Booksy Reviews - Page 2

Ease of use marketing too easy adjustments

Inability to retract unfair reviews and better customization to text marketing as well as web integration

There is no back-and-forth conversation with the clients that are wanting to book. They simply go on there, they look for my open spots, they find the service they want and the app tells them whether there is enough time on that day for That particular service. They request to book it, I confirm it, and email is sent to them… Or a text… And then they are booked! It is as easy and simple as that!

If I had to look for a “Con” I would say that sometimes the clients don’t realize that I have to confirm the appointment. I have had one person come in thinking that she had an appointment when she had requested it late the night before and I didn’t see it to confirm it or decline.

All in one marketing tool. Great for new stylist as it helps bring in clients.

Customer service is not as good as when I originally started with them. Not all features work properly. I feel like they started to nickel and dime. Can't choose how you wanted deposits taken ( has to go thru their payment system). Was not as customizable as I'd like it to be

Thank you for your feedback! We're sorry your experience with support hasn't met your expectations. We value your input and commit to delivering excellent experiences in the future.

I love that I don't have to stop between appointments to answer the phone or to look in my agenda . Booksy is my receptionist. All my clients learned how to use it and they love it

It doesn't have a waiting list. I'm constantly booked and sometimes my clients will ask me if I can call them if someone cancel an appointment if I Dont write a list I will always forget who ask for a spot as soon as is available . I will absolutely love if Booksy can manage to send a notification to a list of clients that set themselves up on a waiting list. ;)

very easy to use for both the business and the client

can be confusing to clients when multiple employees are taking appointments

This software is easy to use, can be used on a pc, tablet or phone. Clients find it easy for booking online. If there is a problem the support is always there and quick to respond

The only thing I wish it had was more managing software for staff wages and etc so I wouldn't have to pay extra for another software system. Also wish that you didn't have to always have a clients email to send receipts wish it could send to the cellphone number and lastly it needs capabilities for voucher functions

I love the customization available when booking clients and appointments(color coding, time variations) I also like the templates they have to share so easily on social platforms. I love the Booking integration on social channels and google maps and yelp and IG! App is highly functional and looks good too!

some of the ways things are worded can be slightly complex on the back end but thankfully they have an incredible support system in place!

Clients get to book their appointment right through their phone anytime of the day. No waiting time for reply backs and miss calls, vice versa. Appointment reminders are amazing! There are no excuses for clients to "forget" their rendez-vous. I love the review options where my clients gets a notification to review my service right after. I like to use the Message Blast options for up coming promotions I offer..... I LOVE everything about Booksy! It made my life way more easy and convenient! My clients love it too!

The payments through the app isn't eligible in Canada yet! That's the only con for me. I'm waiting for the payment option to be eligible.

That customers can do their appointment when ever they want it with out calling the spa.

I can't do cancelation free I have to pay BOOKSY to do it

Easy to use. Very simple. Amazing features. I love the pre pay system as well as the scheduling systems.

I don’t like that the customer can’t pay remaining balances through the app

The no. of features and depth of features required to run a individual or a small team setup is great. there is very little learning curve. The additional discovery platform helps in getting more visibility and eventually in more business.

Not much. I am pretty satisfied with the overall package. Also i like the face even though the have expanded in so many countries, the platform is quite adaptable to different languages.

I like how easy it is to get the platform up and going. It makes it easy to setup your profile and list your services.

I did not like that the platform makes users download the app in order for them to book. There needs to be a non app user way to book services on the app. This limits the amount of people willing to do business with booksy business owners because some people don't want to add on another app to their phone. It would be nice if there was intergrated facebook ads marketing in the platform. Perhaps Booksy needs to take a couple pages out out of Vagaro's book.

Hi Alex, Thanks for trying out Booksy and for letting us know about your experience! Customers can in fact book without having to download the app to their phones. They can do so by visiting www.booksy.com and navigating to the appropriate business profile. We also have integrations with Google, Facebook, and Instagram. We're constantly improving our platform and would welcome you back anytime!

Everything. Great service and quick customer support

Really not much to complain about. BOOKSY is just a great tool to use to grow your business

It allows anyone who finds us online to book immediately. You know what time your getting in and keeps you updated. We keep cutting hair and Booksy does all the booking!

When booked up it will jump people to that day next time we are available. If you try to get in Monday and we are booked, It will take you to following Monday. Confusing to clients. Also wish we could set standing appointments( same day/time every week or two/three)

I love that my clients can book directly online and that they get reminders for their appointments! I love the gallery I can post of my work and that my clients can post reviews for all potential clients to see! It really allows me to put my best foot forward when trying to get new clientele. The customer service is spot on and they respond to your issues in minutes. Best app and customer service for the business owner!

I wish it had the functionality to allow me to create my own flyers. While I like the flyers they create for me, I would like to be able to choose templates for specials I might be having.

Any app that I could immediately recommend to my colleagues says everything you need to know about this app it’s perfect in my opinion.

Nothing that I don’t like about this software everything exceeds my expectations.

Booksy is great! Helps make my life %100 easier! I am a Barber, and I no longer have to deal with txt messages and calls for my clients wanting to make appointments for haircuts. It’s now simple and easy for them to access my schedule threw Booksy and book what works for them whenever they need to.

To be honest I can’t really think of anything that would be considered a con about Booksy. Best decision I’ve made in my career thus far.

The promotions and confirmations are life savers !

Sending thank you to clients after service and having a reminder to review them at same time . Also having a section when clients book to slow them to ask questions (about color ext. and allow them to send us a photo of there hair ( that’s so helpful for consulting purpose )

The app is extremely user-friendly and advances on a monthly basis. The support is always friendly and very responsive.

Nothing really, as I said there are so many things still to come and to add, which is extremely exciting.

I love the ease of convenience and the flawless layout of the app. Best value for the money paid. My clients are more excited about the ease of booking

Sometimes my clients can't book a time but I'm available at the times they request.

It’s helped me organise my business and ultimately my life, Very easy to use.

That you couldn’t book from overseas and that you couldn’t enter clients into a waiting list when full. Both have been amended by booksy, brilliant.

I like how easy it is for my customers to set up an appointment without the hassle of waiting for me to respond because i am busy i get at the barbershop.

There is nothing that i don't like about this product.

Somewhat similar to Genbook. Still trying to learn and navigate my way around.

The support! I previously had Genbook for 6 yrs, and had to switch over to Booksy because they are combining. With making the change I had to verify my bank account to receive online payments to protect from no shows. Apart of the process is uploading a bank statement with my account number and bank logo. My account can’t be verified so I’m blocked. I reach out to support and they tell me wait 24...

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We're sorry your experience switching to Booksy has been less-than-stellar! It is never our intention deliver a bad experience. Card processing requires very specific information to verify, and any small discrepancy can prevent an account from being verified. Contact us at info.us@booksy.com so we can look into your account specifically.