Kustomer Reviews

Kustomer

Intelligent CRM for Customer Service

4.55/5 (20 reviews)

Meagan McKinnon

Very happy Kustomer! (HA get it?)

Used daily for 1-2 years
Reviewed 2018-08-01
Review Source: Capterra

when leaving desk.com, we shopped zendesk and freshdesk in addition to kustomer. we chose kustomer and have never looked back. it's been integral to getting not only CX but multiple operations teams into a single environment where we can collaborate.

Read the full review


Kustomer

Intelligent CRM for Customer Service

Jessie Bolin

sleek, efficient, super helpful

Used daily for less than 6 months
Reviewed 2019-05-19
Review Source: Capterra

The business problems that we are solving are having streamlined conversations that are able to be found with a simple search, this saves us time and a headache! Being able to see our payment processing platform in a sidebar allows us to access information quicker, we can stay in the same program rather than opening up a new window then searching. Being able to select a status notifies your manager what exactly you are doing as far as work time.

Read the full review


Kustomer

Intelligent CRM for Customer Service

Armend Pollozhani

Helps you to resolve work related tasks

Used daily for 2+ years
Reviewed 2019-03-28
Review Source: Capterra

Kustomer is one of the main tools of every company. You can keep track of your employees and all the information with the partners and customers. Overall it's a great product.

Read the full review


Kustomer

Intelligent CRM for Customer Service

Aleksandar Mijevski

Great CRM Software

Used daily for 1-2 years
Reviewed 2019-06-06
Review Source: Capterra

We use Kustomer as the main tool for tracking our workflow, and customer relations, as it has a great ticketing system. As a company with lots of teams, it helps us a lot with our day to day work.

Read the full review


Kustomer

Intelligent CRM for Customer Service

Petar P

Customer and Consumer Tracking

Used daily for 1-2 years
Reviewed 2019-06-06
Review Source: Capterra

As a user that depletes the reporting resources to the max i sometimes find it hard to finish a request with only one report, meaning i would need to create 2-3 reports to present the final result.

Read the full review


Kustomer

Intelligent CRM for Customer Service

Dave Weiner

Fast, and factual customer support!

Used daily for 1-2 years
Reviewed 2018-01-10
Review Source: Capterra

Kustomer brings together so much relevant information for us, in a single and quickly actionable workspace. We are presented with all of the data in one place, all interactions across SMS, Chat, Phone, Email and Shopify sales - allowing us to quickly understand the customer need, and respond. We give great pride in responding to customers quickly with accurate information - Kustomer enables this. Also, anytime we've had a question or needed help, Kustomer has been there for us, quickly, and with a smile!

Read the full review


Kustomer

Intelligent CRM for Customer Service

Michelle Naumoski

Ease of use

Used daily for 6-12 months
Reviewed 2019-03-13
Review Source: Capterra

So far it`s been amazing. Kustomer is literally an all round player giving me options to deal with tasks and resolve issues for my clients while also having the option to communicate with them in a subtle and professional way. We have multiple departments within the company i work for and assigning the task to the appropriate team/department is super easy. Can`t be happier with it.

Read the full review


Kustomer

Intelligent CRM for Customer Service

Allie A

Improving our customer service!

Used daily for 2+ years
Reviewed 2019-04-02
Review Source: Capterra

Kustomer has helped build stronger customer relations

Read the full review


Kustomer

Intelligent CRM for Customer Service

Anonymous

Efficient problem solving tool

Used daily for 1-2 years
Reviewed 2019-03-28
Review Source: Capterra

I work in an app which helps local pizzerias drive more business. So whenever an issue comes up, it goes to my Kustomer account, it's perfectly accessible, problem solving tool which puts my everyday life at ease. You can even snooze the tickets and solve them another day!

Read the full review


Kustomer

Intelligent CRM for Customer Service

Sean K

One of the best ticketing systems

Used daily for 2+ years
Reviewed 2019-03-21
Review Source: Capterra

Kustomer is one of the best ticketing systems, really easy to use and if provides you with stats about the workload which really helps me organize my time

Read the full review


Kustomer

Intelligent CRM for Customer Service

Anonymous

Super flexible solution with lots of potential

Used daily for less than 6 months
Reviewed 2018-12-24
Review Source: Capterra

Used Kustomer for client success and customer service in different SaaS companies.

Read the full review


Kustomer

Intelligent CRM for Customer Service

Luna B.

Compact product. Highly recommended.

Used daily for 2+ years
Reviewed 2019-03-27
Review Source: Capterra

How organised it is. And how organised keeps the workflow. Amazing asset for big companies.

Read the full review


Kustomer

Intelligent CRM for Customer Service

Mia M

Amazing!!

Used daily for 1-2 years
Reviewed 2019-03-21
Review Source: Capterra

Overall, the whole experience is awesome and I would highly recommend it to anyone.

Read the full review


Kustomer

Intelligent CRM for Customer Service

Rhett Angold

Amazing CRM tool aggregating all communications around the customer

Used daily for 6-12 months
Reviewed 2018-01-10
Review Source: Capterra

Every communication from all mediums is nicely organized so you can see everything about the customer. Phone, email, SMS, FB messenger, email, all with great integrations!

Read the full review


Kustomer

Intelligent CRM for Customer Service

Daisy Buxhaku

Very helpful platform

Used daily for 6-12 months
Reviewed 2018-01-11
Review Source: Capterra

Having the possibility to enter internal and external notes. Being able to generate different reports as well as combining different types of conversations such as emails, texts etc.

Read the full review


Kustomer

Intelligent CRM for Customer Service

Rachelle Serafico

It's an awesome app! User friendly and easy to use.

Used daily for 6-12 months
Reviewed 2018-06-23
Review Source: Capterra

It's easy to navigate around, very comprehensive, user friendly, helps us a lot especially with the templates.

Read the full review


Kustomer

Intelligent CRM for Customer Service

Leah Abdula

Kustomer is great for work

Used daily for 6-12 months
Reviewed 2019-04-01
Review Source: Capterra

Its great for the business im in, i can keep tabs of what is going on with every specific shop

Read the full review


Kustomer

Intelligent CRM for Customer Service

Anonymous

Essential for any customer care/service team

Used weekly for 1-2 years
Reviewed 2018-12-14
Review Source: Capterra

How easily you can track every action/communication that is done by a customer. Having the timeline with everything in one place eliminates need to search to piece together a customer's history. Also can manage integrations with internal software pretty well

Read the full review


Kustomer

Intelligent CRM for Customer Service

Seth Peshinoski

perfect to use for work

Used daily for less than 6 months
Reviewed 2019-04-02
Review Source: Capterra

it has everything you need in one place, easy communication great for workplace

Read the full review


Kustomer

Intelligent CRM for Customer Service

Elmedina Buxhaku

Good experience, with options to improve

Used daily for less than 6 months
Reviewed 2018-01-18
Review Source: Capterra

- Helpful for the company - Raised the communication throughout the employees - A lot of issues were fixed by using it

Read the full review


Kustomer

Intelligent CRM for Customer Service