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Top Rated Instant Messaging & Chat Software with Surveys & Feedback in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Surveys and feedback in chat software facilitate real-time data collection, improve service quality, and help understand user experiences. They streamline gathering opinions, enhancing decision-making, and refining future interactions and features. Our reviewers in instant messaging & chat software rated this feature as important.

3 Best Instant Messaging & Chat Software with Surveys & Feedback

  • Webex Suite - Highest rated for surveys & feedback
  • Slack
  • Microsoft Teams

See other top Instant Messaging & Chat products with surveys & feedback

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the instant messaging & chat software category. They also needed to have sufficient reviews about surveys & feedback, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for surveys & feedback based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Webex Suite logo
4.4
(7.3K)
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User insights about the surveys & feedback feature

Reviewers appreciate Webex Suite's integral surveys and feedback capabilities, which help improve service and product development. Users report that feedback can be provided during and after meetings through tools like Q&A, surveys, and SLIDO games. They find it valuable for understanding areas of improvement from various stakeholders. Some users mention that while they do not use the feature frequently, it is helpful when they do. Integration with tools like MIRO is also noted.
“Webex Meeting and Webex Events have tools to collect feedback from users during the meeting: (Q&A), surveys, SLIDO games; and at the end of the meeting with post-event surveys. In addition, it is possible to integrate hundreds of other tools such as MIRO”
Verified reviewer profile picture

Felipe R.

AM Sales

“It gives the host the ability to get feedback on the meetings or webinars to help for the future structure of them. ”
DP

Deasia P.

Claims Specialist

Instant Messaging & Chat key features coverage

Webex Suite offers 6 out of the 6 key features for Instant Messaging & Chat software identified by reviewers:

Real-Time Chat4.5
Real-Time Notifications4.6
Mobile Access4.4
Document Storage4.6
Two-Way Audio & Video4.5
Screen Sharing4.5

Pros and cons based on 7,397 verified reviews

54% of users rated Webex Suite 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 7,397 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Cons:

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Slack logo
4.7
(24K)
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User insights about the surveys & feedback feature

Reviewers indicate that Slack's surveys and feedback capabilities are simple, efficient, and well-organized. Users report that gathering feedback is easy and can be done through quick polls and comment sections with various filters. However, many users mention that they do not use this feature frequently or are unaware of its existence. Some reviewers feel that third-party apps are often needed for more comprehensive survey and feedback functionalities within Slack.
“Easy to setup surveys and polls. Also, you can ask for feedback by enabling the feature.”
Verified reviewer profile picture

Ankush B.

Manager

“Allows for user information gathering via quick polls”
Verified reviewer profile picture

Andrew K.

Chief Operating Officer

Instant Messaging & Chat key features coverage

Slack offers 5 out of the 6 key features for Instant Messaging & Chat software identified by reviewers:

Real-Time Chat4.8
Real-Time Notifications4.7
Mobile Access4.7
Document Storage
Two-Way Audio & Video4.4
Screen Sharing4.4

Pros and cons based on 24,059 verified reviews

72% of users rated Slack 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 24,059 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

Cons:

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details

Pricing

Starting price:$8.75 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Microsoft Teams logo
4.5
(10.9K)
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User insights about the surveys & feedback feature

Reviewers appreciate Microsoft Teams' surveys and feedback capabilities for their convenience and ease of use. Users report that creating surveys within the app simplifies data collection during meetings and webinars. They find it helpful for gathering feedback to improve the software and tailor services. Some users mention that they do not use the feature often, while others value the integration with external services like GitHub and Hootsuite. Feedback is seen as important for software enhancement and user experience.
“I think this is a very very important aspect of the program because we value all of the surveys that we receive with the feedback so that we can continue to tailor our services to each and every person that we serve”
AB

April B.

Operations director

“I like this feature a lot. Before we have to go to other apps or do it manually to pull up a survey, now we can easily create surveys on the app itself which makes our jobs more easier.”
SA

Sean A.

Graphic Designer

Instant Messaging & Chat key features coverage

Microsoft Teams offers 6 out of the 6 key features for Instant Messaging & Chat software identified by reviewers:

Real-Time Chat4.7
Real-Time Notifications4.6
Mobile Access4.4
Document Storage4.2
Two-Way Audio & Video4.5
Screen Sharing4.5

Pros and cons based on 10,953 verified reviews

58% of users rated Microsoft Teams 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 10,953 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Remote work facilitation

Effective colleague communication

Enhanced team collaboration

Unified communication platform

Seamless office integration

Cons:

Resource-intensive performance

Inconsistent notifications

Inefficient search functionality

Complex file management

Call management limitations

See pros and cons details

Pricing

Starting price:$4 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Instant Messaging & Chat Software with Surveys & Feedback in 2026

Bluepulse logo

Bluepulse

Social feedback software

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Blue is a software that fully automates your surveys, 360 degree feedback reviews, course evaluations and other key institutional feedback initiatives.

Read more about Bluepulse

Users also considered
Webex Suite logo

Webex Suite

One app for everything. And everyone.

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Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Zoho Connect logo

Zoho Connect

Enterprise private social network

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Connect in real-time with colleagues with Zoho Connect's private messaging, one-to-one chat, and group chatrooms

Read more about Zoho Connect

Users also considered
Jamespot logo

Jamespot

(0)

Révélez le potentiel collectif de votre organisation

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Libérez le potentiel collectif de votre organisation en impliquant vos équipes dans la solution collaborative la plus flexible et personnalisable du marché.

Read more about Jamespot

Users also considered
Nootiz logo

Nootiz

Collaboration and feedback management software

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nootiz is a visual feedback management software that helps agencies, web designers, copywriters, and web developers share ideas and comments across web projects. Supervisors can attach files in comments, add or archive notes, and receive daily summaries about employee interactions via email.

Read more about Nootiz

Users also considered
OurPeople logo

OurPeople

The best employee communications App available!

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OurPeople is an innovative mobile solution designed to be engaging, increase performance, and save managers time. OurPeople's platform offers exclusive delivery methods that are targeted using Smart Tags to ensure your team no longer suffers from information overload like email or group chat apps.

Read more about OurPeople

Users also considered
Productboard logo

Productboard

Customer-driven product management system

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Productboard is a customer-driven product management system that empowers teams to get the right products to market, faster.

Read more about Productboard

Users also considered
Bitrix24 logo

Bitrix24

All in one business management workspace

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Find your colleagues quickly in address book. See if they are available, busy or absent with the help of online indicator. Use group chat. View chat history.

Read more about Bitrix24

Users also considered
Staffbase logo

Staffbase

The first AI-native employee experience platform

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Staffbase is the first AI-native Employee Experience Platform that connects Comms, HR, and IT to deliver trusted, personalized experiences for every employee, on every channel.

Read more about Staffbase

Users also considered
Google Workspace logo

Google Workspace

Collaboration application suite for teams

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Google Workspace is a suite of applications from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data from all devices.

Read more about Google Workspace

Users also considered
Miro logo

Miro

Miro is a visual workspace for innovation

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Miro is #1 collaborative whiteboard platform, trusted by over 13M users worldwide. Easily collaborate, ideate and centralize communication. Get feedback, reviews, and approvals with multiple communication options using video, chat, commenting and many other collaborative features and integrations!

Read more about Miro

Users also considered
monday.com logo

monday.com

Project management software

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monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work. Teams shape workflows and projects, code-free, with a platform that adapts to shifting needs, liberates teams from manual grunt work, and connects teams in a collaborative work space.

Read more about monday.com

Users also considered
Jive logo

Jive

Interactive intranet and collaboration hub for business.

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Jive's Interactive Intranet unites your people, information and content in a single hub for getting work done. It's a secure out-of-the-box solution for company communications, collaboration, knowledge-sharing, with an engaging user experience that drives adoption and productivity.

Read more about Jive

Users also considered
Weave logo

Weave

Customer communication and appointment scheduling solution

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Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
ScreenConnect logo

ScreenConnect

Remote meeting platform for resolving customers' queries

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ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

Read more about ScreenConnect

Users also considered
Connecteam logo

Connecteam

Enhance employee management with the only all-in-one app

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Connecteam is the collaboration, engagement and communication app that moves work forward and keeps your team connected in the tap of a button.

Read more about Connecteam

Users also considered
Axero logo

Axero

Intranet software and collaboration solutions.

learn more
Axero provides easy-to-use instant messaging and chat software that boosts productivity, unifies your people, and helps your company thrive. Increase productivity. Unite employees. Improve culture.

Read more about Axero

Users also considered
Speakap logo

Speakap

Stay on the pulse of your organization. From anywhere.

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Speakap is an enterprise social network and communication platform which enables organizations of all sizes to improve engagement with non-desk and customer-facing employees to share new knowledge, ideas, internal achievements, and more

Read more about Speakap

Users also considered
SAP Ruum logo

SAP Ruum

AI-driven project management and collaboration tool by SAP

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SAP Ruum is a collaborative, AI-driven project management solution for teams which provides project management, task tracking, and progress reporting. The platform is designed for sales, marketing, HR, supply chain, analytics, and professional services teams, and integrates with the SAP C/4HANA suite.

Read more about SAP Ruum

Users also considered
Asana logo

Asana

Project tracking and workflow management platform

learn more
Asana is a chat and collaboration tool where you can connect all your work in one place and bring teams together, anywhere. From lists to boards, to calendars and gantt charts, organize work your way. Join millions of teams across 190 countries who use Asana to get more done.

Read more about Asana

Users also considered
eHabilis logo

eHabilis

Cloud-based knowledge and talent management software

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eHabilis is a knowledge and talent management software that allows you to develop a global teleworking system, integrating videoconferencing to organize online seminars, etc.
It's specially designed to make training processes, talent development and collaboration in organizations more effective.

Read more about eHabilis

Users also considered
Travitor logo

Travitor

Employee Training Software & LMS Platform

learn more
Travitor is an LMS for employee training, onboarding, and compliance management. The platform includes courses in Harassment Prevention, OSHA Safety, Cybersecurity, HIPAA, plus professional development topics like Sales, Customer Service, Project Management, and Leadership.

Read more about Travitor

Users also considered
Front logo

Front

AI-enabled customer service platform for collaboration

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Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.

Read more about Front

Users also considered
Stack Team App logo

Stack Team App

Create a free app to efficiently manage your organisation.

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Create a free app to efficiently manage your organisation.
Instant communication, automated scheduling and online payments through your own custom app & website

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Ravetree logo

Ravetree

Award-winning work management solution

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Ravetree is an all-in-one work management solution for project-driven organizations and teams with tools for managing projects, time, resources, and clients

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Key features for Instant Messaging & Chat software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Real-Time Chat: Reviewers appreciate instant communication, the ability to create group chats, share media, and the indication of someone typing, enhancing collaboration. 93% of reviewers rated this feature as important or highly important.
  • Real-Time Notifications: Users value the customization, instant alerts for messages and activities, and the ability to stay informed and responsive across devices. 91% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers highlight the convenience of accessing messages, meetings, files, and collaborating on-the-go, maintaining productivity outside the office. 91% of reviewers rated this feature as important or highly important.
  • Document Storage: Users find storing, sharing, and accessing files from anywhere beneficial, with integration options and secure cloud storage enhancing collaboration. 90% of reviewers rated this feature as important or highly important.
  • Two-Way Audio & Video: Reviewers note the clear audio and video quality, essential for meetings and collaborations, enabling real-time communication and strong connections. 88% of reviewers rated this feature as important or highly important.
  • Screen Sharing: Users appreciate the ability to share presentations, documents, and collaborate in real-time, making meetings more engaging and efficient. 86% of reviewers rated this feature as important or highly important.