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Medallia Experience Cloud Logo

Medallia Experience Cloud

The pioneer and market leader in Experience Management

(7)

Medallia Experience Cloud Reviews

Overall rating

4.5

/5

31

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.46/10

Reviews by rating

Pros and cons

We needed more than surveyware and medallia is by far the most robust experience feedback platform we looked at. Really deep and broad insights and a few great insights.
Flexibility, ease of use and ability to train users quickly for use right out of the box. This application provides a way for Call Centers to become true Contact Centers.
It's a great and clean user interface that allows for quick navigation.
The software is sometimes intimidating for me because most customers do not respond to the survey or get mad about being asked for feedback.
People are able to post what ever they want and too many negative statements are often allowed on this site that can be negative toward a new employee.
Thumbs up functionality - if a user responds to a text with a "stop" message it automatically registers as a thumbs down, which is not always representative of their experience.
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31 reviews

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