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Top Rated Knowledge Base Software with Pipedrive

Last updated: September 2026

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20 software options

Zendesk Suite logo

AI powered customer service across all channels

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Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

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Paperflite logo

Marketing content management platform for sales

Paperflite is a marketing content management platform that enables sales teams to discover, distribute, share and track content with buyers. Paperflite is designed to help marketing and sales teams curate, organize and distribute content with content tracking, sharing, intelligence, and more. From tracking PDF's to videos, Paperflite gives real-time engagement analytics on how the content is being used, accessed, viewed and shared by end-users.

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ClickUp logo

Cloud-based project & AI workspace for all teams

Cloud-based productivity platform for teams of all sizes, combining task management, docs, chat, goals, time tracking, and whiteboards.

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Freshservice logo

A complete IT service management (ITSM) tool for business

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

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monday.com AI Work Platform logo

Project management software

Create a dynamic knowledge base your whole team can contribute to while they work. So important information never gets lost when people move between teams or roles. Then easily navigate your knowledge database with custom statuses, hashtags, and filters.

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Crisp logo

All-in-one multi-channel solution for customer messaging

Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots.

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Allbound logo

We Make Managing Partners Simple.

Allbound is the leading PRM tool used to manage partners and resellers in one place. Store content, increase partner engagement, manage pipeline, get real-time reporting and integrate all of your favorite tools.

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Help Scout logo

Cloud-based customer support platform

Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers.

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servis.ai logo

Powerful, easy-to-use BOMP your whole team will love.

With FreeAgent empower your customers by providing them with access to direct advanced support to find solutions faster.

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LiveHelpNow logo

Help desk and live chat solution for customer service

LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more.

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MeetRox logo

Cloud-based & AI-enabled software for sales and CS meetings

MeetRox is a cloud-based and AI-enabled software that helps businesses throughout sales and Customer Support Departments record and transcribe sales calls, manage customer relations, and check the quality of the pitch at scale.

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Akero logo

AI-enabled marketing automation & campaign management system

Akero is a marketing automation software designed to help businesses create and upload digital assets for social media and programmatic campaigns on a unified platform. The AI-enabled platform scans various data points to create student advertising plans with predictive performance outcomes.

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BoldDesk logo

Cloud help desk with AI automation, flat-rate pricing

Cloud-based help desk for 5 to 1,000+ agents, combining ticketing, omnichannel messaging, live chat, and AI-powered automation.

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HappyFox Help Desk logo

AI-powered help desk and ticketing software

Knowledge base software for searchable public or restricted content. HappyFox supports multilingual articles and FAQs, branded mobile-responsive portals, ticket-linked knowledge, access controls, self-service search, usage insights, and optional AI-powered assistance.

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Freshdesk Omni logo

Omnichannel customer support software

Freshdesk Omnifacilitates powerful collaboration between front-line and back-office teams on complex issues by breaking down silos, enabling seamless knowledge distribution, and sharing complete context for faster problem-solving.

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HubSpot Service Hub logo

Cloud-based customer service solution for firms of all sizes

HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

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SPOTIO logo

The field sales execution platform for revenue-driven teams.

Field sales execution platform for revenue-driven teams. SPOTIO turns field activity into reliable forecasts, lower cost of sales, and predictable revenue growth — giving sales and revenue leaders real-time visibility from the field to the forecast.

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Forward logo
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Drive your deals forward. Effortlessly.

Say goodbye to chaotic B2B deals. Create sales proposals, engage buyers, get the deal done and onboard clients. All in one place.

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Slack logo
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Cloud-based AI work platform for all team sizes

Cloud-based AI work platform centralizing communication, automation, and 2,600+ app integrations for organizations of all sizes.

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DRUID logo
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Enhance user experience with DRUID conversational AI

DRUID AI offers conversational AI with an NLP engine of 98% accuracy, multiple integrations & flexible cloud/on-prem/hybrid deployments

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