EnjoyHQ Pricing, Features, Reviews & Alternatives

EnjoyHQ

User research repository platform for UX teams

4.77/5 (13 reviews)

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EnjoyHQ overview

What is EnjoyHQ?

EnjoyHQ is a cloud-based research repository platform designed to help organizations of all sizes centralize and share user experience (UX) research data with stakeholders & team members. Key features include user management, collaborative work space, app review translations, customer segmentation, and sentiment analysis.

EnjoyHQ allows marketers to collect and store customer data such as feedback, interviews, testing sessions, and notes within a centralized repository. Users can categorize data through highlights, tags, and metadata as well as create a taxonomy to classify research findings for analysis. Managers can prepare reports/summaries and track audience engagement on the displayed insights. Plus, presenters can save reports in a graphical format and share them with team members via links.

EnjoyHQ integrates with various third-party platforms such as Zendesk, Drift, Jira Service Desk, AskNicely, Google Docs, Twitter, Trello, Dropbox, Trustpilot, Typeform, Satismeter, and more. The solution also enables administrators to provide role-based permissions to employees and control the distribution of information across teams.
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Pricing

Starting from
$200/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, China and 4 other markets, Germany, India, Japan, Mexico

Supported languages

English
EnjoyHQ screenshot: EnjoyHQ resource sharingEnjoyHQ Enterprise - A UX Research Repository for the EnterpriseEnjoyHQ screenshot: EnjoyHQ customer segmentationEnjoyHQ screenshot: EnjoyHQ dashboard

EnjoyHQ user reviews

Excellent
10

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.5
  4.2
  5.0
Zsombor V.

Experience with EnjoyHQ as a B2B marketing platform with 1000 employees.

Used daily for 6-12 months
Reviewed 2019-10-03
Review Source: Capterra

Apart from accumulating knowledge and helping us to surface the relevant bits whenever those are needed it has the potential of reaching one of our long-term goals: democratizing research. What this means for us is 1) tapping into the knowledge of other -non-product focused- departments, e.g. sales and support 2) enable other departments to use our knowledge.

Pros
We have a UX Research team of 6 persons, plus about 20 product managers. A tremendous amount of customer insights are generated every week. What I like most about EnjoyHQ is that it enables us to make use of that wealth of information. Whenever I start a new research project, I am sure to find 50 to 100 existing research notes that touch on that topic. It gives us a leg up. But that's just what a research repository at it's best. What makes EnjoyHQ special (we have tried 5 other solutions and surveyed 20 other) is I think the continuous care they show for our needs. Each other solution falls short somewhere along the research workflow.

Cons
Although EnjoyHQ follows sound and industry-standard data security practices, we miss a SOC2 or ISO27001 certification. Unfortunately, no other vendor has such certifications according to our investigation.

Response from EnjoyHQ


Hi Zsombor, we are excited to share that SOC2 is coming in 2020! Thanks for your review and let us know if we can do anything else to help. Have a wonderful week!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Caroline O.

Review EnjoyHQ

Used daily for less than 6 months
Reviewed 2019-11-18
Review Source: Capterra

We are now collecting and gathering feedback company-wide that is accessible for everybody. We can now do follow-ups on the received feedback to build customer loyalty. And most importantly, we can now improve our software product based on user feedback to met user needs.

Pros
The software is easy to use. The rules in which you can auto-tag feedback is very powerful. The support is great, fast and honest. Right now, we collect feedback more often and it is all collected in one place accessible for everybody.

Cons
At this moment (I am using this software for a month now) I have nothing I dislike

Response from EnjoyHQ


Thanks for your review Caroline! We are here to help you succeed \o/

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brittanie J.

Still Getting Acquainted

Used weekly for less than 6 months
Reviewed 2020-10-19
Review Source: Capterra

So far, it's been great, but we're still in the setting up stage.

Pros
I love that the team will be more able to utilize past research once we get it all loaded and setup, but mostly I love the support that the team gives in setting up EnjoyHQ. They have some amazing documentation and support articles on getting started.

Cons
I wish I could allow all viewers to search through the archives and discover trends on their own.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Jackie C.

Perfect Research Repository

Used weekly for less than 6 months
Reviewed 2021-03-22
Review Source: Capterra

It's easy to get overwhelmed by all the data. EnjoyHQ helps me process tons of information from multiple sources and figure out how to use it to drive business decisions. It also helps me share pertinent information with my UX and Dev teams to help collaboration.

Pros
Effective Product Management requires understanding the market, competitive landscape, potential customers and existing users. I've found EnjoyHQ has the perfect flexibility for me to capture notes from a variety of resources (articles, books, interviews, customer feedback, etc). More importantly I love how I can easily highlight important insights and then use the analysis board to organize ideas from a wide range of sources to discover patterns. It's easy to share with members of my team and to go back and revisit research through the tagging and search feature. Much more efficient and actionable than using a Google doc.

Cons
Due to the flexible nature of the platform, at first I was a little unclear how best to organize my research. However, EnjoyHQ's support was incredible responsive and walked me through. It would be great if they added a way to create and associate Personas with Discovery interview notes. But that's just a nice to have. Overall, I'm very satisfied.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Josh T.

The cornerstone of our customer feedback process

Used daily for 2+ years
Reviewed 2019-10-01
Review Source: Capterra

EnjoyHQ is our customer feedback repository. All of our customer-facing teams (CSM, Support, Sales, Product) constantly pipe feedback items into EnjoyHQ and we review it weekly as a team. The product and UX teams also use it for qualitative research as we're designing new products & features.

Pros
The deep searching is very powerful, and customer quotes are always at my fingertips when I'm writing a product spec or investigating a use case. The Slack integration is key, as our whole team is in Slack and it's very easy to add new feedback right from the channels we're already using. We've also got Zendesk syncing tickets that are tagged "feedback" into EnjoyHQ. I'm excited to try the new video transcripts feature that was just added as well. The support team is great as well, they are super quick to respond.

Cons
EnjoyHQ's interface does take a little bit of time to get used to. They've improved it a lot recently with the search query builder, but there are still some quirks. You have to highlight some text in a customer quote before you can add a comment, for example. Also, I'm still not totally clear how Projects are to be used. But those are minor complaints.

Response from EnjoyHQ


Thank you so much for your feedback, Josh! We'll get in touch shortly and share how you can make the most out of the projects feature. We're here to help you succeed! Let's do this! =)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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EnjoyHQ pricing

Starting from
$200/month
Pricing options
Free trial
Subscription
View Pricing Plans

Pricing based on the number of team members & data integrations required, starting from $200/month for 5 team members and 1 data integration (plus Zapier, Slack, Email, Trello and Jira integrations).
For further pricing details, contact EnjoyHQ.

EnjoyHQ features

API
Access Controls/Permissions
Data Import/Export
Reporting & Statistics
Reporting/Analytics
Search/Filter
Surveys & Feedback
Third Party Integrations

Activity Dashboard (410 other apps)
Alerts/Notifications (444 other apps)
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Calendar Management (316 other apps)
Contact Management (375 other apps)
Customer Database (336 other apps)
Customizable Branding (369 other apps)
Customizable Templates (326 other apps)
Email Management (329 other apps)
Email Marketing (480 other apps)
Mobile Access (421 other apps)
Social Media Integration (324 other apps)

Videos and tutorials