Kustomer Reviews - Pros & Cons, Ratings & more

Zendesk Suite

Freshdesk

Zoho Desk

Freshchat

HubSpot CRM

Gladly

Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.

Kustomer

Web-based

Customer Support Lead

I love Kustomer's tag management, snooze statuses, and the ability to move and merge tickets. It is definitely one of the more robust customer support tools with lots of great features.

Customer Advocate Representative

Great experience with Kustomer, I love the way this software allows you to manage your tools, organize your tickets, and provide a good customer service.

People Experience Assistant. 

The interface is nice to look at, the night view is very nice if you spent more than 3 hours answering emails. Features like AHT are very accurate.

Supervisor

Best part is that the software is easy to get used to. It works great for emails, and live chat, with the ability to have different channels.

Director of Customer Success

The support we have received from the Kustomer team has been outstanding, and they are always available when we need them. The setup was thorough and complete.

SME Mentor Support

How easy is it to use to help Customers either through calls emails or chats and that we can integrate it with too many different softwares to help the customers quickly with their inquiries.

I like that I can find my customer information all on one easy-to-read customer tab. I like the robust search function to see conversations that I need.

Phone Order Transmission Team Lead

Experiencing some outages (such as delayed emails) but this issues seems to be happening less lately.

Customer Service Rep

Easy to use and navigate, user friendly and fun to use.

Communication Operations Manager

The team loves how tickets are centered around the customer so we have a full picture every time we need to help someone.

IT Service Manager

We are happy with our move to Kustomer as a platform to consolidate all of our communications into a single interface.

It is easy to use and user friendly. All information needed is summarized on the first page and easy to access.

Sometimes the 'My open conversation' disappear from the system. My manager can see the conversation that I have, but I can not see them even that I have the option to be seen by me.

Customer Service Supervisor

It is an easy platform to deal with customer's requests, and you can integrate different channels, such as email and Social Media, all in one platform.

Growth Specialist

The bugs that appear from time to time. The small lags when working.

Head Of Customer Experience

If you don't know javascript, you'll struggle to write your own workflows.

Intercom

Twilio

Oracle Primavera Cloud

It handles all our CRM needs effortlessly and meets needs.

My Experience With Kustomer 

It's very user friendly, all under one page!

Kustomer is top notch!

HIPAA Compliant CRM Platform with Bells and Whistles 

Kustomer - great

Great software and integrations

We are happy with our move to Kustomer as a platform to consolidate all of our communications into a single interface. We can now manage customer communication across our standard service channel as well as social media channels, all from a single area.

Great platform for consolidating communication channels

I've been using Kustomer for more than 2 years, and I have to say that it's been a fantastic experience. The platform is incredibly user-friendly, and I very much  appreciate all the shortcuts that are integrated into the platform as it makes my job much much easier. The use of tags and the information available on the right side of the platform have been extremely helpful in managing customer interactions effectively.

Effective, easy to use, and user-friendly!

Pretty solid tool for our daily use, but could definitely use more improvements especially with the glitches that happen. 

Great tool, but could use some improvements

Kustomer is very helpful as it is linked to our tools

Kustomer as a useful tool in resolving customer concerns.

So far the experience with this application is still good and it is still recommended. It helps organize and make tasks easier.

Kustomer as your ticketing application

Multi purpose software, I feel like we are getting more than we are paying for!

Best software to organize database and get in touch with our Customers!

Perfect tool for providing smooth and swift customer assistance. It also helps us resolve customers issue quickly because it has all the data that we need. 

Excellent Kustomer service you can rely on

 Kustomer supports multiple communication channels, allowing businesses to engage with their customers across various platforms such as email, chat, social media, and more. This helps in creating a seamless and consistent experience for customers.

This platform prioritize the customer care

Kustomer is just amazing. I use this platform daily for communicating processes and notifying decisions to our customers and agents. 

My amazing experience using Kustomer. 

Kustomer Feedback

The platform can be tricky to learn (depending on each person's learning curve), especially for businesses that are new to customer service software or the world of online business in general. 
Still, this one provides the tools required to deliver great customer service and that'll benefit you for a long time

Kustomer: all your conversations in one hassle-free location

Kustomer Usage

Best to use on all aspect of email sending and communication with other employees or customer

Kustome review

In my whole stay in my current company which is IntouchCX , the overall experience is superb. 

Ease of use

My over all experience on Kustomer was very good it was highly suggested.

Highly suggested tools

I use Kustomer every day to work. It helps us send internal emails as well as emails to our clients. Kustomer is really effective and easy to use.

Kustomer is a really awesome workpartner!

Great experience with Kustomer, I love the way this software allows you to manage your tools, organize your tickets, and provide a good customer service!

Kustomer will definitely complement the service you're providing to your customers. Great tool!

I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really streamlined. The reporting is A+, it's very in-depth for not just the customers but also your team. It works really well in tracking team performance and productivity, as well. 

Kustomer is a great omnichannel CRM! 

Overall, it is a good platform, you can have access on past data with customers, couriers and partners profiles chats,emails and calls. Thats really good.

Kustomer Reviews

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65 reviews