CustomerGauge Reviews

CustomerGauge

Net Promoter Score® to measure, act, monetize and grow your customer base.

4.0/5 (1 review)

Dan Offer

Insightful, Useful NPS Application

Used weekly for 1-2 years
Reviewed 2017-11-16
Review Source: Capterra

Pros
CustomerGauge provides a high level metrics of one's NPS score across the dimensions that you choose - albeit a business unit, store or local geography. At a high level, the solution enables you to slice the data to get real insights as to how your business is perceived by its customers. CustomerGauage also provides a decent array of tools to handle customer feedback with customers and prompt customers to create reviews on third party websites. CustomerGauge is also backed by a great team that really are genuinely passionate about user experience, how to properly measure it and how to make it better.

Cons
Processing times on customer data upload isn't immediate, what they refer to as "data transport" (file upload of customer data) can take a few minutes to be processed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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CustomerGauge

Net Promoter Score® to measure, act, monetize and grow your customer base.