As a non-profit trade organization, we've really liked the functionality provided to us at a very reasonable cost and the timely customer service that has been provided as our use continues to grow.
The best part about MemberMouse has to be the support. On their website, the product is very well documented and if you have any hurdles, their support is timely and thorough. For the low upfront implementation cost and very reasonable monthly fee, we have had no reason to explore other providers.
There's definitely some skilled WordPress knowledge required to implement MemberMouse. It can be a bit technical at times which leads to a learning curve for some administrative users.
Likelihood to recommend: 10/10
From the user perspective, MM is so much smoother than another plugin we used. People can log in and use the materials and if there are tech questions the support is there.
One of the things we struggled with when we were using another membership management plugin is changing the password and logging in. Now all our members can change and update their passwords on their own without us helping them on the admin end.
There are a lot of default pages and features that might need to be configured, like profile updates. Sometimes there are glitches with updating payment methods and I have no idea how to resolve them. Also during our launch we need to hire a developer to keep an eye on caching. Somehow the MM cart and our hosting don't work together and so the payment doesn't always go through. Hiring a developer helps but as we grow I wonder if it's going to be sustainable. One more thing is reporting. I guess I'd need to upgrade for it, but it just is so frustrating when you can't get the reports of clients and have to dig through a whole bunch of names and click on each user individually to see what their current payment status is. A better structure and organization of users will really help.
Likelihood to recommend: 8/10
Linking Membermouse and my forum (Discourse) has been REALLY difficult. I wish there would be more connection/collaboration with other plugins/solutions. The support is good and tried to help but they just don't have enough solutions because of the way the plugin has been made. They also changed their price plans and it is very confusing (and the second plan is twice more expensive than the first!) . As a result, I can't even access some basic features such as modifying a subscription... Their content creation (podcast and articles) is good and interesting and give quite a lot of good information about membership business.
I can manage my members with this plugin. It allows me to restrict access to courses, forum and events so it does the job when everything is configured...
Translating the front end requires you to code. I just don't understand why it is that hard to do that and why it is not made easy in the backend by giving access to some variables to change. Creating a product and its description (I mean a nice one that make you want to buy) is far from easy and requires once again to code. In the end, a lof of simple things require you to code and I'm wondering why.
Likelihood to recommend: 6/10
It’s helped us start our membership with plenty of high-powered functionality at a very reasonable investment.
There are a ton of features which allows you to customize your membership EXACTLY as you want it (unlike many other options). Very reliable.
Could be a little more user friendly. It’s not difficult to use... there’s simply room for improvement. They have great documentation and onboarding videos.
Likelihood to recommend: 9/10
Overall the experience with MemeberMouse has been a long and positive one.
Ease of design and implementation was the key to our choosing MemberMouse.
There are a few features that as a non-profit, won't work for us.
Likelihood to recommend: 10/10
The free trial is designed to let you use all the major features of MemberMouse, so you can evaluate the platform and get started without investing any money. We welcome you to use the plugin with no strings attached for 14 days because we understand there's a lot to take into account when choosing a solution and we want you to know that MemberMouse is the right fit for your business.
Our standard Builder Plan is just $29 a month, it provides all the Core Features necessary to run a fully functional, robust membership business. Our Advanced Plans start at $79 per month, and include additional features that businesses with a larger membership will find indispensable.
We also offer annual pricing plans at a 17% discount. As well as special pricing plans for StartUps with a limited member count and non-profit organizations. Our goal is support your specific use case so if you think MemberMouse is for you, please reach out and ask us about our special plans and custom quotes!
MemberMouse is a WordPress membership plugin that businesses can use to sell products, memberships, and even subscriptions to services online. It allows to easily create members-only website areas to post unique content available to paying subscribers, along with trial offers, coupons or other exclusive services.
MemberMouse is suited for organizations of all sizes. This membership management solution is lightweight enough for small companies, but still powerful enough to support large organizations.
MemberMouse main features include management of memberships and subscriptions, creation of self-service checkout pages, protection of premium content from non-paying users, fully customizable site theme customization and SmartTags integration to add dynamic content.
MemberMouse has developed a way for organizations to create members-only areas on their websites. These areas are ideal when selling digital products, subscriptions, and SaaS solutions. Members-only areas are also useful for businesses that ship physical goods, along with any organizations that need to provide “core-value” content to clients in a protected environment.
In addition to managing the operations of a password-protected site, MemberMouse also handles the financial aspects. Users are provided with a suite of automated customer support tools, which means clients can update their own billing information and cancel their accounts without requiring a support representative for help with the process. Self-configuring checkout pages and overdue payment handling—in which MemberMouse automatically emails customers whose credit cards have been declined—are also tools meant to improve the health of a company’s revenue.
Any business that can benefit from having a members-only area on its website, can benefit from trying out MemberMouse’s WordPress membership plugin. The company has worked with organizations of all sizes, from very small businesses to the largest organizations. A few well-known MemberMouse clients include the band Chicago and DirectTV.
Within larger organizations, the MemberMouse WordPress membership plugin is typically managed by internal IT departments or outside developers. The plugin has been designed in a way that is easy for anyone to use. Layouts are customizable, with functional elements being delivered by shortcodes that are simple to edit. As a result, MemberMouse can be implemented by any member of a company’s team.
MemberMouse offers tools that organizations can use to easily manage dozens, hundreds, or even thousands of digital “members,” also known as subscribers. The platform’s customer management feature includes complete order histories, engagement statistics, and access rights for each member. Businesses have the option to pause, cancel, or refund a member’s subscription at any time.
Within the membership management module, users can search for members by name or keyword, import members from outside services, or export member lists to their desktops. Members can be sorted by membership level or the date when a member was registered, enabling users to find the members who’ve been subscribing to their services for the longest period of time.
Self-configuring checkout pages are a major component within MemberMouse’s WordPress membership plugin. Checkout pages are where an organization’s members officially sign up for and pay for their services or subscriptions. MemberMouse has opted for self-configuring pages, which enables users to design checkout pages that look just how they want.
Of course, a company’s needs change over time. Because of this, MemberMouse has created checkout pages that can be edited from within WordPress and setup with whichever payment gateways a business selects. MemberMouse integrates with payment gateways that include PayPal, Authorize.net, Stripe, Braintree, Auth.net CIM, ClickBank, and Lime Light CRM.
Paying subscribers generally expect access to premium-level content. MemberMouse makes it possible for organizations to prevent non-paying members from accessing certain website pages and posts. Using MemberMouse’s content protection features, organizations can protect content based on membership level or bundle. Users click the “Grant Access” button, and then choose which membership levels or bundles should be given access to the content from the provided drop-down menu.
These same features enable organizations to “drip” content to subscribers over time, rather than releasing batches of content all at once. When a post has been marked as “protected,” it can only be accessed with visitors with the appropriate access levels. Visitors without access are directed to teaser content, which is an effective way of encouraging those visitors to sign-up to see more.
MemberMouse users have access to thousands of themes for their membership sites, which can be customized and optimized to reflect each organization’s unique issues and branding elements. Content widgets can also be dropped into themes to display any content that is available to members, along with content that will be available in the future.
Click on the “customize” button to edit any theme. Users can change the site title and tagline, colors, background image, and navigation bar. Although some themes will support static front pages, other will not. Users that decide not to display static front pages also have the option to display the latest posts to users who log-in to their membership-only sites.
Using SmartTags, organizations are able to add all types of advanced functionalities to their WordPress pages. Users don’t have to understand anything about advanced web programming languages to implement this functionality. Instead, they can quickly execute ideas without relying on developers or programming specialists.
SmartTags, which are shortcodes, make it easy for MemberMouse users to target offers based on referring affiliates, dynamically display content, and show upsells/downsells. Organizations can display their members’ names or profile photos on their websites. Users can also control which types of content is displayed at any time, based on parameters like membership level, purchase histories, or membership length.
Integrations are an important part of MemberMouse. The WordPress plugin integrates with nearly a dozen service providers for payment gateways and email marketing. A few of these apps include MailChimp and GetResponse (for email marketing), and Stripe, PayPal, and Braintree (for payments).
Using MemberMouse’s API, businesses can communicate and integrate with external systems, as well. The company’s push notification system, PHP interface, and WordPress hooks allow organizations to connect with fulfillment providers, sync databases, and call custom scripts.
Organizations that utilize MemberMouse are able to choose from three basic pricing plans. The cheapest option, the Starter plan, begins at $19.95 per month. At the other end of the spectrum, the company’s most expensive plan, the Growth plan, costs $59.95 per month. For that price, organizations are able to add up to 10,000 members. All MemberMouse plans include premium features like content protection, piracy auto-locking, SmartTags, and support automation.