTRS logo

Helpdesk software for customer service management teams

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OTRS is a helpdesk software designed to help businesses manage resources, workflows, internal communication processes, customers, service requests, and more on a centralized platform. Administrators can configure access permissions, enabling agents to view client data.

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Edflex logo

The best learning content for your company

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We simplify access to continuous and flexible learning for your employees by providing you with the best content for your learning plan.

Over 300 leading companies, such as Orange, Generali, AXA, and Safran, trust our innovative approach, with more than 1,5 million users.

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Confluence logo

Remote team collaboration and knowledge workspace

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Confluence is a remote-friendly workspace offering a centralized platform for documentation, collaboration, and knowledge sharing. Its AI-based tools via Rovo assist teams in drafting, brainstorming, and turning ideas into plans. Confluence supports live docs, whiteboards, databases, and templates to meet diverse needs while integrating seamlessly with Atlassian products and third-party tools.

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Oracle Cloud CX logo

Cloud-based advertising and customer experience platform

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Oracle Cloud CX is a customer experience platform that provides businesses with several tools for managing customer data, content, continuous integration, continuous deployment, data security, and conversational marketing operations. It uses artificial intelligence technology to report on transactions in real-time, discover data using self-service analytics, and gain actionable insights through predictive analytics and what-if scenarios.

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IncidentMonitor logo

Service desk software with self-service web portal support

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IncidentMonitor is an on-premise or cloud-based help and service desk solution, delivering process management, support ticketing and self-service web portals

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ManageEngine ServiceDesk Plus MSP logo

Web-based IT service management software

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ManageEngine ServiceDesk Plus MSP is a web-based IT service management software designed to help businesses handle help desk, reporting, service catalogs, asset tracking, and other operations from within a unified platform.

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ManageEngine SupportCenter Plus logo

Web based customer support

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SupportCenter Plus is a web-based CRM application & customer support tool that lets organizations manage customer tickets, account & contact information, & more

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MindTouch logo

The Customer-First Knowledge Management Platform

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MindTouch is a leading provider of enterprise-grade, AI-powered knowledge management solutions that help mid-size to large organizations improve self-service, enhance agent assistance and increase customer lifetime value.

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Salesforce Field Service logo

Cloud-based field service and onsite job management software

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Salesforce Field Service is a cloud-based field service management platform designed to help businesses manage their mobile workforce. The centralized platform allows users to automate appointment scheduling, manage work orders, and gain real-time visibility into field service operations.

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WalkMe logo

Transform the User Experience

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WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today’s overwhelming digital world. Using AI, analytics, guidance and automation, WalkMe’s transparent overlay assists users to complete tasks easily within any enterprise software, mobile app or website.

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Saleshood logo

Cloud-based sales enablement & productivity platform

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SalesHood is the leading sales enablement platform created to help companies improve sales productivity and revenue outcomes. The SalesHood Sales Enablement Platform helps companies get their teams teams on message, with the right coaching and content, at the right time.

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Tracker logo

Customer Service and Support Management Software

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PhaseWare's Tracker product suite is the premiere customer service and support software solution for those looking for configurability. Top features include: visual workflows, automated business rules, powerful reporting tools, and performance management tools.

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Results logo

Grow your business with Results

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A knowledge base is available for all subscribers

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Freshdesk Omni logo

Omnichannel customer support software

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Freshdesk Omnifacilitates powerful collaboration between front-line and back-office teams on complex issues by breaking down silos, enabling seamless knowledge distribution, and sharing complete context for faster problem-solving.

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