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Top Rated Knowledge Management Software with Customizable Fields in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Customizable fields allow users to tailor data collection and organization to specific project needs. This flexibility enhances data management, reporting, and analysis capabilities, improving overall efficiency and customization within the system. Our reviewers in knowledge management software rated this feature as highly important.

4 Best Knowledge Management Software with Customizable Fields

  • Freshdesk
  • Wix
  • monday.com - Highest rated for customizable fields
  • Notion

See other top Knowledge Management products with customizable fields

How we picked the 4 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the knowledge management software category. They also needed to have sufficient reviews about customizable fields, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for customizable fields based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 4 best products

Freshdesk logo
4.5
(3.4K)
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User insights about the customizable fields feature

Users find Freshdesk's customizable fields to be highly beneficial for tailoring the platform to their specific business needs. They report that it is simple to add custom fields to ticket requests and that these fields can be easily accessed through the search function. Reviewers appreciate the flexibility to create fields for different departments and the ability to customize forms for both contacts and companies. However, some users would like more configuration and filtering options.
“It's simple to add custom fields to specific ticket requests. Also, the new fields can be accessed by the search function. ”
Verified reviewer profile picture

Jose J.

CTO

“We have multiple teams within IT that use Freshdesk, it's super easy to create fields for each department”
JP

Josh P.

Tech Support Engineer

Knowledge Management key features coverage

Freshdesk offers 5 out of the 6 key features for Knowledge Management software identified by reviewers:

Knowledge Base Management4.3
Content Management4.5
Document Management
Text Editing4.2
Access Controls/Permissions4.4
Full Text Search4.2

Pros and cons based on 3,407 verified reviews

59% of users rated Freshdesk 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 3,407 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Cons:

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details

Pricing

Starting price:$19 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Wix logo
4.4
(10.5K)
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User insights about the customizable fields feature

Users appreciate Wix's customizable fields for the flexibility they offer in tailoring websites to specific needs. They report that it is easy to add and modify elements such as contact forms, input fields, and dropdown menus. Reviewers find the customization options intuitive and helpful for creating unique website designs. However, some users feel that the customization process can be clunky and not always intuitive, and they would like more templates and interfaces to choose from.
“Although Wix is quite customizable, sometimes I find necessary to "trick" the builder to do somethings I want to do, and other times what I want can't simply be done so I have to redesign the section. But I don't expect it to be 100% customizable and compared with other builders is one of the best in this area.”
Verified reviewer profile picture

Vanessa M.

Owner

“I like the customizable fields in Wix because they allow me to tailor my website to my specific needs. With customizable fields, I I have the flexibility to add and modify different elements on my website, such as contact forms, input fields, dropdown menus, and many more.”
TL

Tyson L.

Miali San Electricians

Knowledge Management key features coverage

Wix offers 6 out of the 6 key features for Knowledge Management software identified by reviewers:

Knowledge Base Management4.4
Content Management4.5
Document Management4.3
Text Editing4.5
Access Controls/Permissions4.6
Full Text Search4.3

Pros and cons based on 10,596 verified reviews

57% of users rated Wix 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 10,596 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Professional website creation

Intuitive drag-and-drop interface

Extensive template library

Comprehensive beginner tutorials

Versatile blog creation tools

Cons:

Slow website performance

Confusing and costly plans

Limited SEO capabilities

Inconsistent mobile compatibility

Complicated domain management

See pros and cons details

Pricing

Starting price:$17 flat rate/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

monday.com logo
4.6
(5.7K)
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User insights about the customizable fields feature

Reviewers appreciate monday.com's customizable fields for their flexibility and versatility. They report that the ability to add various column types, such as calculations and dependencies, is particularly valuable. Users find it easy to customize fields to fit specific project needs, which enhances team collaboration and productivity. They also mention that the customization options help tailor the platform to different departments and tasks. However, some users feel that the customization process can be complex and could benefit from further development.
“Having the ability to customize fields really makes monday a versatile platform. I think with this feature alone anyone could find a way to use the platform to streamline aspects of their day and make their work life more efficient.”
RS

Robert S.

Digital Content Coordinator

“You can add columns from a wide variety of options and certain kinds of columns have properties that allow you to do special things (calculations, dependencies, linking between "boards" to save data entry effort, etc.)”
GD

Galen D.

COO

Knowledge Management key features coverage

monday.com offers 6 out of the 6 key features for Knowledge Management software identified by reviewers:

Knowledge Base Management4.8
Content Management4.4
Document Management4.4
Text Editing4.0
Access Controls/Permissions4.4
Full Text Search3.5

Pros and cons based on 5,720 verified reviews

65% of users rated monday.com 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 5,720 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Boosts team productivity

Effective progress tracking

Enhanced organization capabilities

Visual task management

Highly customizable platform

Cons:

High costs for small teams

Overwhelming email notifications

Occasional performance issues

Limited mobile functionality

See pros and cons details

Pricing

Starting price:$9 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Notion logo
4.7
(2.7K)
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User insights about the customizable fields feature

Reviewers highlight Notion's customizable fields as a key strength, allowing for extensive personalization of data management and workflows. They appreciate the ability to edit and customize fields with ease, catering to specific project needs. Users value the flexibility to create templates and databases, making Notion a highly adaptable workspace. However, some users feel that customizable fields can be complex and not always intuitive, and a few mention that they do not express ideas clearly.
“Customizable fields are very flexible and allow me to create tailored properties for tasks and databases that suit specific project needs, making it truly personalized.”
MP

Matteo P.

Graphic Designer

“The customizable fields feature allows for personalized data management, catering to specific project needs and preferences.”
Verified reviewer profile picture

Weronika K.

ceo

Knowledge Management key features coverage

Notion offers 6 out of the 6 key features for Knowledge Management software identified by reviewers:

Knowledge Base Management4.7
Content Management4.6
Document Management4.5
Text Editing4.4
Access Controls/Permissions4.3
Full Text Search4.4

Pros and cons based on 2,702 verified reviews

76% of users rated Notion 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 2,702 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Versatile productivity features

Effective team collaboration

Comprehensive project management

Efficient project tracking

Flexible organizational tools

Cons:

Limited offline functionality

Occasional performance issues

Inefficient search functionality

Complex user experience

Cluttered navigation interface

See pros and cons details

Pricing

Starting price:$12 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Knowledge Management Software with Customizable Fields in 2026

Wix logo

Website builder & business management platform

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Wix is a website-building and business management platform that helps users create any type of website and expand the brand's online presence. Wix offers its users different ways to build sites; for those less tech-savvy, the Wix Editor is the way to go. It boasts a choice of various pre-designed templates that can be personalized with a drag-and-drop editor and various other AI capabilities, such as an automated text generator.

Read more about Wix

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Connecteam logo
Category Leaders

Enhance employee management with the only all-in-one app

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Restrict outsiders from viewing company-sensitive information with a secure app that handles all file types and keeps them in-house.

Read more about Connecteam

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monday.com logo

Project management software

learn more
Create a dynamic informational database your whole team can contribute to while they work with flexible knowledge management software so important material never gets lost when people move between teams or roles. Then easily find what you need with custom statuses, hashtags, and filters.

Read more about monday.com

Users also considered
Notion logo

Project and task management tool

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Notion is a project and workflow management solution that helps businesses streamline operations related to goal setting, status tracking, lead management, and more on a centralized platform. It enables users to utilize the drag-and-drop interface to organize, rearrange, and develop ideas or plans.

Read more about Notion

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

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Freshdesk helps businesses effectively document solutions using an easy-to-build and completely customizable knowledge base.

Read more about Freshdesk

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

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Zendesk offers a smart knowledge base for self-service that integrates seamlessly into its help desk software. It can be used internally by agents for quick resolutions, and externally by customers. Companies that use Zendesk's knowledge base software can reduce support costs by 50%.

Read more about Zendesk Suite

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

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LiveAgent is the ultimate help desk and company knowledge management solution. It helps businesses create external and internal knowledge bases and offers many other must-have features. LiveAgent is a leader in delivering customer satisfaction.
Start with a 30-day free trial, no credit card required

Read more about LiveAgent

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

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With Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's for faster answers and fewer tickets. This saves your team work on responding to simple questions, and leaves more time to help customers with tricky problems.

Read more about Zoho Desk

Users also considered
Guru logo
Category Leaders

Connect all company knowledge. Access it everywhere. Build t

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AI knowledge platform that connects your company’s data, delivers verified answers, and keeps knowledge accurate automatically.

Read more about Guru

Users also considered
Aha! logo

Platform for strategic product roadmapping

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Aha! Knowledge is the product information hub. Create internal wikis and knowledge bases to share content. Draft docs fast with AI and 100+ templates. Plus, include diagrams with built-in whiteboards. Use Aha! Knowledge with Aha! Roadmaps to document product information alongside strategic plans.

Read more about Aha!

Users also considered
Trainual logo
Category Leaders

Onboarding and training software

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Trainual is an all-in-one employee training platform that centralizes documentation, onboarding, and knowledge management for businesses. The system enables organizations to capture processes, create SOPs, and build comprehensive training programs while tracking completion and ensuring compliance through e-signatures. Trainual integrates with various work applications and serves companies across multiple industries including healthcare, real estate, and business services.

Read more about Trainual

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

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TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

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Use Salesforce Service Cloud to create a cloud-based knowledge base for both agents & customers. Update & maintain articles based on industry best practices.

Read more about Salesforce Service Cloud

Users also considered
JIRA Service Management logo

IT service platform for unified support

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JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Read more about JIRA Service Management

Users also considered
Freshservice logo

A complete IT service management (ITSM) tool for business

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Freshservice helps you build a powerful knowledge base with the most frequently asked questions that plague your service desk. And all this in minutes!

Read more about Freshservice

Users also considered
Flowlu logo
Category Leaders

Work automation and team collaboration in one platform.

learn more
Flowlu’s knowledge management system helps you create, store, and organize essential business information in one place. Streamline team collaboration, maintain internal documentation, and provide easy access to FAQs, guidelines, and best practices to boost productivity and knowledge sharing.

Read more about Flowlu

Users also considered
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

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SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

Read more about SolarWinds Service Desk

Users also considered
SysAid logo
Category Leaders

AI-enabled ITSM platform for businesses of all sizes

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SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management.

Read more about SysAid

Users also considered
Bitrix24 logo

All in one business management workspace

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Bitrix24 is a leading FREE social knowledge management and collaboration platform used by over 12 million companies worldwide. Available in cloud and on-premise with open source code access. Share and discuss ideas, manage knowledge, manage projects and do more with Bitrix24!

Read more about Bitrix24

Users also considered
IT Glue logo
Category Leaders

Track, find and know everything in under 30 seconds.

learn more
IT Glue is an intelligent Knowledge Management solution designed to help IT teams automate, consolidate and integrate all their critical IT information. Everything you need at your fingertips, with a single source of truth for SOPs, licenses, how-to guides, assets, passwords, vendors and more.

Read more about IT Glue

Users also considered
Jolt logo

Comprehensive digital food safety & operations software

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Jolt helps you master storage, distribution, & access to proprietary information. Instantly distribute information to your entire team, specific roles, or just one individual with the click of a button from anywhere. Lower training times & reduce distribution costs & employee churn.

Read more about Jolt

Users also considered
Document360 logo
Category Leaders

AI-powered knowledge base and documentation software

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Document360 is an AI-driven knowledge management platform that empowers teams to create, organize, and share content effortlessly. With intelligent search, automated content suggestions, and analytics, it streamlines knowledge sharing and ensures easy access to critical information.

Read more about Document360

Users also considered
KnowledgeOwl logo
Category Leaders

Knowledge base and documentation software

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AI-forward knowledge base software built with customer-first development principles. Intelligent search, automated workflows, and flexible repositories that scale with growth and centralize organizational knowledge.

Read more about KnowledgeOwl

Users also considered
HelpCrunch logo

Customer Communication tool for support, marketing & sales

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HelpCrunch's Knowledge base software is a top-rated solution for knowledge management and self-service customer support.
Other Features:
- Live Chat
- Auto Messages
- Email Marketing
- Help Desk
- Popups
- Mobile apps
- Chat Bot (coming soon).

Try HelpCrunch for free for 14 days!

Read more about HelpCrunch

Users also considered
livepro logo

Knowledge management system

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livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets.

Read more about livepro

Users also considered

Key features for Knowledge Management software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Knowledge Base Management: Reviewers appreciate the ability to create, organize, and customize knowledge articles, ensuring easy access and collaborative updating across the organization. 94% of reviewers rated this feature as important or highly important.
  • Content Management: Users value tools for organizing, editing, and storing content, enabling efficient collaboration and maintaining up-to-date information. 92% of reviewers rated this feature as important or highly important.
  • Document Management: Reviewers highlight the ease of storing, sharing, and finding documents, with version control and permissions enhancing collaboration and security. 90% of reviewers rated this feature as important or highly important.
  • Text Editing: Users find text editing intuitive and versatile, with options for formatting, embedding media, and real-time collaborative editing. 86% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Reviewers emphasize the importance of granular access controls, allowing specific permissions to ensure security and proper information distribution. 86% of reviewers rated this feature as important or highly important.
  • Full Text Search: Users appreciate the robust search functionality, enabling quick retrieval of specific information across large volumes of data. 86% of reviewers rated this feature as important or highly important.