sticky.io Pricing, Features, Reviews & Alternatives

sticky.io

Powerful ecommerce platform, optimized for all billing needs

4.0/5 (21 reviews)

sticky.io overview

What is sticky.io?

sticky.io is a fast-scaling, order management and recurring billing platform built for direct-to-consumer and subscription commerce. sticky.io integrates with any storefront or front-end application to broaden billing and order management capabilities. With sticky.io's advanced analytics and reporting, brands have a 360-degree view of the customer and can identify what actions will make the biggest impact in optimizing opportunities and maximizing revenue.

sticky.io is easy and fast to roll out, with little effort required from internal IT and Engineering teams. sticky.io is PCI Level 1 certified, with 99.998% uptime with AWS hosted servers—so your checkout never goes down.
www.sticky.io

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English

sticky.io user reviews

Value for money
Features
Ease of use
Customer support
  3.8
  4.0
  3.9
  4.6
LIAM O.

Sticky review

Used daily for 2+ years
Reviewed 2020-12-11
Review Source: Capterra

Very good overall experience with sticky.io. The support staff, everyone from Technical Support to Accounting, are very knowledgeable and friendly.

Pros
The CC processing features are advanced but easy to use. Reporting and analytics are awesome.

Cons
Integration is tricky but the training and support helps quite a bit. The Product, category, campaign setup can be a little confusing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Great to get started, but in the long haul needs for feature Uugrades or required

Used daily for 1-2 years
Reviewed 2018-02-06
Review Source: GetApp

Pros
For an easy to learn CRM this would be it, you can fully train someone on Limelight in less than a few days. It allows for various wildcard searches to be performed in different fields, which speeds up productivity and requires less request to repeat information to locate accounts while speaking to clients. The CRM holds multiple user accounts and products, and shows failed attempts to purchase and gives reason codes for why the purchase was not successful. Allows for different views to review client accounts. The software is intergratable with other software. The CRM is cloud based and allows for agents/administrators to have access whenever and internet or wifi connection is available, which is great for remote teams anywhere. Users have access to a 24/7 online cloud knowledge base for feature usage and how to's with screenshots for reference. This would be a start-up companies option to train multiple users quickly, for product launch.

Cons
Note taking can be a hassle, when writing notes there is not a seperate tab, or dedicated area which allows for multiple users to leave notes for future users, or administators to reference regarding actions made to the account, users must search per line item to view notes, or go to a different view to see all notes which is still per line item as you toggle through the notes. If the client has been with the product for several months or years it is a lot of notes you have to reference through which hurts productivity and creates longer calls. A huge con is when you are cancelling out a user account, or if you are changing a recurring date if the user clicks the back button after the tasks completes refreshing the webpage to reflect the new dates, the new changes will go undone and revert back to the original data as if no changes were made resulting in user error, and the client is continued to be billed, no discounts if any applied will unapply. The CRM needs to fix this to prompt "Do you want to undo discount/date change/cancellation?" if the back button is clicked to eliminate user error based on the software limitaitons. Features which can be customized to automatically preform after actions are done on an account need a function to allow for agents to resend emails if the user did not get them. If automatic emails go to users cancelling and they did not get it you have to restart the product then cancel is again to have another automatic email sent to client/customer or manually send an email. For refunds, if the automatic email did not go out you have to manually send out the email which is time consuming allocating to another agent or for the current agent. There is a need for an upgrade which allows after an automatic email has been sent a button will appear which says "resend cancellation" "resend refund" this should also be true if the user inputted the email wrong and it was only noticed by agent after the automatic email was sent and the agent needs to update the email for the client/customer to be able to receive the email at the correct addr. The ability to merge duplicate accounts with all the same information except email or credit card number, sometimes accounts get oversight because the user made two accounts and put the wrong email on one and you have to note the account because you can't merge the two accounts. Note deletion if you accidently copy and cute a note in the wrong account you can't go back and delete it or edit it. If a feature was available to edit the note that would be valuable even if it kept the original note information and shows the edit. . Sometimes it can experience billing glitches. Program needs a command feature if "product a" is cancelled auto cancel "product b" so it doesn't continue to bill to help eliminate human error, where the product being sold requires product A to have product B, and without product A then B can no longer continue to bill.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 2/10

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Blake G.

If you want to Scale, choose to partner with sticky.io

Used daily for 6-12 months
Reviewed 2020-07-01
Review Source: Capterra

Our business has grown ten-fold by partnering with an industry leading crm, Sticky.io.

Pros
Without sticky.io we would not be able to run our business effectively. The reporting, integrations and customer support have been monumental in our success. sticky.io helped us partner with trusted resources throughout multiple segments of the industry to get the traction and attention needed to scale.

Cons
User interface is developer friendly but could use some updates to become everyday user friendly. Some of my team members that are not on the dev side have made comments about this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Elisa B.

Sticky.io For Subscription Business

Used daily for 2+ years
Reviewed 2020-12-18
Review Source: Capterra

Overall Sticky.io is great software. The team is always willing to help us with our reports and custom requests.

Pros
As a CRM this software is great for the customer service end of things! I am really impressed with the improvements that have been made to the customer/order aspect of Sticky.io. It is really simple to set up alerts/daily reports. It is also very straightforward to export large amounts of orders with a few critical filters.

Cons
It is really hard to understand the pre-built reports. There is inconsistency in the use of terms. Sometimes they include or exclude data from a calculation that does not really make sence. Usually, you are flying blind and have no way of knowing how they are calculating or whipping up a report. My company is mainly subscription service, we offer custom bundles - the more you bundle the lower the price per item. I am not a developer but I do have a bit of understanding that we are bending sticky.io (limelight) to do something we want rather than what it was designed to do. We started out using sticky.io in this way and unfortunately, we have minimal insight into the child products sold within the custom bundles. Without the insights, it is really hard for us to make a decision of changing how we sell our subscriptions. We can't really see what is going on with these specific products that make up the majority of our subscriptions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Dan S.

Using any other software would be better

Used occasionally for 6-12 months
Reviewed 2020-12-11
Review Source: Capterra

They continue to ship software that I'd be embarrassed to present to my users. They have abysmal product design talent, poor attention to detail, and the quality of their engineering seems to match. I regret not asking myself if they'd ever shape up to be at the ranks of Shopify or BigCommerce in terms of their product quality before signing a contract with them. We've built a whole website around their solution, but we won't launch it because it would be an embarrassment to send users to their checkout, not to mention a pain to use their admin tool. Partnering with Sticky.io has effectively burned me out on my own business.

Pros
It's flexible, and you can basically represent any recurring e-commerce model you'd need to.

Cons
It's a poorer product than any alternative. Its design (UI and UX), engineering, and APIs are all mediocre at best. When considering picking Sticky.io as a partner, look discerningly at their product, their brand, and their new hosted checkout product, and ask yourself: "Will they ever wake up one morning and be a world-class product with a world-class brand?"

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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sticky.io pricing

Pricing options
Subscription
View Pricing Plans

Speak to sales@sticky.io for more information on pricing.

sticky.io features

API
CRM
Email Marketing
Reporting/Analytics
Social Media Integration
Third Party Integrations

Access Controls/Permissions (315 other apps)
Activity Dashboard (422 other apps)
Alerts/Notifications (451 other apps)
Calendar Management (318 other apps)
Contact Management (379 other apps)
Customer Database (342 other apps)
Customizable Branding (379 other apps)
Customizable Templates (332 other apps)
Data Import/Export (450 other apps)
Email Management (330 other apps)
Mobile Access (423 other apps)
Reporting & Statistics (447 other apps)
Search/Filter (326 other apps)
Surveys & Feedback (312 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for sticky.io

Benefits

— Cross-sell, up-sell and discount flexibility for trial, subscription and straight-sale offers
— 400+ integrations and strong partner ecosystem to drive quality traffic
— Industry leading anti-fraud, MID management and chargeback prevention
— Designated Client Success Manager to optimize sales performance and profitability
— AWS hosted reliable platform with 99.998% uptime, sticky.io doesn’t go down