getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Top Rated Contact Center Software with Ivr voice recognition

Last updated: May 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

257 software options

Zoho Voice logo

Zoho Voice

Cloud-based business phone for SMB sales and support teams

visit website
Zoho Voice is an online business telephony and contact center solution for businesses of all sizes. Packed with powerful features to seamlessly connect with your colleagues and customers, Zoho Voice helps you redefine your customer experience more efficiently with faster business communications.

Read more about Zoho Voice

Users also considered
Ultatel Cloud Business Phone System logo

Ultatel Cloud Business Phone System

ULTATEL | Phone and Teleommunication Solutions For Business

visit website
ULTATEL is a leading and innovating provider of cloud-based telecommunications. We help your business unify voice, chat, and video in a single user-friendly platform.

Read more about Ultatel Cloud Business Phone System

Users also considered
Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
3CX logo

3CX

Web & mobile-based (Android, iOS) communications system.

visit website
3CX integrates call center features that help you satisfy the most demanding of customers. CRM integration and call work flows eliminate tedious and time intensive tasks. With the 3CX Live Chat plugin your agents can chat, video and call with your website visitors in real-time.

Read more about 3CX

Users also considered
DialedIn CCaaS logo

DialedIn CCaaS

Cloud-based contact center solution to streamline operations

visit website
Contact center efficiency software including predictive dialers, intelligent routing, multi-CRM integration and real-time analytics.

Read more about DialedIn CCaaS

Users also considered
Avochato logo

Avochato

SMS texting and live chat for sales, support & ops teams

visit website
Avochato is an SMS/text messaging and live chat solution for marketing, sales & support teams, which allows users to send, receive, and collaborate on messages from customers

Read more about Avochato

Users also considered
CTM logo

CTM

Conversation analytics for marketing attribution

visit website
CTM provides conversation analytics software that helps businesses track which marketing campaigns drive conversions across calls, chats, forms, and texts. The platform features AI-driven insights that analyze customer conversations to uncover preferences and behaviors, while offering workflow automation tools to streamline sales pipelines through intelligent call routing and lead management capabilities.

Read more about CTM

Users also considered
CloudTalk logo

CloudTalk

Cloud-based call center software for sales and support teams

visit website
CloudTalk is a cloud contact center built for modern companies. Make things easier for your sales and customer support teams with 70+ advanced features and easy-to-setup integrations with your existing business software. It’s the perfect phone system for scaling companies. Try a FREE 14-day trial.

Read more about CloudTalk

Users also considered
CallTools logo

CallTools

All-in-one predictive dialer & inbound call center solution

visit website
CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill-based routing, & more. Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call us now!

Read more about CallTools

Users also considered
Ringover logo

Ringover

100% cloud phone for startups and SMEs

visit website
Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Read more about Ringover

Users also considered
USAN Contact Suite for Amazon Connect logo

USAN Contact Suite for Amazon Connect

Extending the power and breadth of Amazon Connect

visit website
Contact Suite is a critical component of any Amazon Connect implementation. It consists of natively built solutions that extend the power and
functionality of Amazon Connect. These solutions require no integration effort and work in tandem with Amazon Connect. Agent Desktop, Dialer, Chat, Email

Read more about USAN Contact Suite for Amazon Connect

Users also considered
Sobot logo

All-in-One Contact Center Solution

learn more
Sobot is a global leader in contact center solutions, offering a versatile platform that includes chatbot functionality, live chat, voice support, ticketing systems, messaging, and the WhatsApp Business API.

Read more about Sobot

Users also considered
Phonexa logo

Cloud-based all-in-one marketing platform

learn more
Phonexa is an all-in-one marketing software with a suite of eight products for calls, leads, clicks, email, SMS, and more. The company services D2C companies with high-volume consumer traffic. Industries include financial services, insurance, home services, legal, real estate, and Healthcare.

Read more about Phonexa

Users also considered
LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

learn more
LiveAgent is a cloud contact center / Help desk software. It helps businesses manage all customer interactions with multichannel ticket management in a single platform. LiveAgent is a leader in delivering exceptional experiences to clients.

Start with a 1 month free trial, no credit card required.

Read more about LiveAgent

Users also considered
Squaretalk logo

All-in-one contact center platform for sales automation

learn more
Squaretalk is a powerful and versatile cloud communications platform with automations and integrations made simple. So simple, you'll have time for the other parts of your business.

Connect your favorite tools like Zoho, Salesforce, or other popular CRMs with our native integrations or custom API.

Read more about Squaretalk

Users also considered
Telnyx Suite logo

All-in-one communications platform & API

learn more
Telnyx is an all-in-one communications platform which delivers voice, messaging & IP services for applications & communications companies. Telnyx enables users to integrate, manage & analyze all of their voice & messaging needs with features like elastic SIP trunking, programmable SMS, & more

Read more about Telnyx Suite

Users also considered
XCALLY logo

Omnichannel contact center management

learn more
XCALLY provides all the tools to manage interaction with your customers, coming from several channels: email, SMS, web chat, phone calls, social media and messaging apps. Furthermore you have fundamental modules like Dialer, IVR Designer and a lite CRM.

Read more about XCALLY

Users also considered
Gladly logo

Cloud-based customer service platform

learn more
Gladly is a modern contact center platform with built-in AI, voice, and omnichannel tools that empower agents and scale personal support.

Read more about Gladly

Users also considered
PhoneBurner logo

Power dialer & outbound sales acceleration software for SMBs

learn more
PhoneBurner is an OUTBOUND CALL CENTER platform and power dialer. Try us FREE without a credit card, and reach 4x more contacts with nothing to install.

Read more about PhoneBurner

Users also considered
Ricochet360 logo

Customer relationship management and auto dialer solution

learn more
Ricochet360 is an all-in-one auto-dialer, CRM, lead management, and marketing automation platform designed for both inbound and outbound agents looking for a competitive advantage. It enables teams to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate most of the daily workflows.

Read more about Ricochet360

Users also considered
VICIdial logo

Open source call center software with predictive dialer

learn more
Multi-channel Contact center with Chat, Email, CRM and inbound/outbound call handling

Read more about VICIdial

Users also considered
Intermedia Unite logo

All-in-one communications & collaboration tool

learn more
Connect teams and customers in one place with Intermedia Unite®—an AI-powered platform unifying voice, video, chat, and collaboration.

Read more about Intermedia Unite

Users also considered
Bright Pattern logo

Cloud Contact Center Software with Embedded AI

learn more
Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service.

Read more about Bright Pattern

Users also considered
Voiptime Cloud logo

Great contact center software for SMB and Enterprises

learn more
Connect with your customers across all communication channels (voice, web chat, SMS, email) and control all customer interactions with the Voiptime Cloud contact center platform. Enjoy the capabilities of Voiptime Cloud software trusted by 1000+ companies!

Read more about Voiptime Cloud

Users also considered
Readymode logo

Cloud-based, all-in-one predictive dialer for outbound sales

learn more
Readymode (formerly Xencall) is a predictive dialer software for contact centers, with a CRM, call distribution, blended inbound/outbound and a live floor map of your sales team.

Read more about Readymode

Users also considered