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OneDrive
5
7.6K
4
3.7K
3
1K
2
185
1
58
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Secure access, sharing, and file storage solution
Table of Contents
OneDrive - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
OneDrive overview


Based on 12662 verified user reviews
What is OneDrive?
OneDrive is a cloud storage tool offering key features such as secure data storage, document storage, backup and recovery, file sharing, and document management, among others.
Who uses OneDrive?
Reviews for OneDrive come from a wide variety of industries, including Information Technology and Services (7% of reviewers), Computer Software (6%), and Education Management (6%). The most frequent use case for OneDrive cited by reviewers is cloud storage (76% of reviewers).
What do users say about OneDrive pricing?
Reviewers indicate that OneDrive offers good value for money when bundled with Microsoft 365, and they appreciate the included storage and integration. However, some reviewers feel standalone pricing is less competitive and upgrading can be expensive.
What are the most popular integrations for OneDrive?
The OneDrive integrations most frequently cited by reviewers are: Microsoft 365 (a document management product rated 4.7 out of 5 for its integration with OneDrive), Microsoft Excel (a spreadsheet product, 4.9), and Microsoft Word (a document generation product, 4.8).
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Cloud Storage
Team Collaboration
Office Integration
File Syncing
Unresponsive and ineffective support
Recurring glitches and compatibility problems
OneDrive’s user interface
OneDrive pros, cons and reviews insights


To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.4
Ease of use
4.4
Customer support
4.2
Reviews sentiment
What do users say about OneDrive?
OneDrive is a cloud storage tool offering key features such as secure data storage, document storage, backup and recovery, file sharing, and document management, among others.
Select to learn more
Who uses OneDrive?
Based on 12,662 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
OneDrive's key features
GetApp's analysis of 697 verified user reviews collected between July 2021 and October 2024 identifies OneDrive's most critical features and summarizes user sentiment about those features.
Reviewers appreciate OneDrive's secure data storage capabilities. They highlight the use of robust encryption, two-step verification, and compliance with regulations like GDPR. Users report feeling confident in the safety of their data due to Microsoft's rigorous security standards and various authentication methods. They also value capabilities like the personal vault with an additional password and the ability to control access through passwords and private links. Users find the end-to-end encryption particularly reassuring for protecting sensitive information. Of the 244 OneDrive users who gave detailed accounts of their use of Secure Data Storage, 99% rated this feature as important or highly important.
Users report that OneDrive's document storage is versatile and convenient. They appreciate the ability to store various file types, including documents, photos, and videos, and access them from any device. Reviewers highlight the ease of organizing files into folders and subfolders, and the seamless integration with Microsoft Office applications. They also value the automatic syncing across devices, which ensures that their documents are always up-to-date and accessible. The ample storage space provided, especially in paid versions, is also frequently mentioned. Of the 360 OneDrive users who gave detailed accounts of their use of Document Storage, 98% rated this feature as important or highly important.
Reviewers indicate that OneDrive's backup and recovery capabilities are reliable and valuable. They appreciate the automatic backup of files to the cloud, which protects against data loss due to device failure or accidental deletion. Users highlight the ease of recovering files from the recycle bin and accessing previous versions of documents. They also mention the convenience of being able to restore data from any device, ensuring continuity in case of emergencies. However, some users note that OneDrive is more of a sync service than a traditional backup tool. Of the 207 OneDrive users who gave detailed accounts of their use of Backup and Recovery, 94% rated this feature as important or highly important.
Users find OneDrive's file sharing capabilities efficient and secure. They appreciate the ability to share files and folders with specific individuals or groups, with customizable permissions such as view-only or edit access. Reviewers highlight the convenience of sharing links via email or other communication methods, and the option to set expiration dates and passwords for shared links. They also value the integration with other Microsoft products, which enhances collaboration. However, some users mention that managing permissions for large teams can be complex. Of the 442 OneDrive users who gave detailed accounts of their use of File Sharing, 93% rated this feature as important or highly important.

Vicky H.
QC-QA Auditor
Sam K.
Projects Manager

Akshay B.
Cloud Infra support Engineer
Samantha R.
Office Finance Manager
Reviewers feel that OneDrive's document management capabilities are effective and user-friendly. They appreciate the ability to organize documents into folders and subfolders, making it easy to navigate and access files. Users highlight the seamless integration with Microsoft Office tools, which simplifies the process of creating, editing, and sharing documents. They also value the version history capability, which allows them to track changes and restore previous versions of files. Some users, however, find the default save location settings for Microsoft applications inconvenient. Of the 196 OneDrive users who gave detailed accounts of their use of Document Management, 92% rated this feature as important or highly important.
See related user reviews
Jamie H.
Trust Systems Manager
Elizabeth M.
Director of IS Project Management
Claire S.
Computer Science Teacher
Claire E.
Sales Manager
Users report that OneDrive's access controls and permissions provide a high level of security and flexibility. They appreciate the ability to set granular permissions for different files and folders, allowing them to control who can view, edit, or share their documents. Reviewers highlight the integration with Active Directory and the option to use multi-factor authentication for added security. They also value the ease of managing permissions through the web interface, although some users find it less intuitive on the desktop client. Of the 274 OneDrive users who gave detailed accounts of their use of Access Controls/Permissions, 88% rated this feature as important or highly important.
All OneDrive features
Features rating:
OneDrive alternatives
OneDrive pricing
Pricing plans
Pricing details:
User opinions about OneDrive price and value
Value for money rating:
To see what individual users think of OneDrive's price and value, check out the review snippets below.
Yasmin M.
Operations Associate

Vicky H.
QC-QA Auditor
OneDrive integrations (9)
Integrations rated by users
We looked at 12,662 user reviews to identify which products are mentioned as OneDrive integrations and how users feel about them.
Integration rating: 4.8 (464)
Integration rating: 4.8 (68)
Integration rating: 4.8 (68)
Integration rating: 4.8 (67)
Integration rating: 4.8 (67)
Integration rating: 4.7 (47)
“My teaching is primarily delivered via Powerpoint so being able to seamlessly integrate my polls into the single presentation is important to me. It would be great if the full suite of question types could be replicated in Powerpoint.”
“If your team thrives on structure and lives in the Microsoft ecosystem, Teams is a strong choice, especially with presentations. Powerpoint works seamlessly.”

Angela D.
Learning and Teaching Consultant
OneDrive customer support
What do users say about OneDrive customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of OneDrive customer support.
Certain users highlight knowledgeable, friendly support staff and quick responses, especially for urgent file recovery issues.
A significant portion of users report difficulty reaching customer support and long wait times for assistance.
Frequently reported by users, support staff are often unable to resolve technical problems or provide helpful solutions.
Widespread user sentiment notes that support is hard to contact, with many issues left unresolved or redirected to forums.
Support options
Training options
To see what individual users say about OneDrive's customer support, check out the review snippets below.
“It’s a dependable platform for storing and managing files, and despite a few minor issues with syncing and support responsiveness, it remains one of the most convenient and integrated cloud storage solutions available today.”

Austin W.
Pharmacy Manager
“In my case this represented about 2,000 files that I couldn't synchronize. When I talked to customer support, they suggested I hire a person dedicated exclusively to change the names of the files to a format that Onedrive can use.”

Abraham G.
Architect
OneDrive FAQs
OneDrive is a secure access, sharing and file storage solution which enables users to store and share photos, videos, documents, and more anytime, anywhere via any device, including desktops, laptops, tablets, and mobiles. Offering a centralized platform, OneDrive gives users access to all of their photos and documents. OneDrive allows users to keep all of their favorite photos and videos safe, even if something happens to their device. Users can also share files or entire folders, such as photo albums, without attaching anything. Since OneDrive works with Microsoft 365, users can create, edit and share their documents easily. OneDrive supports other collaboration tools such as real-time co-authoring, which allow users to work with anyone inside or outside of their organization. Users can use built-in search and discovery tools to find relevant files. Native mobile apps for Windows, iOS and Android give users the flexibility to access and share files on the go, via any mobile device. OneDrive also supports a number of security features including device access rules, device reports and remote device wiping. Users can also track which files are being shared, and with whom. In-app sharing enables each employee to seamlessly share and set specific access permissions for their files, based on the organization’s settings.
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