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Customer Communications Management Software with Surveys & Feedback (2026) - Page 5

Last updated: April 2026

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133 software options

FCI Customer Communication Management logo

CCM software for enhanced customer experience

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FCI CCM is redefining Customer Experience Management across Banking, Insurance, Telecom, Healthcare, and Utilities. Overcome your business communication challenges with our CCM SaaS and enhance your customer experience by taking your customer engagement to the next level.

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Azuba CCM Platform logo

Turn fragmented communications into meaningful conversations

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Azuba's platform enhances customer communication by providing a unified hub for seamless data exchange & interactions across multiple channels. Azuba's CCM Platform supports efficient healthcare workflows with customizable solutions, improving efficiencies, patient care & customer relationships.

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OptCulture logo

Cloud-based customer loyalty tool for retailers.

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OptCulture provides retailers with in-depth analysis of customer purchasing behaviors and preferences, enabling them to tailor their offerings effectively.

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Oct8ne logo

Oct8ne the visual Live chat Chatbot & Messaging solution

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Oct8ne is a cloud-based live chat (live chat, chatbot, and messaging) solution with visual support catalog integration. The platform combines live chat and chatbot into one comprehensive system, enabling businesses to interact with their customers more effectively, increase sales, and improve customer satisfaction.

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chatlyn logo

Software for managing customer engagement

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chatlyn is an AI platform to help businesses manage client communication across multiple channels. It includes an omnichannel inbox, AI suggestions, ticketing, webchat, WhatsApp newsletters, chatbot, CRM integration, analytics, and more.

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Mosaicx logo

Virtual agent and messaging outreach

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Mosaicx uses conversational AI to offer agent-like experiences without human agents. A comprehensive set of service modules means automation creates a better customer experience than ever before.

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SPREAD logo

Le logiciel pour fidéliser, convertir et animer vos clients.

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SPREAD unifie vos canaux (email, SMS, pop-up) pour délivrer des messages personnalisés à chaque étape du parcours client. Créez des campagnes ciblées, suivez leurs performances et améliorez l’engagement grâce à une communication fluide et automatisée.

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Membit logo

For compliant, monitored employee WhatsApp.

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Membit’s Compliant Conversation Platform makes employee’s private WhatsApps customer chats monitored, and efficient in your CRM.

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ServiceTonic logo

ServiceTonic targets small and medium size enterprises

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ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

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Brand Embassy logo

Social Customer Service Software

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Brand Embassy is the top-rated cloud customer service platform providing integrated 30+ social media channels, instant messaging, live chat, email and AI-powered chatbot service at scale. We are implementation partner for popular channels like WhatsApp or Apple Business Chat.

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Enreach Omnichannel logo

Cloud contact center software for support

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Enreach Omnichannel is a cloud-based contact center software that enables agents to manage customer interactions across multiple channels, including phone calls, chat, WhatsApp, email, and SMS from a single platform. The solution features artificial intelligence capabilities for automated query resolution, smart routing to direct conversations to appropriate agents, and integration with major CRM systems.

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Yunique logo

Well-Window to Your Next Level of Customer Experience

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We help companies to build a personalized and scalable relationship experience with their customers. Yunique is a personalized service solution that helps you to increase loyalty and guarantee the success of your customers.

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Experia logo

Customer engagement platform

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Customer engagement platform leveraging digital and social networks to enhance they way businesses interact with their audiences.

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Chatiico logo

Enterprise Messaging Platform

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Chatiico is a web-based enterprise messaging application that allows companies to scale their customer conversations.

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Trring Me logo

Cloud-based communication management platform

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We'll enable you to smartly categorize your customer chats to provide personalized and targetted information to all groups and stakeholders, a Customizable chatbot that allows businesses to manage customer interactions via automated responses, reports, broadcasts, and more.

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ChatLingual logo

Multilingual customer support software

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ChatLingual is a multilingual contact centre solution that supports customer interactions in multiple languages in real-time across chat, email, SMS, and social channels.

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SPLICE Dialog Suite logo

Inspiring Customer Connections

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SPLICE Software creates inspired customer connections by delivering consistent, on brand, multi-channel communications through call, text, email, and voice first automation. Add efficiency to both inbound and outbound communications well creating a better staff and customer experience.

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Jix logo
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Basics of AI - Conversational Learning with Chatbot Kim

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Chatbot Kim gets your staff ready for AI Basics within 30 minutes! Available via cloud, on-premise, SCORM, browser or iFrame.

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Web1on1 logo
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Online platform with a WhatsApp messaging interface

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Web1on1 messaging software lets businesses use one central phone number to communicate with WhatsApp contacts and members across various teams and departments. It enables organizations to connect with colleagues even when they're on leaves.

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telbee logo
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Cloud-based voice messaging platform

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telbee adds voice messaging to websites, social media, podcasts, email and more to build human relationships with your customers - save time, reduce frustration, and gain sales, understanding and fans

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DCDial logo
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Contact center solution

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DCDial is a contact center solution that helps businesses start making more connections and collect revenue. It allows teams to connect agents with customers in real-time and monitor campaign metrics on a unified interface.

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Mobile Service Cloud logo
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Mobile Service Cloud, for frictionless service experiences

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Provide outstanding online customer service experiences with Mobile Service Cloud. Work together efficiently in one Agent Inbox and engage with your customers via all channels. Boost efficiency, increase productivity, and improve your online customer service with this easy-to-use software solution.

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Doxim CCM logo
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Customer communications management software

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Doxim CCM is a customer communications management managed services solution generating statements, notices, invoices, and other regulated communications at scale - print or digital.

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URVA Connect logo
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Connect your customers to Sales officers anytime, anywhere!

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Streamline customer communication and build better relationships with URVA Connect - the omnichannel platform that centralizes conversations from messaging service, like WhatsApp, FB Messenger, Instagram DM, SMS, and more, all from a single interface. URVA Connect makes it easy to manage and respond

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Lokulus logo
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Your AI workflow automation partner

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Lokulus' AI-driven workflow automation platform delivers cost effective and personalised customer experiences. The workflows intelligently manage, prioritise and respond to endless customer queries. If it can’t be resolved through automation, it will escalate to the right person.

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