ProProfs Knowledge Base Pricing, Features, Reviews & Comparison of Alternatives

ProProfs Knowledge Base

Online FAQ & Knowledge Base Software

4.63/5 (16 reviews)

ProProfs Knowledge Base overview

ProProfs Knowledge Base is a cutting-edge tool that helps firms in creating knowledge base, online documentation, user guides and manuals, corporate wiki, online FAQs and much more. The tool is indispensable for firms that strive to address customer queries in a seamless and hassle-free way and make widely-spread teams work collaboratively.

The array of benefits it offers include reduced customer tickets, 24*7 access and controlled access and easy browsing, to name a few. Firms can also train new recruits easily, while saving time and cost as well, using this one-of-its-kind tool. The software is compatible with various browsers and devices including mobiles, tablets and desktops.

Not just this, the tool enables firms to customize help sites and other online documents by embedding attractive fonts and themes that match well with their website. The content can also be made more engaging and interactive by embedding videos, audio and images, thus providing better understanding to customers.
www.proprofs.com

Pricing

Starting from
$19.97/month
Pricing options
Value for money

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 22 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
ProProfs Knowledge Base screenshot: Upload documents - View & search them from any deviceProProfs Knowledgebase SoftwareProProfs Knowledge Base screenshot: Easily create an online FAQ & helpdeskProProfs Knowledge Base screenshot: Retain, share & grow your company's collective knowledge

ProProfs Knowledge Base reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.5
  4.7
  4.5
Ron JC

We use ProProfs KB as the primary documentation platform for all our new Cloud-based products.

Used daily for 2+ years
Reviewed 2018-07-10
Review Source: Capterra

Pros
ProProfs KB is similar to much more expensive and complicated Help Authoring Tools, but extremely user-friendly, always available online, and can be used on any platform with a browser. The tool is very flexible for a variety of purposes, and can be used as simple FAQ/knowledgebase or complex enterprise documentation solution, as we've done. ProProfs KB is also extremely reliable, we've experience almost no discernible down-time over the two years of using them. The customer service is outstanding... very courteous and prompt responses to questions. And fixes and improvements are usually applied faster than what I've experienced with other SaaS vendors.

Cons
For the price/value, there aren't too many cons with ProProfs KB. There are a few quirks and some features don't always work as advertised, but we've usually been able to find reasonable work-arounds on our own or with help from support.

Response from ProProfs


Thank you for sharing your review.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Peg Reinhart

A Great Way to Organize Documentation for Our End Users

Used weekly for 2+ years
Reviewed 2019-07-11
Review Source: Capterra

We used ProProfs to separate documentation from our learning management system when the volume got overwhelming. Our users love it.

Pros
We love the search function, and how it provides Google-like results. We no longer hear complaints about not being able to find information.

Cons
There were a couple of things that were not that intuitive, but support was great about educating us when needed.

Response from ProProfs


Thank you for sharing your reviews for our product, ProProfs Knowledge Base.
Also, support team at ProProfs is glad to hear this appreciation from your end.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Deepesh Rana

Nice Product to use in our company

Used daily for 6-12 months
Reviewed 2016-07-16
Review Source: Capterra

.It is nice product to use . I got wow experience in this product. Support is also awesome. Up time is 99.99%+. I like this due to SPA. It is very nice for internal document ion.

Pros
I like most Import and export feature of this software. We can export our content and use this as our static webpage. It also generate whole site in PDF. I can import robohelp document, word document to KB

Cons
I have on cons. Workflow is not strong feature

Response from ProProfs


Thank you for sharing your review.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jacqueline Raynott

Best tool for customer support

Reviewed 2016-05-23
Review Source: GetApp

I was receiving a lot of complaints regarding my call support as customers had to wait on IVR for long time. So, I wanted to set up a help site for my customers and I came across ProProfs Knowledgebase. It was so simple to set up the site and I was able to use videos & images to visualize the help articles. ProProfs rules!

Pros
I think it is a great tool for reducing expenses as customers can access helpsites and resolve their issues themselves without any hassles. Also, helpsites can be easily accessed from anywhere & anytime.

Cons
It served me all the purposes, so for me, there was nothing that I disliked about this product.

Response from ProProfs


Thank you for sharing your review.

Rating breakdown

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Customer support

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Trever Ehrlich

Perfect for Small Knowledgebases

Used weekly for less than 6 months
Reviewed 2018-12-21
Review Source: Capterra

For knowledge-sharing and documenting within our smallish (30+) team, this fit the bill for ease of use, as well as being very affordable. I compared many other similar software packages, this was the only one that gave editor rights to so many users for such a reasonable cost. I love wiki software, but the open-source standard "wiki" software has a learning curve to get a handle on formatting, linking etc. Avoid all that hassle by choosing ProProfs.

Pros
Our previous kb software required users to arduously navigate to get to the editor; with ProProfs, uses can be editors, and with the click of a button enter "edit mode", quickly adding content or updating articles. Love being able to drag & drop photos and documents directly into the software.

Cons
There are only a limited number of canned layouts and color schemes to use; would like to see more variety of templates offered, but we found one that worked well enough.

Response from ProProfs


Thank you for sharing your review and feedback.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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ProProfs Knowledge Base pricing

Starting from
$19.97/month
Pricing options
Free trial
Open source

ProProfs Knowledge Base features

API (237 other apps)
Access Control (183 other apps)
Activity Dashboard (131 other apps)
Activity Tracking (122 other apps)
Automatic Notifications (155 other apps)
Calendar Management (107 other apps)
Chat (137 other apps)
Collaboration Tools (255 other apps)
Collaborative Workspace (173 other apps)
Commenting (165 other apps)
Customizable Branding (129 other apps)
Document Management (135 other apps)
Document Storage (166 other apps)
Drag & Drop Interface (143 other apps)
File Management (119 other apps)
Permission Management (166 other apps)
Projections (122 other apps)
SSL Security (119 other apps)
Search Functionality (215 other apps)
Third Party Integration (161 other apps)

Additional information for ProProfs Knowledge Base

Key features of ProProfs Knowledge Base

  • Create a high-searchable online FAQ
  • Upload videos, docs, PDFs & more
  • Create a private knowledgebase
  • Brand with company logo & colors
  • Get detailed reports & analytics
  • Get access control & privacy settings
  • Seamlessly export & import files
  • Create knowledgebase in 90+ languages
  • Share knowledgebase via email or link
  • Access knowledgebase from any mobile device
  • Embed knowledgebase on your website or blog
  • Get 24/7 email & chat support
  • Manage employees under users & groups
  • Avail dedicated phone support
  • Set-up administrator accounts
  • Create custom online support forms
  • Add web forms to any ProProfs page
  • Power discussions and drive engagement
View All Features

Benefits

Reduce customer tickets - Significantly reduce complaints by creating a self-service online knowledge base. Customers can get relevant answers instantly which eliminates the need to raise tickets.

24*7 access - Give customers the power to access online help sites, documents, user guides and more, anytime, anywhere and using any device, with ProProfs Knowledge Base software.

Track user activity - Monitor what your customers are searching for, which page is the most visited and other details, by integrating the tool with Google Analytics. The software comes with over 100 settings and integrations. Integrate with the tool that meets your requirements.

Keep it engaging and attractive - Embed videos, images and articles in the knowledge base to provide wholesome experience to your customers. Design it beautifully using different fonts and themes that sync well with your website.

Collaborate - Create internal knowledge base where your employees spread across geographies can find and share information. Take control of who views what by granting or revoking access.