Interakt Features

Interakt

Supercharged Customer Engagement and Support platform.

5.0/5 (4 reviews)

Interakt Feature Summary

  • Lead import in CSV and XLS formats
  • Lead capture forms
  • Customer segmentation
  • Manual and automatic emails
  • Interaction histories
  • Order histories
  • Email campaign stats
  • Custom email templates
  • Feedback collection
  • Helpdesk
  • Manual lead addition
  • Zapier integration
  • Lead segmentation
  • Session data capture
  • Data-rich customer profiles
  • Funnels to track customer progress
  • Customizable notifications
  • Notification targeting
  • Multiple notification display styles
  • Live chat
  • Customizable chat widget
  • Chat alerts

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Reporting & Statistics (225 other apps)
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Competitor Feature Comparison

Interakt Feature Reviews

4 reviewers had the following to say about Interakt's features:

Anonymous
(Furniture company, 51-200 employees)

Interakt is the swiss army knife of online customer engagement. Affordable and easy to use.

2018-01-19

We mainly used it for live chat and for popping notifications. It also hosted our FAQ and served as a way to manage customer inquiries.

Pros

And since the platform will keep user information, it will retain user activity into profiles so that you can get a more complete view of each lead.

Cons

The only negative is customer support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Information Technology and Services company, 1-10 employees)
Verified Reviewer

One of the most worthy tools

2016-06-28

If you talk about Lead / User Management, Order data management, E-mail Automation, E-mail Marketing, Customer Support via Live Chat or Helpdesk and even Notifications for my website.

Pros

For me, Powerful E-mail Automation, Smart Notifications and smooth Live-Chat.

Cons

Have listed my feature requests to the product development team of Interakt, and they have delivered a few of them and working on others.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Interakt

Undoubtedly, I would definitely recommend others to use Interakt for any type of customer engagement needs. A perfect package in alternate to other platforms for which I had to integrate 3 different tools for almost 10 times the price, but here I have everything at one place.

Source: GetApp
Helpful?   Yes   No
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Subhash Saran

Verified Reviewer

Amazing all in one customer engagement tool

2016-07-06

I find this tool very helpful for all my customer engagement needs.

Pros

Easy interface,Fast and Smooth.

Cons

Have listed my feature requests to the product development team of Interakt, and they have delivered a few of them and working on others.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Interakt

Thumbs Up to Interakt, definitely worth trying.

Source: GetApp
Helpful?   Yes   No
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Ghanshyam Anand

All In One Customer Engagement Platform

2015-12-18

Manage your leads , notifications , helpdesk and many more under one platform

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Fizzy Software


We appreciate your feedback Mr. Ghanshyam. We hope to serve you with the best we can.

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