Vitrium Systems Reviews

Pros
The responsiveness of the Vitrium team has been great, and we have really appreciated their flexibility with our requests as we are all trying to figure out how to best implement their powerful DRM capabilities. Having everything trackable and protected has completely removed awkward NDA conversations about IP that we are still developing.

Cons
I guess because it is so applicable to so many ways of doing things, just trying to make sure we are integrating it properly and in conjunction with other aspects of our website development. That's not so much a reflection of Vitrium, though. They've been quite helpful in talking through applications with us.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Vitrium allows us to create a quick username and password for each customer, which speeds up our delivery process, compared to our previous system. The online web viewer is an easy way for customers to view the report. It also enables viewing on tablet computers.

Cons
The user interface does not display the number of devices on which users have accessed a document. That must be done manually by sorting and filtering a spreadsheet for each user and each document. A quick counter on the UI would be ideal, and should be simple to add.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Multitude of options for users. Manually creating IDs and keys is useful in some cases, integrating with out customer database so users automatically get access to appropriate documents is useful in most others. Downloadable protected PDFs or webviewer based documents used entirely in the browser satisfies almost every customer.

Cons
The very rare instance where a system update brings down the system for half an hour to an hour always somehow coincides with when my crankiest customer just happened to try accessing their documents.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Actually for me it is very easy to use, I almost do not realize that I am using software, so I called this review "a natural use" since for me its use is already natural.

Cons
For now the experience has been excellent

Rating breakdown

Likelihood to recommend: 10/10

Pros
It is easy to use and does the job it needs to do.

Cons
I would like to see more features such as a secure way to put digital files on a thumb-drive or flash card. Also, I would suggest the following for files viewed online to make it function more inline with how adobe acrobat functions. - Add a toolbar button to show one page at a time and allow users to use PgUp/PgDown to flip (no scrolling) to the previous/next page. And make this compatible with a remote. - Add a toolbar button for true full screen mode where even the annotation tools are hidden from view.

Rating breakdown

Likelihood to recommend: 7/10

Pros
We use Vitrium mainly as a client PDF document security solution. It is cost effective, easy to use, with cogent and timely customer support that feels more like a part of your team rather than just another outsourced service run by low level customer service reps. When you need help. You get it directly from people who know the product and that save time, anxiety, and money.

Cons
With what it already does so efficiently with documents, would love for Vitrium to develop a multimedia DRM solution that covers audio and video so we wouldn't need to look for a DRM solution with a different company to cover those areas.

Rating breakdown

Pros
The ability to manage access to our documents in a very specific way. The DRM for PDFs is very granular. No plugins or proprietary software are required. The web viewer is brilliant and brings our documents to any device while still maintaining control.

Cons
It is possible to defeat the DRM for PDFs, although this is not trivial or quick. It suits our product perfectly, because it does not contain sensitive information, but instead hundreds of pages of proprietary images. Removing the DRM from all these pages is unfeasible. However, if you are protecting short, sensitive documents, you are better off using the web viewer, whose DRM can't be defeated.

Rating breakdown

Pros
I like that this is a very easy method for our customers to use, unlike other methods I have employed in the past I never have customers coming back to me with issues or complaints.

Cons
I don't like that we have to be the one to set the password for the client, each client should be able to change the password on their first login when we create an account. Also we should be able to revoke access to a document once sent to one user without revoking all users rights. Lastly, I would like permissions to be more granular. It would be nice to be able to give customers the ability to print without giving them the ability to edit the document.

Rating breakdown

Likelihood to recommend: 7/10

Pros
The Vitrium platform allowed our company to customize our own internal process.

Cons
We had a few issues with the platform when downloading PDFs. The platform easily lets users few documents on the web viewer but we have a lot of users that want to download the documents onto their desktops which wasn't always a seamless process.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The support team is extremely helpful and patient in working to resolve the issues that may emerge from protecting, distributing and opening documents.

Cons
My experience has been that it takes a lot of troubleshooting to get the document settings right. Users often have difficulty operating the software.

Rating breakdown

Pros
Reliable software. Very acceptable uptime. Software patches delivered on weekends with minimal interruptions to our clients.

Cons
Slow loading, and downloading times for PDF documents. Implementation took a little longer that we like, however it was still reasonable considering the complex systems we had to integrate with.

Rating breakdown

Likelihood to recommend: 9/10

Pros
We appreciate the ease of use and the effectiveness in the protection afforded our documents in using Vitrium Security.

Cons
The sole area in which we would like to see improvement is in an easier method for users to select their own user name and password options for viewing documents.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Provides controllable/flexible security for our documents. Intellectual property protection for our materials.

Cons
Offline viewing doesn't work on Apple ios . Biggest complainte we get because many people use iPad or iPhone to review documents.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Very well thought out product, protecting your content in commerce. Easy to integrate, 100% API enabled.

Cons
Bulk Encryption of content is time consuming process.

Rating breakdown

Likelihood to recommend: 10/10

Pros
What i like about vitrium is the easy to use function of it, there isn't too many issues so a smooth operating software is nice.

Cons
the only cons are the troubleshooting instructions can sometimes seem a little confusing to understand

Rating breakdown

Likelihood to recommend: 8/10

Pros
Lots of flexibility for users to access pdfs(our primary use) setting expiry and resetting access. Able to limit access b device IP so people can’t just share your hard work.

Cons
Have had some glitches over the years. Weren’t able to reset access properly for a while. But the platforms rm seems quite it bit more stable recently.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Easy to track access, user friendly. Like the reports. Really professional and fast customer service.

Cons
Unfortunately, it has been really slow recently. It happens with small and large documents. Not being able to see user's passwords.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Good API and meets most of our requirements. For a small document it performs well. Other than one major case, it has been consistent in reliability.

Cons
We had do deal with a major bug that hurt our system for over a month before the fix was found. We still can use the product in all of our system because it is too slow.

Rating breakdown

Likelihood to recommend: 9/10

Pros
It was easy to use once I had the training required

Cons
It was difficult to implement for the team

Rating breakdown

Likelihood to recommend: 6/10

Pros
Reports, Different Security Policies, Watermark functionality and many more...

Cons
Would be great to get a UI functionality that supports our one of the business model for (IP Authen.) user reports - Currently it is achievable via API

Rating breakdown

Likelihood to recommend: 7/10

Pros
Easy to use. I can share our reports easily.

Cons
Slow process. The response time of the steps can take longer than expected.

Rating breakdown

Likelihood to recommend: 6/10

Pros
I like the fact that there is an admin portal that allows easy administration and management of documents

Cons
DRM control setting that appears everywhere and I am not sure which is the valid one?

Rating breakdown

Likelihood to recommend: 9/10

Pros
Prior to using Vitrium we were unable to share PDF's of documents and be confident that the documents were not being shared without our permission.

Cons
One issue with the software is that sometimes users have troubles due to Adobe settings. Better error messaging would be helpful.

Rating breakdown

Pros
I think the data analytics are very helpful in identifying usability. Determining who is accessing documentation has been helpful to the organization.

Cons
No folders and categorizing documents is not a function. When the portal is open it's just a dump of all documents, it's not functional or easy to use in this manor.

Rating breakdown

Likelihood to recommend: 8/10

Pros
I'd say there are a ton of capabilities in the Vitrium system and the reporting capabilities are nice

Cons
Vitrium was a bit bit hard to configure on Day 1. I also felt the training provided could have been a bit better.

Rating breakdown

Likelihood to recommend: 7/10