MemberLeap Reviews

All the energy is on the front-end to build. Once up and running it is a champ. Custom set-up from beginning. Team meetings were productive. Support for migration was superb. Launch date was met. Response time is always impressive.

Not for those without some computer/database experience. Migrating from one database to another is never an easy task. That being said - MemberLeap was pretty uneventful from start to finish.

Thanks for the awesome review Dawn! Your new website looks fabulous, and we are so happy that you have been able to streamline your organization's day-to-day needs by switching to MemberLeap! Fly high!

We are a 100% volunteer non-profit trade association with over 2,000 Members and have been happily using MemberLeap since 2017. The MemberLeap team made switching providers easy. We like that MemberLeap is strong in Member Management, Member Communication, and Event Management. A very small group of non-technical volunteers is able to manage a very professional looking website and handle all aspects of Member and Event management thanks to MemberLeap's easy to use interface. MemberLeap's customer service is very good and there is a detectable desire to serve their clients.

The only con we have experienced is the inability to issue refunds via the system through our payment gateway. Luckily we have so few refunds it a minor inconvenience. Anything else that we have found difficult has successfully been mitigated by training and assistance from the MemberLeap team.

Thanks for the review Paul! The process of issuing refunds varies based on the payment gateway our clients use.

My organization has used MemberLeap for a few select features for several years, but we recently transitioned to utilize the entirety of the MemberLeap experience. We migrated our membership database, website, and event portfolio to MemberLeap and the customer service was so outstanding throughout the entire process that I felt like we had our very own concierge service! Not only did they respond to every help ticket (and there were a lot of tickets) within 24 hours, they even designed and programmed personalized solutions for my organization that didn't previously exist. It was a real dream working with this team!

I think the proposal and event systems could be updated. It's sometimes difficult to customize things in there.

Hi Alex! Thanks for the great review! MemberLeap has sooooo many features, and I hope you take full advantage of them! We look forward to serving your organization for many years to come.

It seemed straight forward. There was training that came with the program. We do get quick answers when we have a question.

Everything seems to be an "add on". There is a disconnect between what the sales person tells you the program can do and what it can do. Many of the functions we needed were considered a customization. The reason we chose memberleap was that it seemed cost efficient. But now we are paying as much as the other systems we were looking at cost.

Membership database management is flexible with fields - which makes bringing in old material easy - even if you don't use it, conference and event registrations is very user friendly, we use the proposals module to solicit and grade abstracts for our medical conference. The communications (email) piece is great, and the ability to email groups within the database and within modules is also great. I LOVE the Quickbooks integration - you can match up your budget line items for automatic reporting in Quickbooks. The website module is super easy to build and maintain our web pages.

I didn't like that the events and membership modules did not talk to each other much, but MemberLeap is making strides to change that aspect. Archives are okay, but it would be great to have a way to actually share files (like in google docs or dropbox). I would like to see updated training modules to match some of the newer features.

Hi Karla! We have truly enjoyed working with you and the four MemberLeap clients you work with! Did you know that we recently released a new Video Center with updated videos? You should check them out! We look forward to working with you for many, many years to come!

All of the modules are fully integrated rather than being third-party sourced, so the functions are faster and data has full integrity. The modules are also available to be turned on as needed if a phased-in approach is required. In addition, there is the ability to set up committees (aka projects) with an autonomous ability to manage internal emails, calendars, message boards and document archives exclusively and confidentially within each committee.

The administrative functions are fairly basic. Although most of the major admin functions can be assigned to a specific user which is a positive, they can't be defined by role which requires a bit of maintenance as people move around in roles. Also most admin functions are global for the organization, rather than restricted for which person or data fields they can access.

Hi Kristine! We are so excited to have brought you onboard as a client! We are glad you have discovered all of the amazing modules that MemberLeap has to offer! We look forward to seeing your organization grow!

The back end is very user friendly and I love that I am able to customize areas that best fit our demographics.

Billing for non-dues activities is not as intuitive as I would like for it to be.

Thanks for the review Amy! We were excited to onboard the Austin Association of Facility & Maintenance Engineers. If you would like to schedule a quick overview of our non-dues invoices, please contact our customer service team at service@memberleap.com. Take care.

Our HOA has been using a Vieth Consulting Website and MemberLeap since 2007. A few months ago the Website was totally redesigned and we received the latest software version of MemberLeap. The latest version included so many more features that had been added, or we didn't know how to use previously. Vieth Consulting was great to work with for the redesign as well as teaching how to utilize all of the new features, such as Events, Surveys, Committees, Reservations, etc. Whenever support was necessary, they responded very quickly and appropriately. I like how using "Configuration", there are many settings that can be set or customized for what you might need. For example, it can be Configured for a very large organization or a smaller one like ours.

Really, no cons, that I can think of. A few times, I was confused about how to set something up, but the Web Developers or Support were there to help.

Thank you, Donna!

We use the member database, communications, dues management, and website most, but we also try to use everything that is available.

Would appreciate release notes before changes are made to the common application

Thank you very much, Beth! We agree that MemberLeap is a good value! We are working on a system to provide our clients with a list of enhancements to our software as they are released. We are looking to supporting your organization for many years to come!

I was so used to the bad treatment from my old software company that I almost couldn't believe that MemberLeap was as helpful and courteous as they seemed. Every time I have a problem, they are quick to help. I love their videos that are specially made for me and automatically downloaded on my file archives for future reference.

Having a little trouble getting my add-ons automatically onto the invoices. MemberLeap is working on the issue though

Hi Shannon! We are so glad that you are happy with our amazing customer service and that we can provide you with a sync for your QuickBooks. MemberLeap has soooo many great features, and we are looking forward to you giving them all a try. Take care.

-Very easy to use admin console. Once you figure out where everything lives it is easy to get around the system -We have a great deal of flexibility with the system when it comes to customizations. Vieth is great with making changes for the better. If it is outside of the normal system requirements there will be cost associated however with our last system we could not customize anything -Member...

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-A couple of the system generated pages could do with an update on their look.Overall very happy with what we have. -Newsletter module is much better then our previous system but could do with updating. I understand this is on their list of things to do. -Some of the system pages do not allow you to add your own text to the page. For example if I want to add a statement to the file manager page I cannot without Vieth adding it for me. It would be nice to have that ability. -They do not have a subscription module which our last system had. They do have the ability to do custom member types and they do have a online store.

It does EVERYTHING I need and is really user-friendly-- membership, event registration, abstract submission, website management, email & newsletter communications, and more... and whenever I think of something I need that it doesn't do, they can almost always program it within a couple of days. They are totally terrific and I am recommending this software who manages a professional association or scientific society.

Occasionally I want a report of some kind that I can't figure out how to get-- but I can ask them and they will help me get what I need. They are so helpful I really can't complain.

Thank you so much Amanda for the amazing review! We are so glad that MemberLeap offers EVERYTHING you need!

When I can't figure something out on my own by reading their HelpDesk articles/watching their instructional videos, I can email the Customer Support team and they will very quickly tell me how to fix my issue and often they just fix it for me and teach me how to do it myself next time. FAST response time with wonderful assistance.

None that I can think of at this time.

Awe! Thanks Susie! We have enjoyed having you as a client, and we are excited that you brought a second organization to us.

It is a big time saver. It is good to have all our information in one integrated database were we had three different systems in the past.

Can not produce a PDF Registration Form for our annual Convention , for mailing to members who do not have computers. There is such a wide variety of reports it is hard to keep track of what each report does. It would be nice to eliminate reports that I would never use.

Hi Kermit! We are so happy that you choose MemberLeap. I am checking with our event programmer to see what it would take to create a PDF of your event registration. We'll be in touch! Take care!

Memberleap is easy to learn and provides us with the functions we need to handle a nearly 1,000 member association. Support staff are responsive. Prior to Memberleap, our website was hacked. We were using multiple systems and products. Being able to integrate nearly everything into one system was a relief, more effective, and allowed us to be more responsive to our members.

There are a few things … support documents are not always clear; some show videos feature previous software versions; few communications about new options or updates.

Hi Diane! We have been honored to have you as a client for the past 5 years! All features integrated into one system is truly an efficient way to manage such a large organization. We will be releasing our updated training videos soon. Because our primary focus is on our clients and enhancements are made regularly, it doesn't leaves a lot of time to make the necessary updates, but the functionality is always relevant. We are brainstorming the best way to let our clients know about all of the new enhancements to our system in a timely manner. Please look for more to come on that. We look forward to serving you for the next 5 years and beyond. Take care.

I could understand the functionality and I only have general technology skills. This package will enable our group of volunteer Judges to vastly increase our communication and get better organized. The calendar, message boards, and mass emails are especially helpful trying to run an organization of volunteers without an executive director.

There are a few layers to get through to create designs and some areas can be frustrating when you forget how to do something. We are beginning to create some how to videos to assist with this

Thanks for the review Judge Tabbey! We are excited that you have found a software platform to meet your organization's needs. We love partnering with local associations too!

The platform has been a game changer for our organization. We have been able to offer virtual elections, surveys, and webinars from one place - which would have been tedious previously - and essential since the COVID-19 Pandemic. Centralized Membership Roster and Billing system, Committee Portal, and communication system has helped us be more efficient - and provide a legacy of information for future officers and board members in our all-volunteer organization.

Creating new web pages can be a little challenging at first - but becomes easier with practice. It is a trial and error type of thing - but when you get the hang of it, the results can be cool. Also, some of the Zoom interface features are still being developed, like event tracking and attendance (but Zoom site provides this information already).

Thanks for the kind words Paula! We have truly enjoyed getting to know your organization. Best of luck to you!

We chose Memberleap (previously Vieth Consulting) twenty two years ago, because they were the only company available who could give our organization every thing we wanted. We needed a member database which could be deliniated by several categories. We needed to have a website to which we would be able to make changes to and not have everything a 'canned' product.

At the present time, I cannot think of any cons regarding this software for our organization.

Hi Roberta! Thank you so much for the kind words! We have truly enjoyed having you as a client for the past 22 years and look forward to the next 22 years!

MemberLeap took the place of a website editor, membership database and several spreadsheets. Enabled us to control access to members only features and pricing. Enabled an online membership directory that updates as members join or renew. Support is timely and ability to customize features to meet our needs is appreciated.

I do not have any significant complaints. More flexibility to format broadcast email message to support features available in MailChimp & Constant Contact would be nice.

Thanks for the review Brad! It is awesome when prospects come to use with multiple systems and we can consolidate them into one efficient system! Are you using our basic broadcast email message module, or have you tried our advanced broadcast features that also creates beautiful newsletters?

We used MemberLeap several years ago to custom build our association sites, and when the time came to add a new site, it was an easy decision. They have a great and attentive staff; their system is very user-friendly; issues and problems are resolved quickly; and any custom updates made are available to all clients.

The only issue I've had (which MemberLeap staff helped me work through) was in figuring out the grid editor on our template. Other than that, the software is very easy to use.

Shannon, we have enjoyed working with the Oklahoma Restaurant Association, Oklahoma Hotel and Lodging Association, and Oklahoma Travel Industry Association over the years, and we are excited to present your new ORA Expo event website too.

Provides an administrator with more than enough tools to manage content and configure processing options.

Just the overall layout, font and style of the Admin pages. It's perfectly fine but as far as the look and feel, it's not to my own personal taste. No biggie.

Thanks for the review Christine! It looks like you haven't taken advantage of some of our latest free enhancements that have an improved layout, look, and feel. I'll reach out to you directly to discuss this further. Take care.

We came from another association software that did not have all the features that MemberLeap offers. We were able to have one website connected with our database and that has been great.

There are certain features that we wanted that we had to have the developer design for us. It took a while but we were happy with the end result.

MemberLeap does have a lot of amazing features. We're glad that our designer was able to give you exactly what you wanted. There is a lot of work that goes into managing a large conference, and we're so glad that our software could help you with that. With so many software features, we provide the best support to our clients by having specialists for them.

6.2.2. We have been pleased with our transition so far and appreciate all of the tech/support staff working with us as we discover things we didn’t think about before the transition. As is often the case, until we started working in and using the system, there were aspects we didn’t know that we needed. The folks at MemberLeap and rep Consulting have been great about either talking us through how to use or find what already existed or helping us figure out what we need to have added. So far, it has been more of a positive experience for us. You don’t always get the positive feedback, usually you only hear about complaints from clients, so NABCA wanted to give you some positives.

Higher learning curve than anticipated; however, no fault of MemberLeap.

Thanks for the kind words Joyce! Don't forget... we have lots of training videos available, a comprehensive online Help Desk built into your software, and 24/7 customer service to help you when you need it.

The product is easy to use, but the support team is outstanding.

Embedded text features (member emails, etc.) don't show up to administrators to view them for possible editing

Thanks for the review, Sam! Much appreciated! The embedded text features you're referring to are the custom message verbiage options within our configuration settings, where clients can change verbiage. We'll see what we can do about making the default verbiage more visible.

The software is easy to use and most functions we need are included. Anything not included is easy to add on for a reasonable fee. They have been very accommodating. Everything is much more efficient. This is the second non-profit I have brought to Member Leap. I liked the company so much and the product offering worked so well that when it came time to I recommended my new employer use MemberLeap.

Some things could be improved such as the store/merch design. I find it a bit basic. We also ran into some trouble with the donation function not being nearly as robust as we needed. We are a non-profit so that is a major area for us. We were able to come up with a reasonable work around without having to spend money on customization but eventually we will need to beef it up.

Thank you Karen! It is always a pleasure working with you!