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Ameyo

All-in-one Contact Center Software

Table of Contents

Is this product right for your business?

Find out with a

Ameyo - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Ameyo overview

What is Ameyo?

Ameyo is the leading provider of Omnichannel customer experience and contact centre solutions with over 1600 customers in 60 countries. For over 13 years, the company’s par excellence Customer Experience platform has helped clients engage effortlessly with their customers, across channels at every touch-point and interaction, to deliver optimal customer journeys, while maximizing revenue and loyalty.

Ameyo enables organizations to address their customers’ needs, by providing an intuitive and consistent experience via multiple channels viz mobile, web, email, voice, chat, social etc. Ameyo’s customer interaction management capabilities facilitates proactive engagement to deliver customer experience (CX) memories in the form of memorable experiences.

Key benefits of using Ameyo

Ameyo call center software technology offers complete call management solution including functionalities like Predictive Dialer, ACD, IVR system, Voice Logger, CRM integration, and reporting dashboard.
Key benefits that Ameyo adds to your business are listed below:

- Inbound Solution - With Ameyo Intelligent Routing, exceed customer expectations by deriving maximum value out of each customer interaction and achieve operational efficiency.

- Outbound Solution - For proactive outreach, a call center solution with multi-channel capabilities is imperative. This is crucial for initiating targeted campaigns and business growth.

- CTI Integration - Achieve new levels of agent productivity to deliver consistent customer service and
experience with our business tool.

-Monitoring & Reporting - Ameyo reporting and analytics tool allow enterprises to calculate
overall contact center productivity and individual agent performance to achieve optimum business results.

-Business Continuity - With Ameyo Contact Center Solution, put an end to operational silos and get the assurance of business continuity.

Starting price

Alternatives

with better value for money

Ameyo’s user interface

Ease of use rating:

4.2

(100)

Ameyo pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(6)

3-4(52)

5(42)

What do users say about Ameyo?

Users report that Ameyo offers comprehensive customer support tools, enabling them to connect with customers across multiple channels and manage interactions efficiently. They value the responsive support team and the ability to handle customer queries, though some mention inconsistent support quality and a need for better customer handling skills in certain cases.

Reviewers indicate that Ameyo’s call dialer features, such as auto-dialing, call recording, and live monitoring, help them improve productivity and manage call center operations effectively. They find the dialer easy to use and integrate, but some experience call drops, occasional lag, and issues with data accuracy.

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Who uses Ameyo?

Based on 100 verified user reviews.

Company size

Enterprises

Small Businesses

Midsize Businesses

Top industries

Information Technology and Services

Education Management

Financial Services

E-Learning

Others

Use cases

Call Center

Customer Service

IVR

Call Monitoring

Contact Center

Ameyo's key features

Most critical features, based on insights from Ameyo users:

Call recording

4.4

(23)

Call center management

4.6

(19)

Call logging

4.4

(18)

Call routing

4.3

(10)

Auto-Dialer

4.5

(6)

Contact management

4.0

(5)

All Ameyo features

Features rating:

4.0

(100)

Campaign management

4.0

(7)

Chat/Messaging

4.6

(5)

Real-Time data

4.0

(3)

Multi-Channel management

4.0

(1)

Monitoring

4.8

(4)

Meeting management

3.0

(1)

Contact database

5.0

(3)

CRM

4.3

(3)

Customer history

4.3

(8)

Customizable fields

5.0

(2)

Customizable reports

4.0

(2)

Dashboard

5.0

(1)

Manual dialer

3.8

(10)

Data management

4.0

(2)

Lead management

4.7

(3)

Email templates

4.5

(2)

Lead distribution

4.5

(2)

Lead capture

4.0

(2)

Interaction tracking

3.3

(3)

VoIP connection

4.7

(7)

Activity tracking

3.7

(3)

API

5.0

(3)

Support ticket management

4.3

(10)

Automatic call distribution

4.5

(15)

SMS messaging

5.0

(2)

Reporting & statistics

4.7

(3)

Real-Time reporting

5.0

(1)

Call list management

5.0

(1)

Call monitoring

4.3

(17)

Call reporting

4.3

(4)

Real-Time notifications

4.0

(3)

Call tracking

4.5

(2)

Real-Time monitoring

4.5

(2)

Callback scheduling

4.0

(3)

Workflow management

4.2

(6)

Reporting/Analytics

3.9

(17)

Caller id

4.1

(11)

Surveys & feedback

3.9

(7)

IVR

3.4

(7)

Call transfer

4.5

(4)

Computer telephony integration

4.1

(13)

Call disposition

4.3

(4)

Queue management

4.1

(12)

Performance management

4.0

(2)

Task management

3.6

(5)

Third-Party integrations

3.8

(4)

Multi-Channel communication

4.4

(10)

Call scripting

4.2

(6)

AI copilot

4.0

(1)

Alerts/Escalation

3.8

(8)

Knowledge base management

4.3

(3)

Live chat

3.9

(9)

Email management

3.6

(11)

Social media integration

3.8

(4)

Autoresponders

(0)

Blended call center

(0)

Automated routing

(0)

Survey/Poll management

(0)

Text to speech

4.0

(1)

Video conferencing

(0)

Voice mail

1.0

(2)

VoIP

(0)

Activity dashboard

(0)

Calendar management

4.0

(1)

Reminders

(0)

Chatbot

(0)

Real-Time analytics

4.0

(1)

Progressive dialer

3.8

(6)

Predictive dialer

3.0

(2)

Outbound call center

(0)

Collaboration tools

3.5

(2)

Conferencing

5.0

(1)

Data import/export

(0)

List management

(0)

Lead qualification

(0)

Inbound call center

(0)

Inbox management

1.0

(1)

Ameyo alternatives

Ameyo

4.2

(100)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.2

Features

4.0

Value for Money

3.9

Customer Support

3.8

Ringover

4.7

(823)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.6

Value for Money

4.5

Customer Support

4.6

Salesforce Service Cloud

4.5

(810)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.1

Features

4.4

Value for Money

4.2

Customer Support

4.3

Twilio

4.4

(500)

visit website

Starting from

0.01

Free trial

Free version

Ease of Use

4.1

Features

4.5

Value for Money

4.2

Customer Support

4.0

Ameyo pricing

Value for money rating:

3.9

(100)

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about Ameyo price and value

Value for money rating:

3.9

(100)

To see what individual users think of Ameyo's price and value, check out the review snippets below.

“Easy to use and easy to integrated and tracking process better like check to dials connectivity and talkative tracking good.”

NEERAJA T.

TEAM LEADS

“Easily find call recording- Easy & simple to use - Good GUI and user can easily operate & manage- Live call monitoring- Voice quality is very good- Good customer support.”

Harshul V.

Software Developer