ProProfs Knowledge Base Pricing, Features, Reviews & Comparison of Alternatives

ProProfs Knowledge Base

Easily Create online FAQs, user manuals, documentation &more

4.68/5 (19 reviews)

ProProfs Knowledge Base overview

What is ProProfs Knowledge Base?

ProProfs Knowledge Base Software is used by businesses of all sizes to build an online knowledge platform in the form of a knowledge base, FAQs, manuals, documentation, guides, online wikis and more. It helps firms reduce customer support tickets, streamline business processes, manage business knowledge effectively, enhance collaboration among employees, and create a knowledge-sharing company culture.

Comprising compelling features and powerful settings, ProProfs knowledge base software promises excellent performance. It offers a wide range of features spanning across content authoring, customization, user management, publishing, content security, and much more.

It integrates seamlessly with powerful tools such as Zendesk, Freshdesk, Salesforce Desk, Wufoo, Slack, and many more. Besides, the integration of ProProfs Knowledge Base software with the G-suite - Google Translate, Google Analytics, and Google Fonts, helps in providing firms a best-in-class experience.

Pricing

Starting from
$29.97/month
Pricing options
One time license
Free
Subscription
Free trial
Open source
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, India and 4 other markets, Japan, Germany, Brazil, Mexico

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 22 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Taiwanese, Thai
ProProfs Knowledge Base screenshot: Analyze knowledge base performance report easily: It provide meaningful insights into your article’s performance by giving you an overview of total number of searches, failed searches, poorly rated articles, and much more.ProProfs Knowledge Base Software Overview | Create Online Knowledge Base, FAQ, etc.ProProfs Knowledge Base screenshot: ProProfs knowledge base WYSIWYG editor: You can write, edit as well as upload content and you can also upload existing PDF, word docs, and PPTs right into your document.ProProfs Knowledge Base screenshot: Assign roles and permissions in your knowledge base:  You can allot roles such as administrator, editor, viewer, and contributor to different individuals and groups.ProProfs Knowledge Base screenshot: ProProfs Knowledge Base software supports multiple languages. You can publish your knowledge base articles in many languages according to your targeted audiences.ProProfs Knowledge Base screenshot: ProProfs Knowledge Base Software offers variety of KB templates. You can easily use your favorite template and get started.ProProfs Knowledge Base screenshot: ProProfs Knowledge Base offers a smooth Google-like search experience. Powerful search mechanism  provides autocomplete suggestions as users start typing in the search barProProfs Knowledge Base screenshot: You can easily upload your article in google doc, pdf or word document with the help of ProProfs knowledge base software.How to Create a Stunning Knowledge Base in 5 Minutes

ProProfs Knowledge Base reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.5
  4.6
  4.6
Jacqueline Raynott

Best tool for customer support

Reviewed 2016-05-23
Review Source: GetApp

I was receiving a lot of complaints regarding my call support as customers had to wait on IVR for long time. So, I wanted to set up a help site for my customers and I came across ProProfs Knowledgebase. It was so simple to set up the site and I was able to use videos & images to visualize the help articles. ProProfs rules!

Pros
I think it is a great tool for reducing expenses as customers can access helpsites and resolve their issues themselves without any hassles. Also, helpsites can be easily accessed from anywhere & anytime.

Cons
It served me all the purposes, so for me, there was nothing that I disliked about this product.

Response from ProProfs


Thank you for sharing your review.

Rating breakdown

Value for money
Ease of use
Customer support

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Anonymous

Very Flexible Knowledgebase Software for Managing Multiple Sites

Used daily for 2+ years
Reviewed 2020-01-09
Review Source: Capterra

Pros
Ability to manage multiple knowledgebase sites in one portal. Easy to use. Update content in real time. Ability to scale easily. Integrates with Salesforce support tickets; White label; Custom domain; Version control; Single sign-on authentication; Single sourcing (content snippets); Integrates with Google Translate

Cons
Workflow approvals could use improvement. Tooltips, lightboxes & pop-ups require involvement from our development team.

Response from ProProfs


Thanks for sharing your views on ProProfs knowledge base.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Swati Mehra

Perfect for creating our product manual

Used weekly for less than 6 months
Reviewed 2020-09-21
Review Source: Capterra

Our primary goal was to create a product knowledge base that our customers could use to get acquainted with our software and research questions on their own. Our support team is also able to reference our knowledge base when responding to common customer inquiries.

Pros
ProProfs Knowledge Base's features are simple yet powerful. Our team got familiar with the tool in no time. It doesn’t require any coding knowledge and different teams were able to participate in building the product manual.

Cons
ProProfs Knowledge Base has all the features we are looking for. So far our experience with the software has been quite good and we are happy with its performance.

Response from ProProfs


Thanks for sharing your views on ProProfs Knowledge Base.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Giora Stuchiner

Decent, but did not live up to the expectations

Reviewed 2016-04-14
Review Source: Capterra

We chose ProProfs with the intention of creating a great KB site that will make the process of creating wiki's easy and fast. At first it seemed to be just that - simple to get around, easy to edit, however I have been experiencing a lot of formatting issues especially when using images that are becoming a time consuming hassle. We have also been experiencing a lot of issues in integrating with Desk.com and customer support takes a long time to resolve. Overall the software provides what we need for our organization, however the execution is not great and requires a lot of improvement.

Response from ProProfs


Thank you for sharing your review.

Rating breakdown

Ease of use
Customer support

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Tadeáš Adamjak

Creating FAQs is Effortless With This Tool

Used monthly for 6-12 months
Reviewed 2020-08-06
Review Source: Capterra

We are trying to make customer support as efficient as we can, and creating FAQs is the first step in that direction. The software helped us build a dedicated FAQ section on our website that's not only highly searchable but also helps visitors navigate smoothly across questions

Pros
We could create a comprehensive FAQ section on our website with the help of this tool. Besides the fact that the tool is super simple to use, there are various features such as online editor, customization options, content snippets, tooltips, and popups, that turned out to be immensely helpful while creating FAQs

Cons
I think the tool covers more or less all the features that ideal knowledge base software should have

Response from ProProfs


Thanks for sharing your feedback, We are glad you liked our product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ProProfs Knowledge Base pricing

Starting from
$29.97/month
Pricing options
One time license
Free
Subscription
Free trial
Open source
View Pricing Plans

Try Any Plan Free For 15 Days-

1. FREE Plan($0): Forever Free for Small public Knowledge bases.
2. PROFESSIONAL ($29): Best for companies who only need a public knowledge base.
3. TEAM ($79): Best for small teams/groups that require public & private knowledge bases.
4. BUSINESS ($129)*most Popular: Best for mid-sized groups with multiple teams that need site help (tool tips, forms, chat, ticketing, etc.).
5. ENTERPRISE ($299): Best for large groups needing complete knowledge management solution.

*All Pricing are per month (annually) for more details visit: https://www.proprofs.com/knowledgebase/signup/business/

ProProfs Knowledge Base features

API (336 other apps)
Access Control (244 other apps)
Activity Dashboard (208 other apps)
Activity Tracking (148 other apps)
Automatic Notifications (192 other apps)
Chat (168 other apps)
Collaboration Tools (372 other apps)
Collaborative Workspace (240 other apps)
Commenting (209 other apps)
Customizable Branding (180 other apps)
Document Management (225 other apps)
Document Storage (241 other apps)
Drag & Drop Interface (185 other apps)
File Management (157 other apps)
Permission Management (208 other apps)
Projections (152 other apps)
Reporting & Statistics (156 other apps)
Search Functionality (283 other apps)
Third Party Integration (254 other apps)
Workflow Management (158 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for ProProfs Knowledge Base

Key features of ProProfs Knowledge Base

  • Access knowledgebase from any mobile device
  • Add web forms to any ProProfs page
  • Avail dedicated phone support
  • Brand with company logo & colors
  • Create a high-searchable online FAQ
  • Create a private knowledgebase
  • Create custom online support forms
  • Create knowledgebase in 90+ languages
  • Embed knowledgebase on your website or blog
  • Get 24/7 email & chat support
  • Get access control & privacy settings
  • Get detailed reports & analytics
  • Manage employees under users & groups
  • Power discussions and drive engagement
  • Seamlessly export & import files
  • Set-up administrator accounts
  • Share knowledgebase via email or link
  • Upload videos, docs, PDFs & more
View All Features

Benefits

Reduce Customer Tickets - Significantly reduce complaints by creating a self-service online knowledge base. Customers can get relevant answers instantly which eliminates the need to raise tickets.

24*7 Access - Give customers the power to access online help sites, documents, user guides and more, anytime, anywhere and using any device, with ProProfs Knowledge Base software.

Track User Activity - Monitor what your customers are searching for, which page is the most visited and other details, by integrating the tool with Google Analytics. The software comes with over 100 settings and integrations. Integrate with the tool that meets your requirements.

Keep it Engaging and Attractive - Embed videos, images and articles in the knowledge base to provide wholesome experience to your customers. Design it beautifully using different fonts and themes that sync well with your website.

Collaborate - Create internal knowledge base where your employees spread across geographies can find and share information. Take control of who views what by granting or revoking access.