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sticky.io

Powerful ecommerce platform, optimized for all billing needs

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sticky.io Pricing, Features, Reviews and Alternatives

sticky.io product overview

What is sticky.io?

sticky.io is a fast-scaling, order management and recurring billing platform built for direct-to-consumer and subscription commerce. sticky.io integrates with any storefront or front-end application to broaden billing and order management capabilities. With sticky.io's advanced analytics and reporting, brands have a 360-degree view of the customer and can identify what actions will make the biggest impact in optimizing opportunities and maximizing revenue.

Key benefits of using sticky.io

— Cross-sell, up-sell and discount flexibility for trial, subscription and straight-sale offers
— 400+ integrations and strong partner ecosystem to drive quality traffic
— Industry leading anti-fraud, MID management and chargeback prevention
— Designated Client Success Manager to optimize sales performance and profitability
— AWS hosted reliable platform with 99.998% uptime, sticky.io doesn’t go down

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
24/7 (Live rep)
Phone Support
Knowledge Base

Training options

Live Online
Webinars
Documentation
Videos

sticky.io pricing information

Value for money

3.6

/5

22

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

sticky.io features

Functionality

4.0

/5

22

Total features

70

8 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
Third Party Integrations
API
Activity Dashboard
Alerts/Notifications
Data Import/Export
Email Marketing

sticky.io users reviews

Overall Rating

4.0

/5

22

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.2/10
Rating distribution

5

4

3

2

1

10

6

3

1

2

Pros
As a CRM this software is great for the customer service end of things. I am really impressed with the improvements that have been made to the customer/order aspect of Sticky.io.
The CC processing features are advanced but easy to use. Reporting and analytics are awesome.
Overall Sticky.io is great software. The team is always willing to help us with our reports and custom requests.
Cons
It's so bad in fact that we chose to integrate instead of use your web interface to fix this issue.
The Product, category, campaign setup can be a little confusing.
It is really hard to understand the pre-built reports. There is inconsistency in the use of terms.
Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Sticky review

Reviewed 2 years ago

Very good overall experience with sticky.io. The support staff, everyone from Technical Support to Accounting, are very knowledgeable and friendly.

Pros

The CC processing features are advanced but easy to use. Reporting and analytics are awesome.

Cons

Integration is tricky but the training and support helps quite a bit. The Product, category, campaign setup can be a little confusing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Great to get started, but in the long haul needs for feature Uugrades or required

Reviewed 5 years ago
Pros

For an easy to learn CRM this would be it, you can fully train someone on Limelight in less than a few days. It allows for various wildcard searches to be performed in different fields, which speeds up productivity and requires less request to repeat information to locate accounts while speaking to clients. The CRM holds multiple user accounts and products, and shows failed attempts to purchase and...

Cons

Note taking can be a hassle, when writing notes there is not a seperate tab, or dedicated area which allows for multiple users to leave notes for future users, or administators to reference regarding actions made to the account, users must search per line item to view notes, or go to a different view to see all notes which is still per line item as you toggle through the notes. If the client has been...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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If you want to Scale, choose to partner with sticky.io

Reviewed 2 years ago

Our business has grown ten-fold by partnering with an industry leading crm, Sticky.io.

Pros

Without sticky.io we would not be able to run our business effectively. The reporting, integrations and customer support have been monumental in our success. sticky.io helped us partner with trusted resources throughout multiple segments of the industry to get the traction and attention needed to scale.

Cons

User interface is developer friendly but could use some updates to become everyday user friendly. Some of my team members that are not on the dev side have made comments about this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Sticky.io For Subscription Business

Reviewed 2 years ago

Overall Sticky.io is great software. The team is always willing to help us with our reports and custom requests.

Pros

As a CRM this software is great for the customer service end of things! I am really impressed with the improvements that have been made to the customer/order aspect of Sticky.io. It is really simple to set up alerts/daily reports. It is also very straightforward to export large amounts of orders with a few critical filters.

Cons

It is really hard to understand the pre-built reports. There is inconsistency in the use of terms. Sometimes they include or exclude data from a calculation that does not really make sence. Usually, you are flying blind and have no way of knowing how they are calculating or whipping up a report. My company is mainly subscription service, we offer custom bundles - the more you bundle the lower the...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Expensive and billing UI is a mess - planning to find a replacement

Reviewed 5 months ago

Expensive, bad update process. (Updates during the day have caused issues and then those that pushed out the update leave for the day. Several updates have had to be rolled back leading me to believe you don't have sufficient test coverage.

Pros

I like your support team. I have worked with [SENSITIVE CONTENT] for years and it's been a good experience. Other honorable mention goes to [SENSITIVE CONTENT].

Cons

It's very difficult to look at billing history and see what charges are associated with a particular product the customer has purchased. It's so bad in fact that we chose to integrate instead of use your web interface to fix this issue. Happy to give you a demo of what it should look like in our opinion.

sticky.io FAQs and common questions

Q. What type of pricing plans does sticky.io offer?

sticky.io has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of sticky.io?

sticky.io has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does sticky.io support?

sticky.io supports the following languages:
English


Q. Does sticky.io offer an API?

Yes, sticky.io has an API available for use.


Q. What other apps does sticky.io integrate with?

sticky.io integrates with the following applications:
Wix, Authorize.Net, Adobe Commerce, WooCommerce, PayPal, 3PL Warehouse Manager, Square Payments, WordPress, Stripe, Paysafe, Klaviyo, GetResponse, Braintree, BigCommerce, Shopify


Q. What level of support does sticky.io offer?

sticky.io offers the following support options:
Email/Help Desk, Chat, 24/7 (Live rep), Phone Support, Knowledge Base

Common sticky.io comparisons

sticky.io logo
Chargebee logo
sticky.iovsChargebee

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