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Flow Reviews

Overall rating

4.5

/5

100

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.62/10

Reviews by rating

Pros and cons

Great transparency for team members & leader. Not only for projects but also great for day to day taks in a team of specialists - give a great overview on who is working on what.
Flow is great for organizing teams effectively, on a smaller scale. The cost is great for what you get.
When it comes to tracking tasks it is perhaps the most useful characteristic in any tool. I love task timelines -- they are so distinctive visually and the colors are separating them neatly.
Limited in what is available on mobile. Lots of small errors on the IOS mobile.
My biggest complaint with Flow is the refund policy---they SIMPLY WILL NOT RETURN YOUR MONEY.
The current new format is very confusing. The old format was more intuitive.
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100 reviews

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Natalie G.

Design, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to use project management software.

Reviewed 5 years ago
Pros

Flow is great for organizing teams effectively, on a smaller scale. The cost is great for what you get. It is easy to use and well organized!

Cons

The interface got a bit less user friendly with the latest update. It took me a while to get oriented again. I would recommend a single home page that displays all notifications, chats and everything in one easy to read place - like a newsfeed.

KP
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Kim P.

Health, Wellness and Fitness, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Intuitive project management for teams

Reviewed 6 years ago

It's easier to delegate tasks. It's easier to decide what to do next. It's easier to know what other team members are working on.

Pros

Flow is beautiful to look at, which makes it enjoyable to use, an important factor to consider when trying to get an entire team on board. After looks, speed is next most important thing for us. With flow you can input a task very quickly and very easily. Adding a new task without having to move the mouse and only by using the tab key is a powerful feature. Also, you are never more than 2 clicks...

Cons

For us, Flow could probably improve in the following areas: - Keeping discussions separate from tasks and projects so that they can be retrieved later. "What did we say about that thing???" - Deeper integration of the Getting Things Done principles, with an easy way to add estimated energy required to perform that task, how much time it would require and what context it needs to be performed in ("Do I need to be at my desk to do this thing?," "Remind me to pick up notepads when I am running errands", etc.)

NT
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Natalie T.

Insurance, 11-50 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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There are much better project management tools out there

Reviewed 2 years ago

Using Flow made my team and I realize we needed a much more simple and straightforward project management platform. We were disorganized with Flow as more than half the team boycotted using it, due to its complexity.

Pros

I didn't like anything about this software when my team was using it. The goal was to get all of us on board and using the software on a regular basis, but so many of us found it confusing to navigate. I consider myself fairly tech savvy so that says a lot about the platform. I'm so glad we since moved to a different program.

Cons

The interface is boring and difficult to manage, especially compared to so many other project management tools out there. With such a competitive market, you're better off using something else.

JM
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Julia M.

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Perfect Fit For Our Team

Reviewed 6 years ago
Pros

When I started with the team everything was tracked on a Google Sheet, in iCal and important information for events were always needing to be "dug out" of email chains or found on some miscellaneous scrap paper. Flow has definitely improved daily processes for me personally to ensure every detail is being handled for each event scheduled. I think it has helped my boss know what is going on at quick...

Cons

I think most businesses are working with clients on a daily basis. I find myself feeling bogged down at times with keeping contact information/notes in the CRM system and then having to transfer it to Flow when an event is scheduled so the other team members are able to easily access it when needed. I would love to see a CRM integration be a feature available in the future!

AH
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Alex H.

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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More streamlined than Trello, much easier than Jira, much faster than Asana

Reviewed 6 years ago

We used Flow at Shaken.com (a 10-person ecommerce startup) for over a year and absolutely loved it. Unfortunately we ended up closing the business, but I often recommend Flow to new clients. It's not a solution for *everyone*, but that's exactly why we liked it. Trello had become unwieldy (due dates were getting missed, I was spending more time organising than working, notification overload etc.)...

Pros

* An effective workflow * Helped us manage lots of parallel projects * Less time spent organising, more time working * Good support

Cons

* It took us a while to try and bend it in different ways, I recommend reading about why features work the way they do - it'll make things a lot clearer.

Vendor response

Thank you for the thoughtful review.

MS
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Matt S.

Design, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Clean, Efficient & Essential

Reviewed 6 years ago

We have a smaller company and was looking for a task management system that didn't feel too heavy for our needs. Flow allows you to choose how you want to manage projects without overloading you with half-useful features, unnecessary graphics or "clever" copy throughout (lookin' at you Basecamp). Software with "personality" wastes time, we just want to get our work done. Everybody uses Flow differently but that's the great thing, you make it yours. That's what we did and it just keeps getting better.

Pros

It's clean, simple to understand, customizable for your needs and they consistently make smart improvements without changing the focus of the product.

Cons

I'd like the ability to view recent attachments and links which have been posted all in one place. Like a "is this what you were looking for?" kind of feature.

AA
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Aziz A.

Financial Services, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Extremely robust team-oriented task management

Reviewed 6 years ago
Pros

We used to use Any.do for task management because we loved how easy it was to schedule tasks but their platform would lag and it was unsettling to think that there may be bugs that cause us to lose our tasks. Flow's platform is solid, super fast/responsive, I haven't seen a bug since we started using it almost a year ago. Their task scheduling is super easy and the way the UI is structured makes it easy for us to know exactly what needs to be done when. The task assignment functionality is perfect. The best part for us is that the entire platform is scalable, you could use it for a team of 3 or 300, Customer Service or Product Development, Financial Services or Marketing, Flow is super adaptable.

Cons

There is nothing I don't like about Flow, I was about to say that if there is one thing that I would add it would be administrative controls to customize the out-of-the-box "Favorites" list but I just went in and realized I can do that too.

SQ
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Sasha Q.

Law Practice, 11-50 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very easy to use, simplifies and organises my workflow - I use it every day.

Reviewed 6 years ago

Sometimes teammates use other ways to organise their personal tasks and don't use Flow as often. I just think it's really effective so I wish everyone else used it daily. However this is personal preference and it's not a problem as long as everything gets done. It depends on how much of your work is project based and how much is individual - if using it for lots of projects you will need higher buy in from teammates to regularly update their tasks and progress.

Pros

Flow enables you to organise your workflow into projects and assign tasks to members of a team. This ensures that all tasks have a 'person responsible' and a deadline, meaning that nothing gets forgotten about. It is really good for project management. It is also useful just on an individual level because you can see your personal to-do list in the 'assigned to me ' section. You can arrange your...

Cons

No cons were added to this review

AR
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Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good product that needs a few more features

Reviewed 4 years ago

I like what the team has done, but I also feel like development has stalled out a bit. There have been a few fixes and small enhancements since I started using the product, but I haven't seen any new features or upgrades during that time. I really like the way Flow has approach the design and navigation for the tool, but I think we need to see more in the future.

Pros

The UI is very pleasing on the eye. One might say that everything flows well together (I'll see myself out). But seriously, I think that the team spent a lot of time focusing on ease of use, and everything just feels nice. There are a lot of features out of the box that are good for an individual user as well as teams.

Cons

It's not that flexible. If you use flow the way the creators want you to, then you're in great shape. If you want to go outside that setup though, you start to run into walls. Two features that I think are needed to bring this product to the next level: 1) custom fields, and 2) advanced searches that can be saved. You can filter a list by tag, keyword, even project color. But you can't filter using boolean OR or NOT logic. Everything is an AND, which limits the way tags can be used to raise issues to the top. And I need custom fields to track data points that maybe don't fit in one of the predefined categories.

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Mark L.

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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A bit clunky, but does the job as a task management tool for teams

Reviewed 5 years ago
Pros

It's a capable task management system that checks all the boxes. You can tag other users to loop them in and assign tasks, you can set up subtasks underneath projects, leave comments, etc. It's also cheap for small teams.

Cons

It's particularly lacking in ease-of-use. I feel like things always take me a little longer than they should in Flow because I'm not sure where to go in the app. If I were more seasoned using it, that would be less of an issue, but it speaks to a need to improve the UX if it's not clear how to do things naturally. I don't think it's better than Asana at anything, and Asana is free for up to 15 people.

MD
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Michael D.

11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Helping to think bigger

Reviewed 5 years ago

It has helped cut down on the number of meetings.

Pros

The option to use kanban boards and lists when setting up projects caters for most project requirements. The ability to set deadlines for tasks, delegate and subscribe makes project management so much more straightforward.

Cons

I have found that the application on MacOS a little glitchy at times. They are always bringing updates, but sometimes that quick note you wanted to add takes longer than expected.

JE
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Jonathan E.

Mining & Metals, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Large Worldy Team

Reviewed 6 years ago

I can saw that this is the best technology I've seen in awhile with regards to task management. My team works from multiple locations and countries so the phone app along with the notifications by email makes it even better and ideal.

Pros

Accessibility and Flexibility!

Cons

That more people don't know about it.

JS
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Jonathan S.

Computer Networking, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Flow is an absolute joy to use and organize work

Reviewed 5 years ago

Brings the insanity of organization creative work into clear, succinct focus.

Pros

The Projects view that allows work to be grokked from a birds-eye view without losing the tactical, fine-grained focus.

Cons

I wasn't a fan of their team chat feature but they've pivoted in their latest iteration to focus on Projects.

NB
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Nick B.

Retail, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Our team lives in flow. It is what keeps us organized.

Reviewed 6 years ago
Pros

The cloud-based file sharing gives us a TON of storage and allows us to access files from anywhere to keep projects moving.

Cons

The search function is an area of opportunity. It often pulls irrelevant results and finding old projects is too clumsy.

TQ
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Tyler Q.

Used weekly for 2+ years

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  • Value for money
  • Ease of use
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  • Customer support

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It does it's job.

Reviewed 5 years ago
Pros

It's organized. I can select where i want to go and what I need pretty quickly and I it's not hard to find the graphics I need. I get updates whenever I'm tagged in something.

Cons

Tough to navigate sometimes. I find that I get lost sometimes when I click something wrong and I have to find my way back to where I was. I guess you have to use it daily to keep up with all of the updates.

VG
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Vanessa G.

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good to take down tasks, but not great for teams

Reviewed 4 years ago
Pros

I like how I can colour coordinate my projects and give my tasks deadlines

Cons

I don't like how you can't easily coordinate with others on a tasks & how it doesn't notify you when a task deadline is coming up.

SG
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Sandra G.

Education Management, 1-10 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Clunky and unflexible

Reviewed 4 years ago
Pros

Simple interface, easy to see when things are overdue, and allows for email notifications.

Cons

It is clunky to use, difficult to see contingencies and or how multiple people work together on a project. This tool doesn't allow enough flexibility to easily see what is going across projects or workstreams.

VL
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Victor L.

Health, Wellness and Fitness,

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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The Best Task Manager

Reviewed 8 years ago

I am a productivity freak and after testing several different tools I have chosen FLOW for its beautiful design and great functionality. I strongly recommend it for anyone looking for getting this done. It is not the cheapest out there but it is worth is every cent.

Pros

Beautiful Design and very useful for those who use the GTD method

Cons

The price is a little steep and it requires you to pay for a whole year up front.

EB
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Emm B.

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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This program has made keeping programs, tasks, and deadlines for the whole team straight!

Reviewed 6 years ago
Pros

It is easy to navigate, it is great for communication between the whole team, and as a new user in a new position in my career it has made keeping on task super easy!

Cons

There isn't really much not to like about Flow, I haven't been using it for very long at this point. The worst thing this far is that is not very mobile compatible it would be nice if there was a Flow app that functioned exactly the same as the online version.

AR
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Verified reviewer

Design, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Better than Trello or Asana

Reviewed 5 years ago

Overall, our company is happy with flow!

Pros

I love being able to set subtasks within my tasks, along with dates and descriptions for it. The way my tasks and projects are organized is better than any other task management software I've used.

Cons

The timeline feature can be improved a lot. From how it's filtered and to how it's viewed when you are viewing multiple people.

AR
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Verified reviewer

Management Consulting, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Flow is really fantastic piece of project management software, it has changed the way we do things.

Reviewed 5 years ago

Optimising the project management process.

Pros

The interface is very intuitive once you get the hang of it and it really allows you to get a hollistic view of the whole project lifecycle.

Cons

There can be a bit of a learning curve on getting to know the software. Perhaps better learning materials could help mitigate this.

AR
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Verified reviewer

501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great roadmapping and product management tool!

Reviewed 5 years ago

Great visibility on my products.

Pros

It has everything I need from the smallest subtasks, to the longer roadmaps - the entire product lifecycle is visible from all perspectives.

Cons

There's a little learning curve - but it's absolutely worth it. A better tutorial/intro would be nice to have.

GE
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Gustavo E.

Computer Software, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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easy to learn

Reviewed 5 years ago

following up my projects

Pros

all functionality and proccess focused on projects flow.. great.. thank you by adding colors to projects

Cons

difficult to find visually your projects. GUI very blank... than's for recently add colors... tasks should be colored too... or categorized.

TL
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Tie L.

Internet, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Me and my team get more stuff done and actually fully use and workout of a PM tool.

Reviewed 6 years ago
Pros

The way things are laid out and organized. Super quick to get used to and as the CEO I can get an overview of everything really quickly which is critical to my integrating and coordinating and my time.

Cons

No cons were added to this review

RR
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Roxy R.

Used weekly for less than 6 months

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I have really liked the experience so far.

Reviewed 5 years ago
Pros

I have only began to use this software, but so far I love all the training and learning videos that you are able to access. I like that it has a main page where you can see all upcoming tasks at a snapshot. You really are able to cater the capabilities according to what works best for you work flow which I really like. So far so good

Cons

I have not run into anything that I do not like about this software. I am still learning the capabilities but I like that you can toggle between personal tasks and put them private and work tasks.