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DonorSnap
5
275
4
113
3
20
2
4
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Contact database and donor management tools for fundraisers
Table of Contents
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DonorSnap - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
DonorSnap overview
Based on 414 verified user reviews
What is DonorSnap?
DonorSnap is a donation management program offering key features such as donor management, donation tracking, reporting/analytics, and contact management, among others.
Who uses DonorSnap?
By industry, DonorSnap reviewers are most commonly professionals in non-profit organization management (57%). The most frequent use case for DonorSnap cited by reviewers is fundraising & donor management (72%).
What do users say about DonorSnap pricing?
Most reviewers indicate DonorSnap offers strong value for money, with affordable, flat pricing and no hidden fees. Some users report the initial setup fee is high, but they generally find the savings worthwhile.
What are the most popular integrations for DonorSnap?
The DonorSnap integrations most frequently cited by reviewers are: Constant Contact (an email marketing product rated 4.7 out of 5 for its integration with DonorSnap) and goEmerchant Shopping Cart Software (a shopping cart product, 4.6).
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Donor Database
Customer Support
Data Management
Reporting
Cumbersome data import/export processes
DonorSnap’s user interface
DonorSnap pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.3
Ease of use
4.4
Customer support
4.8
Reviews sentiment
What do users say about DonorSnap?
DonorSnap is a donation management program offering key features such as donor management, donation tracking, reporting/analytics, and contact management, among others.
Select to learn more
Who uses DonorSnap?
Based on 414 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
DonorSnap's key features
GetApp's analysis of 80 verified user reviews collected between November 2021 and September 2024 identifies DonorSnap's most critical features and summarizes user sentiment about those features.
Reviewers appreciate DonorSnap's donor management capabilities. They highlight the ability to add detailed donor information, generate customizable reports, and track donor trends. Users report that DonorSnap enables better communication with donors, helps in identifying donor interests, and facilitates the creation of acknowledgment letters. They find it easy to update donor information, manage donor relationships, and customize data entry fields. Users also mention the efficiency of automated reports and alerts, which streamline donor management tasks. Of the 37 DonorSnap users who gave detailed accounts of their use of Donor Management, 100% rated this feature as important or highly important.
Ryan M.
CEO
Jennifer W.
Development
Allison J.
Director of Philanthropy
Nikki B.
Administrative Services Manager
Users find DonorSnap's donation tracking capabilities very helpful. They report that it allows them to track donations by appeal, campaign, and donor attributes. Reviewers appreciate the integration with QuickBooks and the ability to generate both standard and customized reports. They highlight the ease of entering donations, tracking donation trends, and producing receipts. Users also mention the importance of having all donation information in one place, which aids in donor retention and targeted appeals. Of the 34 DonorSnap users who gave detailed accounts of their use of Donation Tracking, 100% rated this feature as important or highly important.
See related user reviews
Kate G.
Director of Development and Marketing
Casandra W.
Marketing Director
Nikki B.
Administrative Services Manager
Colleen S.
Advancement Specialist
Reviewers highlight DonorSnap's robust reporting and analytics capabilities. They appreciate the predesigned and customizable reports, which help in evaluating donation status and trends. Users mention the DataMinerPlatinum option for generating specific reports and the ease of creating annual and campaign-specific reports. They find the built-in reports user-friendly and valuable for development work and board discussions. Reviewers also note the ability to customize reports based on any database field, enhancing their analysis and planning efforts. Of the 24 DonorSnap users who gave detailed accounts of their use of Reporting/Analytics, 96% rated this feature as important or highly important.
All DonorSnap features
Features rating:
DonorSnap alternatives
DonorSnap
Starting from
50
Per month
DonorPerfect
Starting from
119
Per month
Donorbox
Starting from
150
Per month
Bloomerang
Starting from
125
Per month
DonorSnap pricing
Pricing plans
Pricing details:
User opinions about DonorSnap price and value
Value for money rating:
To see what individual users think of DonorSnap's price and value, check out the review snippets below.
Kathleen C.
Past President, Board of Directors
Peter B.
Executive Director
DonorSnap integrations (8)
Integrations rated by users
We looked at 414 user reviews to identify which products are mentioned as DonorSnap integrations and how users feel about them.
Integration rating: 4.6 (36)
Integration rating: 4.6 (29)
“We utilize goEmerchant for online donations through our website.”
Jeanette B.
Development Associate
Integration rating: 4.6 (8)
“quickbooks is where I did all my bookkeeping. was a little clunky to send the balance invoice via honeybook because there was no way to differentiate products and services, which is why i took off one star.”
Sarah D.
CEO
Integration rating: 4.2 (7)
“It would be useful if Shopmonkey could integrate with QuickBooks, as this would improve financial synchronization and reduce manual data entry. This integration could streamline accounting processes and make overall business management more efficient”
Vanessa B.
Bookkeeper
Integration rating: 4.6 (6)
Integration rating: 4.7 (3)
DonorSnap customer support
What do users say about DonorSnap customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of DonorSnap customer support.
Widely noted by reviewers, DonorSnap’s support team responds quickly, often within hours, and resolves issues efficiently.
A significant portion of users appreciate the friendly, knowledgeable staff who provide clear, understandable guidance.
Common user feedback highlights the helpful tutorials, webinars, and contextual help links available for self-service support.
The majority of users report individualized attention, with support staff going above and beyond to address specific needs.
Support options
Training options
To see what individual users say about DonorSnap's customer support, check out the review snippets below.
“DonorSnap has been the perfect solution for our CRM needs, is affordable for an agency of our size, and your technical support tools and the direct support team have answered every question we’ve had quickly and in language we could understand. ”
Peter B.
Executive Director
“One of the things I love most about DonorSnap is the responsiveness of the team. Whenever I have a question or need technical assistance, I get a response within the day- usually within a few hours.”
Jennifer M.
Program Manager
DonorSnap FAQs
Q. What is DonorSnap used for?
DonorSnap is an online software solution designed to deliver full feature donor management tools that are both simple and affordable for non-profit organizations. Monthly pricing, after a fixed setup fee, is staggered by contact quantity and every subscribed database enjoys every feature including unlimited users and training support. Powerful contact management capabilities allow fundraisers to capture, organize and store donor contacts effectively. Build detailed donor records and customize databases with user-defined fields, merge contact duplicates while accommodating multiple addresses or multi-name households. Track contact relationships and affiliations, manage memberships and accept event registrations. DonorSnap includes built-in web development tools for authoring and editing web forms, all fully integrated to send registration information direct to the account database. Collect online credit/debit card and ACH/e-check donations without any additional PCI compliance fees or SSL security thanks to account support for goEmerchant. All forms are wholly customizable and can be created for any purpose such as newsletter signups or volunteer solicitation, while easily added to social media profiles such as Facebook. Acknowledge those signups or donations with batch letters and thank you emails, alongside versatile reporting tools and goal tracking to establish campaign performance. Additionally, DonorSnap’s centralized cloud-based access features an app dashboard view that can be quickly arranged and reordered using drag-and-drop. Each view can be used to relay specific data feeds and features according to the associated user account and color-coded to match desired branding. For optimized mobile access on iOS devices, DonorSnap for iPhone/iPad is also available for viewing contact lists, records, donation histories and adding notes on the fly.
Q. Does DonorSnap support mobile devices?
DonorSnap supports the following devices:
iPhone, iPad
Q. What level of support does DonorSnap offer?
DonorSnap offers the following support options:
Knowledge Base, Phone Support, Email/Help Desk, Chat, FAQs/Forum
