We found resources from Drishti very supportive and flexible. Issues reported from our end are resolved in very supportive manner.B.S. S.Read the full review
The Ameyo software is stable, user friendly and efficient system.Vikrant M.Read the full review
Need better resolution rate(SLA). Lacks updating its clients about new features and pricing.Karan P.Read the full review
Cons
Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.Vishnu B.Read the full review
We have asked extra requirements, which were delivered on time as required. No system failure since installation date (year 2013).Ehab M.Read the full review
Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.Verified ReviewerRead the full review
Overall rating
4.2
/5
80%
positive reviews
83%
recommended this to a friend or a colleague
5 reviewers had the following to say about Ameyo's pricing:
Jacob Malloney
Industry: Information Technology and Services
Company size: 51-200
The most cost effective contact center solution available in the market right now!
Used daily for 1-2 years
Reviewed 2016-09-12
Review Source: Capterra
We are using Ameyo from past 1 year and have been immensely impressed with their technology. Our multi-channel campaigns are running flawlessly using their Cloud technology.
We have tried a lot of other call center software in the market but they all seem ancient in front of Ameyo. Would highly recommend this for your business.
We are using Ameyo from past 1 year and have been immensely impressed with their technology. Our multi-channel campaigns are running flawlessly using their Cloud technology.
We have tried a lot of other call center software in the market but they all seem ancient in front of Ameyo. Would highly recommend this for your business.
Pros Loved it!
- Awesome inbound call routing
- One of the best dialers available in the market right now
- Easily Customizable
- Low cost as compared to competition
Need better resolution rate(SLA)
Lacks updating its clients about new features and pricing.
I have always struggled for support and assistance!
Much customer handling skills training needed to handle B2B customers
Need better resolution rate(SLA)
Lacks updating its clients about new features and pricing.
I have always struggled for support and assistance!
Much customer handling skills training needed to handle B2B customers
Ameyo is good and cost effective Dialer.
Ameyo Support is very good and they have very good technical skill set People to implement the Dialer Setup.
Ameyo is easy to customize for any environment (IT/ITES)
Ameyo Tested with SIP connectivity, excellent call routing for Inbound / Outbound.
Ameyo is good and cost effective Dialer.
Ameyo Support is very good and they have very good technical skill set People to implement the Dialer Setup.
Ameyo is easy to customize for any environment (IT/ITES)
Ameyo Tested with SIP connectivity, excellent call routing for Inbound / Outbound.
Pros Easy Customization .
Good Technical Skill Set in Ameyo.
Faster Deployment in Virtual
Pros We use Ameyo Software for Call Center Team, Were we can call and dispose the call
The admin level access is used to generate trend and reports
Cons Its not up to date
We are unable to link it with our CRM,
Reports only give general data .. System does not analyse anything ..
Cost is involved to add any new feature in Ameyo ..
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