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ThunderTix
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Ticketing solution for the performing arts
Table of Contents
ThunderTix - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
ThunderTix overview
Based on 270 verified user reviews
What is ThunderTix?
By industry, ThunderTix reviewers are most commonly professionals in entertainment (34%). The most frequent use case for ThunderTix cited by reviewers is ticketing (93% of reviewers).
What do users say about ThunderTix pricing?
Most reviewers indicate ThunderTix delivers strong value for money, especially due to its flat fee structure and flexible fee options. Some reviewers find the maintenance fee during inactive periods and multiple package charges to be drawbacks.
ThunderTix’s user interface
ThunderTix pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.6
Ease of use
4.7
Customer support
4.9
Reviews sentiment
What do users say about ThunderTix?
By industry, ThunderTix reviewers are most commonly professionals in entertainment (34%). The most frequent use case for ThunderTix cited by reviewers is ticketing (93% of reviewers).
Select to learn more
Who uses ThunderTix?
Based on 270 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
ThunderTix's key features
Most critical features, based on insights from ThunderTix users:
All ThunderTix features
Features rating:
ThunderTix awards
ThunderTix alternatives
ThunderTix
Starting from
20
Per month
Eventbrite
Starting from
No pricing info
Purplepass
Starting from
No pricing info
TicketSource
Starting from
No pricing info
ThunderTix pricing
Pricing plans
Pricing details:
User opinions about ThunderTix price and value
Value for money rating:
Of 35 reviews that provide robust commentary on ThunderTix's price and value, 91% mention it in a positive light.
Most reviewers indicate ThunderTix offers strong value for money, highlighting its flat fee structure, lack of per-ticket charges, and flexibility to pass fees to customers or absorb them as overhead. They appreciate the ability to switch to a maintenance fee during off months, making it cost-effective for seasonal use. Users think the software provides extensive features for the price and find it more affordable and less restrictive than competitors. Some reviewers find the need to pay a maintenance fee when not actively using the service or manage multiple charges for packages as drawbacks.
, and
To see what individual users think of ThunderTix's cost and value, check out the review excerpts below.
ThunderTix integrations (26)
Integrations rated by users
We looked at 270 user reviews to identify which products are mentioned as ThunderTix integrations and how users feel about them.
Integration rating: 4.9 (7)
“That's my audience mailing list. It's more sophisticated than Thundertix that I know of. Might be wrong but I'm comfortable with Mailchimp. Been with them more than 8 seasons.”
“Copying email lists after events is so simple and has helped us grow our overall audience.”
“I appreciate how ticket purchasers are automatically added to our MailChimp email list.”
Alyce M.
Artistic Director
Integration rating: 2.0 (1)
“This is how I manage our website - getting the code was important. There were some issues with the javascript in the code that I had to go back and fix in order to make the website work properly.”
Mat L.
Managing Director
Integration rating: 5.0 (6)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
ThunderTix customer support
What do users say about ThunderTix customer support?
Customer support rating:
We analyzed 118 verified user reviews to identify positive and negative aspects of ThunderTix customer support.
Widespread user sentiment highlights fast, clear, and effective responses from ThunderTix customer support.
A significant portion of users found support easy to reach, with live agents and prompt replies via phone, chat, or email.
Many reviewers praise the team's patience, professionalism, and willingness to guide users through complex or stressful issues.
A number of users appreciate personalized attention, with support staff often recognized by name for their helpfulness and expertise.
Support options
Training options
To see what individual users say about ThunderTix's customer support, check out the review snippets below.
“We had an experience with an online error in regards to customers being able to purchase and process payments and my account manager, Pam Mason, was extremely helpful in diagnosing our problem and providing the assistance and guidance we needed to help us remedy the problem. ”
Jesse M.
Executive Director
“The customer support has been outstanding and I can't say enough great things about the immediate responses to questions, informative answers, and above all the courteous nature of each and every representative i've worked with thus far. ”
Jessica H.
Marketing Coordinator
“Kinda repeating what I put on the first page: "when we first started, we had a lot of questions figuring it all out, but reaching customer support was super simple. When I contacted I got a response within 24 hours.”
Megan F.
Office Manager
ThunderTix FAQs
ThunderTix has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What is ThunderTix used for?
ThunderTix is a complete ticketing system with built-in CRM, email marketing, memberships, donor and volunteer management, plus sales for gift cards and merchandise. Teams can sell tickets for both general admission events and assigned seating events that display each venue's layout. The platform enables managers to replicate events and copy event details to build an entire season and create pricing tiers by ticket type or seating section. The customer relationship manager, mass mail, and conversion pixel tracking empower users to reach the audience. Administrators can personalize email confirmations, event reminders, and tickets to include terms & conditions and sponsor ads. Operators can personalize the ThunderTix event listing with CSS to match the styles of the website for a branded experience and inspire customer confidence with secure transactions. The box office portal allows staff to process orders on behalf of customers by phone or on-site for walk-ups. Encourage sales with packaged discounts, loyalty programs, and coupons. Customers can print tickets at home, at the box office, or present an electronic ticket to be scanned using the mobile app or handheld scanners. Venues are wowed by the percentage of ticket buyers that opt to round-up the purchase for a small donation. Optionally give customers increased control to exchange seats, process refunds, or convert purchase to a donation back to the venue or to a gift card as a customer credit towards a future purchase. While welcoming patrons to events, staff will be notified when attendees are checking in a donor to ensure the personnel are thanked for the support. Operators can create user logins for all staff and track all sales to see which reps are shining. For those customers that aren’t quite ready for in-person events can use the virtual streaming and video integration for virtual or hybrid events. Supervisors can enable pay what you can pricing to encourage attendance for this new type of event. View digestible sales graphs through the dashboard or download relevant reports. Get to know the audience better by sending automated surveys to learn what was loved. Once the last guest has left, think about how ThunderTix can serve even better next time and head over to the feature request page to upvote or submit new feature requests.
Q. What are the benefits of using ThunderTix?
Q. What languages does ThunderTix support?
ThunderTix supports the following languages:
English, French, Spanish
Q. Does ThunderTix support mobile devices?
ThunderTix supports the following devices:
Android, iPad, iPhone
Q. Does ThunderTix offer an API?
Yes, ThunderTix has an API available for use.
Q. What level of support does ThunderTix offer?
ThunderTix offers the following support options:
Knowledge Base, Chat, 24/7 (Live rep), FAQs/Forum, Phone Support, Email/Help Desk
