Totango Reviews

Totango

Accelerate Revenues with Customer Engagement Management

4.14/5 (7 reviews)

Anonymous

Great tool for Customer Journey Insights

Used daily for 1-2 years
Reviewed 2018-03-09
Review Source: Capterra

Totango gave us a lot of different, integrated data points to understand how our interactions were impacting our new and existing customers. The platform was easy to set up and initial use was pretty seamless as we got started.

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Totango

Accelerate Revenues with Customer Engagement Management

Anonymous

Helpful, relatively easy to use.

Used daily for 6-12 months
Reviewed 2018-06-11
Review Source: Capterra

The health Icon is a great way for sales and customer success reps to keep track of a big book of accounts. The ability to build reports, tier accounts by health and dollar value. Over an easy to use tool that makes working with a lot of customers better!

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Totango

Accelerate Revenues with Customer Engagement Management

Justin Ulrich, MBA

Grade the health of your customers

Used weekly for 6-12 months
Reviewed 2018-06-19
Review Source: Capterra

This tool really helps give visibility into customer health, in ways that may be otherwise untrackable. Its open API integrates directly into our software product, so getting data is relatively close to real time.Totango help grade the health of your software product users. We use Totango to determine which users are return users, how often they use our product, and for how long. We can then campaign to users based on usability. It also has a marketing component built in.

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Totango

Accelerate Revenues with Customer Engagement Management

Anonymous

Very useful for sales teams

Used daily for less than 6 months
Reviewed 2018-06-04
Review Source: Capterra

Totango is user-friendly, especially for an overall non-technical user base. The data in Totango allows both the pre- and post-sales teams at my company to better collaborate, have insight into accounts, and overall give me a snapshot of the customer so I can best focus my time.

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Totango

Accelerate Revenues with Customer Engagement Management

Rakesh Sharma

Review of Totango A Real-time Customer Engagement Platform for Online Businesses

Reviewed 2012-06-14
Review Source: GetApp

Enough has been said about increasing customer engagement on the web. Totango is an excellent tool that enables you to track and measure this metric. Using this tool, you can make informed decisions and craft successful strategies for your application. To be sure, this is one dance you will not regret!Great way to attract new customers and convert existing ones

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Totango

Accelerate Revenues with Customer Engagement Management

Alex Leinweber

Totango Review

Reviewed 2017-01-05
Review Source: Capterra

We have recently tested out Totango for customer lifecycle management and have been impressed by the ability to set up health indicators and both report on progress and provide our sales agents with a funnel for conversion and customer activity.

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Totango

Accelerate Revenues with Customer Engagement Management

Anne Therese Krieger

Rating only

Reviewed 2016-04-07
Review Source: GetApp

Rating breakdown

Value for money
Ease of use
Customer support


Totango

Accelerate Revenues with Customer Engagement Management