ProProfs Knowledge Base Pricing, Features, Reviews & Comparison of Alternatives

ProProfs Knowledge Base Reviews

ProProfs Knowledge Base

Online FAQ & Knowledge Base Software

4.56/5 (9 reviews)
5,433

ProProfs is a leading provider of comprehensive online tools for building, testing, and applying knowledge. We offer trainers, marketers, and educators powerful but simple tools that they can use without downloading or learning expensive software. With our library of professional quizzes and assessments along with our powerful teaching & training tools, we help millions of users each month to increase their productivity, efficiency, and profitability.
www.proprofs.com

ProProfs Knowledge Base Overview

Pricing

Starting from: $19.97/month
Pricing model: Open-source
Free Trial: Available (No Credit Card required)
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Devices

Web
Android
iOS

Business size

S
Small
M
Medium
L
Large
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ProProfs Knowledge Base screenshot: Upload documents - View & search them from any deviceProProfs Knowledge Base screenshot: Easily create an online FAQ & helpdeskProProfs Knowledge Base screenshot: Retain, share & grow your company's collective knowledge

ProProfs Knowledge Base Reviews (9)

Latest reviews

 Nice Product to use in our company

.It is nice product to use . I got wow experience in this product. Support is also awesome. Up time is 99.99%+. I like this due to SPA. It is very nice for internal document ion.

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Reviewed 16th of July, 2016 by Deepesh Rana

 

 Great tool for internal collaboration

I wanted a solution for my internal team to coordinate and collectively work together. We have a lot of employees who are constantly travelling because of business and we needed a system that can eradicate the geographical boundaries. ProProfs Knowledgebase was the tool we needed all along!

Read the full review
Reviewed 29th of June, 2016 by Mike Anderson

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ProProfs Knowledge Base Screenshots (3)

ProProfs Knowledge Base screenshot: Upload documents - View & search them from any deviceProProfs Knowledge Base screenshot: Easily create an online FAQ & helpdeskProProfs Knowledge Base screenshot: Retain, share & grow your company's collective knowledge

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Linux, Mac, Windows, Web-based, Windows Phone, Mobile Web App
Supported Countries
Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

ProProfs Knowledge Base Pricing

Starting from: $19.97/month

Pricing model: Open-source

Free Trial: Available (No Credit Card required)

Competitors Pricing

Freshdesk

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Salesforce Service Cloud

Starting from: $75.00/month
Pricing model: Open-source, Subscription
Free Trial: Available (No Credit Card required)

Desk.com

Starting from: $20.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Users who visited ProProfs Knowledge Base also visited

Key Features of ProProfs Knowledge Base

  • Create a high-searchable online FAQ
  • Upload videos, docs, PDFs & more
  • Create a private knowledgebase
  • Brand with company logo & colors
  • Get detailed reports & analytics
  • Get access control & privacy settings
  • Seamlessly export & import files
  • Create knowledgebase in 90+ languages
  • Share knowledgebase via email or link
  • Access knowledgebase from any mobile device
  • Embed knowledgebase on your website or blog
  • Get 24/7 email & chat support
  • Manage employees under users & groups
  • Avail dedicated phone support
  • Set-up administrator accounts
  • Create custom online support forms
  • Power discussions and drive engagement
  • Add web forms to any ProProfs page

Benefits

Reduce customer tickets
By creating an online FAQ, you help customers to easily find answers to their questions. This reduces customer support tickets, saving companies time and effort lost on addressing to the same problems again and again.

Share & retain employee knowledge
Companies with a high-churn environment can prevent loss of knowledge when certain employees leave the company by retaining key process-related information in a centralized online knowledgebase. Allowing employees to share information via an online knowledgebase also facilitates to rope in new hires.

Increase customer delight
By helping customers quickly find what they are looking for, you heighten their delight for your product or service. You not only offer a smooth on-boarding experience to new customers but also make existing customers happy.

Centralize company documents
An online knowledgebase serves as a centralized and well-categorized repository containing videos, articles, files, documents and PPTs regarding a company’s policies and procedures. All employees can access the knowledgebase, at anytime to find updated information about the company.

Improve trainings
Create a knowledgebase to quickly bring new employees up-to speed on company policies and protocols. New hires can easily find the information they need in a central location, while seniors can share their product or service knowledge via the online knowledgebase.

Post training support
The online knowledgebase can be used to upload product manuals, service guide, reference material and other important company documents, which can be accessed at anytime by trainees to refer and find answers to their concerns and issues.

Alternatives to ProProfs Knowledge Base

Videos

Deepesh Rana

Nice Product to use in our company

16/07/2016

.It is nice product to use . I got wow experience in this product. Support is also awesome. Up time is 99.99%+. I like this due to SPA. It is very nice for internal document ion.

Pros

I like most Import and export feature of this software. We can export our content and use this as our static webpage. It also generate whole site in PDF. I can import robohelp document, word document to KB

Cons

I have on cons. Workflow is not strong feature

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering ProProfs Knowledge Base

I would like to Integrate with LDAP.

Source: Capterra
Helpful?   Yes   No
Read more
Mike Anderson

Verified Reviewer

Great tool for internal collaboration

29/06/2016

I wanted a solution for my internal team to coordinate and collectively work together. We have a lot of employees who are constantly travelling because of business and we needed a system that can eradicate the geographical boundaries. ProProfs Knowledgebase was the tool we needed all along!

Pros

Its cloud based system and the accessibility from any device is really helpful.

Cons

Really there is nothing to dislike about ProProfs.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
Helpful?   Yes   No
Read more
Jacqueline Raynott

Verified Reviewer

Best tool for customer support

23/05/2016

I was receiving a lot of complaints regarding my call support as customers had to wait on IVR for long time. So, I wanted to set up a help site for my customers and I came across ProProfs Knowledgebase. It was so simple to set up the site and I was able to use videos & images to visualize the help articles. ProProfs rules!

Pros

I think it is a great tool for reducing expenses as customers can access helpsites and resolve their issues themselves without any hassles. Also, helpsites can be easily accessed from anywhere & anytime.

Cons

It served me all the purposes, so for me, there was nothing that I disliked about this product.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
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Nadia Hannaford

Verified Reviewer

Good tool for FAQ or internal Knowledgebase

25/04/2016

We has a double-pronged use of a knowledgebase software like ProProfs. One was for creating an FAQ for our website, answering questions of our customers. The other was for helping our internal teams to share their knowledge with each other via an internal FAQ.

Pros

I must say ProProfs of all the other help authoring tools we tried was the easiest to get started with. The editor is intuitive to use and creating pages was relatively easy and fast.

Cons

I wish they extend the Forever Free plan to more than just 20 pages :)

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Free Trial

Source: GetApp
Helpful?   Yes   No
Read more
Royan braun

Incredible tool for wiki & helpsite generation

20/04/2016

I used ProProfs Knowledgebase to create multiple wikis & helpsites for my users. The tool is very easy to use, it is as simple as booting up a computer. I can organize lists, add external content, images and more. My users can easily get information without any problems. It is easy to use, simple to comprehend and fast to update.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Giora Stuchiner

Decent, but did not live up to the expectations

14/04/2016

We chose ProProfs with the intention of creating a great KB site that will make the process of creating wiki's easy and fast. At first it seemed to be just that - simple to get around, easy to edit, however I have been experiencing a lot of formatting issues especially when using images that are becoming a time consuming hassle. We have also been experiencing a lot of issues in integrating with Desk.com and customer support takes a long time to resolve. Overall the software provides what we need for our organization, however the execution is not great and requires a lot of improvement.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Raj Kumar

Quick setup with an easy learning curve and great features

05/02/2016

I fiddled around with several knowledge base creation software and plugins until I stumbled upon this one from proprofs. It does everything I wanted. Getting started was a piece of cake and creating wiki pages was such a rewarding experience. The tool is very intuitive and they also have an awesome customer support who helped me with a few queries in a very short span of time. Happy to be a proprofs customer.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Angel Richard

Verified Reviewer

Good tool for contextual help in web apps

21/09/2015

We wanted to bring our desktop version and wanted to integrate ProProfs as the knowledge base for our web app so that we could bring contextual help such as tool tips and light boxes for our items in the app and it worked out perfectly.

Pros

The free trial is awesome as it support all the integration features The fact that they support integration with the ticketing tool Zendesk simplified things a lot

Cons

Wish that the contextual help feature was available with their team plan.

Rating breakdown

Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
Helpful?   Yes   No
Read more
Vikas Raj Yadav - L.I.O.N

Verified Reviewer

13/08/2016

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

10/10
Source: GetApp
Read more

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