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ThunderTix
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Ticketing solution for the performing arts
Table of Contents
ThunderTix - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
ThunderTix overview
What is ThunderTix?
ThunderTix is a complete ticketing system with built-in CRM, email marketing, memberships, donor and volunteer management, plus sales for gift cards and merchandise. Teams can sell tickets for both general admission events and assigned seating events that display each venue's layout. The platform enables managers to replicate events and copy event details to build an entire season and create pricing tiers by ticket type or seating section. The customer relationship manager, mass mail, and conversion pixel tracking empower users to reach the audience. Administrators can personalize email confirmations, event reminders, and tickets to include terms & conditions and sponsor ads. Operators can personalize the ThunderTix event listing with CSS to match the styles of the website for a branded experience and inspire customer confidence with secure transactions. The box office portal allows staff to process orders on behalf of customers by phone or on-site for walk-ups. Encourage sales with packaged discounts, loyalty programs, and coupons. Customers can print tickets at home, at the box office, or present an electronic ticket to be scanned using the mobile app or handheld scanners. Venues are wowed by the percentage of ticket buyers that opt to round-up the purchase for a small donation. Optionally give customers increased control to exchange seats, process refunds, or convert purchase to a donation back to the venue or to a gift card as a customer credit towards a future purchase. While welcoming patrons to events, staff will be notified when attendees are checking in a donor to ensure the personnel are thanked for the support. Operators can create user logins for all staff and track all sales to see which reps are shining. For those customers that aren’t quite ready for in-person events can use the virtual streaming and video integration for virtual or hybrid events. Supervisors can enable pay what you can pricing to encourage attendance for this new type of event. View digestible sales graphs through the dashboard or download relevant reports. Get to know the audience better by sending automated surveys to learn what was loved. Once the last guest has left, think about how ThunderTix can serve even better next time and head over to the feature request page to upvote or submit new feature requests.
Who uses ThunderTix?
By industry, ThunderTix reviewers are most commonly professionals in entertainment (34%). The most frequent use case for ThunderTix cited by reviewers is ticketing (93% of reviewers).
What do users say about ThunderTix pricing?
Most users consider ThunderTix to deliver excellent value for money, as they appreciate the affordable pricing with no ticket fees and extensive features. However, some users report concerns about extra costs for features like seating charts and email marketing.
Starting price
per month
Pros & Cons
Responsiveness
Versatility
Simplicity
Reliability
ThunderTix’s user interface
ThunderTix pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.6
Ease of use
4.7
Customer support
4.9
Reviews sentiment
What do users say about ThunderTix?
Reviewers appreciate ThunderTix for its ease of use, flexible ticketing options, and intuitive interface, which make event setup, ticket sales, and seating management straightforward. They find the reporting features comprehensive and customizable, and say the system helps them track sales, manage guest lists, and control costs effectively. Most feel the pricing is competitive and value the ability to pass fees to customers or keep them internal.
Users report that customer support is responsive, knowledgeable, and quick to resolve issues. They like the platform’s ongoing feature updates and customization options, though some mention occasional navigation challenges and wish for more advanced seating chart controls.
Select to learn more
Who uses ThunderTix?
Based on 270 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
ThunderTix's key features
Most critical features, based on insights from ThunderTix users:
All ThunderTix features
Features rating:
ThunderTix awards
ThunderTix alternatives
ThunderTix
Starting from
20
Per month
Tix
Starting from
0.25
TicketSauce
Starting from
No pricing info
accesso ShoWare
Starting from
No pricing info
ThunderTix pricing
Pricing plans
Pricing details:
User opinions about ThunderTix price and value
Value for money rating:
Of 35 reviews that provide robust commentary on ThunderTix's price and value, 91% mention it in a positive light.
Most users consider ThunderTix to offer excellent value for money. They appreciate its affordable pricing structure, which includes no ticket fees and allows for maintenance status during off times. Users find the software cost-effective, especially compared to other options that have additional fees per ticket. They also value the extensive features provided at a reasonable price, noting that it supports easy event setup, integrates well with payment systems, and increases sales. Some reviewers feel that the pricing is unbeatable and budget-friendly. However, a few users mention concerns about additional costs for certain features like seating chart creation and email marketing.
, and
To see what individual users think of ThunderTix's cost and value, check out the review excerpts below.
ThunderTix integrations (26)
Integrations rated by users
We looked at 270 user reviews to identify which products are mentioned as ThunderTix integrations and how users feel about them.
Integration rating: 4.9 (7)
“That's my audience mailing list. It's more sophisticated than Thundertix that I know of. Might be wrong but I'm comfortable with Mailchimp. Been with them more than 8 seasons.”
“Copying email lists after events is so simple and has helped us grow our overall audience.”
“I appreciate how ticket purchasers are automatically added to our MailChimp email list.”
Alyce M.
Artistic Director
Integration rating: 2.0 (1)
“This is how I manage our website - getting the code was important. There were some issues with the javascript in the code that I had to go back and fix in order to make the website work properly.”
Mat L.
Managing Director
Integration rating: 5.0 (6)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
ThunderTix customer support
What do users say about ThunderTix customer support?
Customer support rating:
We analyzed 118 verified user reviews to identify positive and negative aspects of ThunderTix customer support.
Widespread user sentiment highlights fast, clear, and effective responses from ThunderTix customer support.
A significant portion of users found support easy to reach, with live agents and prompt replies via phone, chat, or email.
Many reviewers praise the team's patience, professionalism, and willingness to guide users through complex or stressful issues.
A number of users appreciate personalized attention, with support staff often recognized by name for their helpfulness and expertise.
Support options
Training options
To see what individual users say about ThunderTix's customer support, check out the review snippets below.
“We had an experience with an online error in regards to customers being able to purchase and process payments and my account manager, Pam Mason, was extremely helpful in diagnosing our problem and providing the assistance and guidance we needed to help us remedy the problem. ”
Jesse M.
Executive Director
“The customer support has been outstanding and I can't say enough great things about the immediate responses to questions, informative answers, and above all the courteous nature of each and every representative i've worked with thus far. ”
Jessica H.
Marketing Coordinator
“Kinda repeating what I put on the first page: "when we first started, we had a lot of questions figuring it all out, but reaching customer support was super simple. When I contacted I got a response within 24 hours.”
Megan F.
Office Manager
ThunderTix FAQs
ThunderTix has the following pricing plans:
Starting from: $20.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. What are the benefits of using ThunderTix?
Q. Who are the typical users of ThunderTix?
ThunderTix has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does ThunderTix support?
ThunderTix supports the following languages:
English, French, Spanish
Q. Does ThunderTix support mobile devices?
ThunderTix supports the following devices:
Android, iPad, iPhone
Q. Does ThunderTix offer an API?
Yes, ThunderTix has an API available for use.
Q. What other apps does ThunderTix integrate with?
ThunderTix integrates with the following applications:
Wix, authorize.net, Constant Contact, Google Analytics 360, Barcode Scanning, Zapier, Square Point of Sale, Square for Retail, Zoom Workplace, Square Payments, WordPress, Square Online, Twitter/X, Stripe, Squarespace, Google Ads, ChatGPT, Weebly, Post Affiliate Pro, Mailgun, Google Calendar, Mailchimp, PayPal Enterprise Payments, Instagram, Mailjet, Google Maps
Q. What level of support does ThunderTix offer?
ThunderTix offers the following support options:
Knowledge Base, Chat, 24/7 (Live rep), FAQs/Forum, Phone Support, Email/Help Desk
