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SmileBack
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The Feedback Specialists
Table of Contents
SmileBack - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
SmileBack overview
What is SmileBack?
SmileBack is the only customer feedback system specifically designed for MSPs and helpdesks, and focused exclusively on customer satisfaction. Our CSAT, NPS and reporting tools empower you to drive your business by making feedback abundant and actionable.
We know customer satisfaction is the #1-indicator of success for MSPs, and we're the experts in the space. Our products will not only dramatically increase the amount of feedback you receive, but also help you analyze and take meaningful action from it in order to improve customer retention and market to new opportunities.
• Instant Feedback
Get instant reviews and critical client comments by triggering one-click surveys at the close of every ticket and schedule recurring surveys to better understand customer loyalty
• Analysis + Reporting
Easily monitor customer sentiment with real-time dashboards in order to gather insights and create custom reports for your clients
• Take Action
Showcase your responses by turning comments into client testimonials and set up workflows to instantly respond to issues
Key benefits of using SmileBack
Get instant reviews and critical client comments by triggering one-click surveys at the close of every ticket and schedule recurring surveys to better understand customer loyalty
• Analysis + Reporting:
Easily monitor customer sentiment with real-time dashboards in order to gather insights and create custom reports for your clients
• Take Action:
Showcase your responses by turning comments into client testimonials and set up workflows to instantly respond to issues
Starting price
per month
Alternatives
with better value for money
SmileBack’s user interface
SmileBack pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.7
Ease of use
5.0
Customer support
4.8
Reviews sentiment
What do users say about SmileBack?
The pricing is good for the features that SmileBack offers.
Who uses SmileBack?
Based on 35 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
- Not enough reviewsSmileBack's key features
Most critical features, based on insights from SmileBack users:
All SmileBack features
Features rating:
SmileBack alternatives
SmileBack
Starting from
99
Per month
SurveyMonkey
Starting from
No pricing info
Trustpilot
Starting from
No pricing info
Jotform
Starting from
No pricing info
SmileBack pricing
Pricing plans
Pricing details:
User opinions about SmileBack price and value
Value for money rating:
To see what individual users think of SmileBack's price and value, check out the review snippets below.
Verified reviewer
Anonymity request
Andrew M.
Service Manager
SmileBack integrations (13)
Integrations rated by users
We looked at 35 user reviews to identify which products are mentioned as SmileBack integrations and how users feel about them.
Integration rating: 5.0 (1)
Other top integrations
SmileBack support options
Typical customers
Platforms supported
Support options
Training options
SmileBack FAQs
SmileBack has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What languages does SmileBack support?
SmileBack supports the following languages:
English
Q. Does SmileBack offer an API?
No, SmileBack does not have an API available.
Q. What level of support does SmileBack offer?
SmileBack offers the following support options:
Email/Help Desk, Chat, Knowledge Base, Phone Support