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Top Rated Knowledge Management Software with Customizable Templates in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Customizable templates save time, ensure consistency, and allow teams to tailor documentation to specific needs. They help maintain clarity, reduce errors, and facilitate quick understanding and use of knowledge across the organization. Our reviewers in knowledge management software rated this feature as highly important.

3 Best Knowledge Management Software with Customizable Templates

  • Microsoft SharePoint
  • Wix - Highest rated for customizable templates
  • Notion

See other top Knowledge Management products with customizable templates

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the knowledge management software category. They also needed to have sufficient reviews about customizable templates, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for customizable templates based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Microsoft SharePoint logo
4.4
(5.4K)
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User insights about the customizable templates feature

Reviewers appreciate the customizable templates in Microsoft SharePoint for their ability to streamline repetitive tasks and create consistent project documentation. They find the templates useful for saving time and maintaining a standardized approach across different teams. Users highlight the flexibility to customize templates to meet specific project needs, although some mention limitations in the extent of customization available. They also note that while the templates are helpful, more options and improved customization features would enhance the user experience. Overall, users value the organizational benefits and efficiency provided by SharePoint's customizable templates.
“We use lots of custom templates on SharePoint, having such a level of customisatioin allows us to record the information we need in a format that's easy to understand. In particular the lists are very good and simple to set up too.”
JG

Jack G.

Senior IT Technician

“I like this feature as I am able to create a template that suits the need of a project team. Certain team members prefer certain type or layout of templates so that they can easily update their tasks. ”
Verified reviewer profile picture

Siew K.

Supplier Quality Engineer

Knowledge Management key features coverage

Microsoft SharePoint offers 6 out of the 6 key features for Knowledge Management software identified by reviewers:

Knowledge Base Management4.4
Content Management4.5
Document Management4.6
Text Editing4.7
Access Controls/Permissions4.4
Full Text Search4.3

Pros and cons based on 5,411 verified reviews

51% of users rated Microsoft SharePoint 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 5,411 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Facilitates team collaboration

Seamless integration with Microsoft products

Centralized information repository

Efficient information sharing

Robust security and access control

Cons:

Slow performance and loading times

Frequent issues and errors

Inefficient search functionality

Inconsistent file synchronization

High costs and complexity

See pros and cons details

Pricing

Starting price:$5 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Wix logo
4.4
(10.5K)
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User insights about the customizable templates feature

Reviewers appreciate Wix's customizable templates for their wide variety and ease of use. They find the templates helpful for quickly setting up professional-looking websites without needing coding skills. Users highlight the flexibility to personalize templates to match specific branding and business needs. They report that the drag-and-drop functionality simplifies the customization process. However, some users mention limitations in switching templates once a site is built and suggest the need for more template options. Overall, users value the time-saving aspect and the ability to create unique, visually appealing websites with Wix's templates.
“customizable templates makes life easier for the small business owner who wants to digitalize there services and thinks twice before spending a lot of money for the design. here the customized template gives confidence to build there own website in few clicks.”
sS

suraj S.

project engineer

“The customizable templates in Wix are highly versatile, offering a wide variety of designs that can be easily tailored to suit any brand or project. The drag-and-drop functionality allows for quick adjustments without coding knowledge, providing a pe”
OM

Omur M.

design

Knowledge Management key features coverage

Wix offers 6 out of the 6 key features for Knowledge Management software identified by reviewers:

Knowledge Base Management4.4
Content Management4.5
Document Management4.3
Text Editing4.5
Access Controls/Permissions4.6
Full Text Search4.3

Pros and cons based on 10,598 verified reviews

57% of users rated Wix 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 10,598 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Professional website creation

Intuitive drag-and-drop interface

Extensive template library

Comprehensive beginner tutorials

Versatile blog creation tools

Cons:

Slow website performance

Confusing and costly plans

Limited SEO capabilities

Inconsistent mobile compatibility

Complicated domain management

See pros and cons details

Pricing

Starting price:$17 flat rate/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Notion logo
4.7
(2.7K)
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User insights about the customizable templates feature

Reviewers appreciate Notion's customizable templates for their flexibility and the ability to tailor workspaces to specific needs. They find the variety of ready-made templates useful for quickly setting up projects and tasks. Users highlight the ease of adapting templates to personal requirements, which enhances productivity. They also value the community-contributed templates that cater to diverse needs, from project management to personal organization. Some users mention a learning curve but acknowledge the benefits of customization once familiar with the tool.
“One of the benefits of Notion's customizable fields is the flexibility to customize the workspace to my specific needs, enhancing productivity by creating a custom workflow. ”
Verified reviewer profile picture

Nesma M.

sales manager

“The ability to customize templates in Notion is fantastic. I can adapt them to match my unique requirements and create a personalized workspace.”
Verified reviewer profile picture

ahmad a.

Assistant Manager

Knowledge Management key features coverage

Notion offers 6 out of the 6 key features for Knowledge Management software identified by reviewers:

Knowledge Base Management4.7
Content Management4.6
Document Management4.5
Text Editing4.4
Access Controls/Permissions4.3
Full Text Search4.4

Pros and cons based on 2,702 verified reviews

76% of users rated Notion 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 2,702 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Versatile productivity features

Effective team collaboration

Comprehensive project management

Efficient project tracking

Flexible organizational tools

Cons:

Limited offline functionality

Occasional performance issues

Inefficient search functionality

Complex user experience

Cluttered navigation interface

See pros and cons details

Pricing

Starting price:$12 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Knowledge Management Software with Customizable Templates in 2026

Slack logo
Category Leaders

A single place for team communication and workflows

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Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

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Users also considered
Wix logo

Website builder & business management platform

learn more
Wix is a website-building and business management platform that helps users create any type of website and expand the brand's online presence. Wix offers its users different ways to build sites; for those less tech-savvy, the Wix Editor is the way to go. It boasts a choice of various pre-designed templates that can be personalized with a drag-and-drop editor and various other AI capabilities, such as an automated text generator.

Read more about Wix

Users also considered
Connecteam logo
Category Leaders

Enhance employee management with the only all-in-one app

learn more
Restrict outsiders from viewing company-sensitive information with a secure app that handles all file types and keeps them in-house.

Read more about Connecteam

Users also considered
monday.com logo

Project management software

learn more
Create a dynamic informational database your whole team can contribute to while they work with flexible knowledge management software so important material never gets lost when people move between teams or roles. Then easily find what you need with custom statuses, hashtags, and filters.

Read more about monday.com

Users also considered
Notion logo

Project and task management tool

learn more
Notion is a project and workflow management solution that helps businesses streamline operations related to goal setting, status tracking, lead management, and more on a centralized platform. It enables users to utilize the drag-and-drop interface to organize, rearrange, and develop ideas or plans.

Read more about Notion

Users also considered
Microsoft SharePoint logo

Collaboration & content management platform

learn more
SharePoint is a collaboration & content management platform which can be used to build portals, collaboration sites, & also content management sites

Read more about Microsoft SharePoint

Users also considered
Confluence logo

Remote team collaboration and knowledge workspace

learn more
Confluence is knowledge management software with flexible customization, organization, and a powerful search engine, empowering collaboration and innovation.

Read more about Confluence

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

learn more
Freshdesk helps businesses effectively document solutions using an easy-to-build and completely customizable knowledge base.

Read more about Freshdesk

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

learn more
Zendesk offers a smart knowledge base for self-service that integrates seamlessly into its help desk software. It can be used internally by agents for quick resolutions, and externally by customers. Companies that use Zendesk's knowledge base software can reduce support costs by 50%.

Read more about Zendesk Suite

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

learn more
LiveAgent is the ultimate help desk and company knowledge management solution. It helps businesses create external and internal knowledge bases and offers many other must-have features. LiveAgent is a leader in delivering customer satisfaction.
Start with a 30-day free trial, no credit card required

Read more about LiveAgent

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

learn more
With Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's for faster answers and fewer tickets. This saves your team work on responding to simple questions, and leaves more time to help customers with tricky problems.

Read more about Zoho Desk

Users also considered
Guru logo
Category Leaders

Connect all company knowledge. Access it everywhere. Build t

learn more
AI knowledge platform that connects your company’s data, delivers verified answers, and keeps knowledge accurate automatically.

Read more about Guru

Users also considered
Aha! logo

Platform for strategic product roadmapping

learn more
Aha! Knowledge is the product information hub. Create internal wikis and knowledge bases to share content. Draft docs fast with AI and 100+ templates. Plus, include diagrams with built-in whiteboards. Use Aha! Knowledge with Aha! Roadmaps to document product information alongside strategic plans.

Read more about Aha!

Users also considered
Trainual logo
Category Leaders

Onboarding and training software

learn more
Trainual is an all-in-one employee training platform that centralizes documentation, onboarding, and knowledge management for businesses. The system enables organizations to capture processes, create SOPs, and build comprehensive training programs while tracking completion and ensuring compliance through e-signatures. Trainual integrates with various work applications and serves companies across multiple industries including healthcare, real estate, and business services.

Read more about Trainual

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

learn more
TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

learn more
Use Salesforce Service Cloud to create a cloud-based knowledge base for both agents & customers. Update & maintain articles based on industry best practices.

Read more about Salesforce Service Cloud

Users also considered
JIRA Service Management logo

IT service platform for unified support

learn more
JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Read more about JIRA Service Management

Users also considered
Freshservice logo

A complete IT service management (ITSM) tool for business

learn more
Freshservice helps you build a powerful knowledge base with the most frequently asked questions that plague your service desk. And all this in minutes!

Read more about Freshservice

Users also considered
Flowlu logo
Category Leaders

Work automation and team collaboration in one platform.

learn more
Flowlu’s knowledge management system helps you create, store, and organize essential business information in one place. Streamline team collaboration, maintain internal documentation, and provide easy access to FAQs, guidelines, and best practices to boost productivity and knowledge sharing.

Read more about Flowlu

Users also considered
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

learn more
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

Read more about SolarWinds Service Desk

Users also considered
SysAid logo
Category Leaders

AI-enabled ITSM platform for businesses of all sizes

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SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management.

Read more about SysAid

Users also considered
Bitrix24 logo

All in one business management workspace

learn more
Bitrix24 is a leading FREE social knowledge management and collaboration platform used by over 12 million companies worldwide. Available in cloud and on-premise with open source code access. Share and discuss ideas, manage knowledge, manage projects and do more with Bitrix24!

Read more about Bitrix24

Users also considered
IT Glue logo
Category Leaders

Track, find and know everything in under 30 seconds.

learn more
IT Glue is an intelligent Knowledge Management solution designed to help IT teams automate, consolidate and integrate all their critical IT information. Everything you need at your fingertips, with a single source of truth for SOPs, licenses, how-to guides, assets, passwords, vendors and more.

Read more about IT Glue

Users also considered
Document360 logo
Category Leaders

AI-powered knowledge base and documentation software

learn more
Document360 is an AI-driven knowledge management platform that empowers teams to create, organize, and share content effortlessly. With intelligent search, automated content suggestions, and analytics, it streamlines knowledge sharing and ensures easy access to critical information.

Read more about Document360

Users also considered
KnowledgeOwl logo
Category Leaders

Knowledge base and documentation software

learn more
AI-forward knowledge base software built with customer-first development principles. Intelligent search, automated workflows, and flexible repositories that scale with growth and centralize organizational knowledge.

Read more about KnowledgeOwl

Users also considered

Key features for Knowledge Management software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Knowledge Base Management: Reviewers emphasize centralized storage, easy article creation, categorization, and customization. It enhances accessibility, supports collaboration, and improves organizational productivity. 94% of reviewers rated this feature as important or highly important.
  • Content Management: Users value tools for organizing, editing, and sharing content. Features like categorization, version control, and integration with other platforms streamline workflows and improve content accessibility. 92% of reviewers rated this feature as important or highly important.
  • Document Management: Reviewers highlight centralized storage, easy retrieval, version control, and collaboration features. These tools enhance organization, accessibility, and security of important documents. 90% of reviewers rated this feature as important or highly important.
  • Text Editing: Users appreciate the intuitive interface, rich formatting options, real-time collaboration, and ease of use. These features support effective content creation and editing. 86% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Reviewers value granular control over user access, enhancing security and collaboration. Customizable permissions ensure only authorized users can view or edit content. 86% of reviewers rated this feature as important or highly important.
  • Full Text Search: Users find full-text search essential for quickly retrieving information. It improves efficiency by enabling comprehensive searches across documents and content. 86% of reviewers rated this feature as important or highly important.