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Open Source Customer Experience Software (2026)
Last updated: March 2026
21 software options
Sponsored
Zoho Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer service software for businesses of all sizes
Free - up to 3 users, forever! Express - $7/user/month billed annually Standard - $14/user/month billed annually Professional - $23/user/month billed annually Enterprise - $40/user/month billed annually A 15-day free trial is available.
Read more about Zoho Desk
Thought Industries
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Leading Customer Learning & Intelligence Platform
Contact Thought Industries for pricing information
Read more about Thought Industries
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Interactive form builder for data collection
Typeform offers a range of flexible pricing plans designed to scale with teams of all sizes. Core Plans Typeform’s Core plans are built for all teams looking to create interactive, high-performing forms. Basic: Create interactive AI forms that connect to your workflow. Ideal for individuals and small teams getting started with data collection. Plus: Make your AI forms more beautiful and on-brand. Includes removal of Typeform branding and expanded customization options. Business: Analyze performance with AI and do more with your data. Designed for data-driven teams requiring advanced analytics and higher response limits. Specialized Team Plans Typeform offers tailored solutions for specific departmental needs to streamline specialized workflows: Growth Pro: Created for marketing teams. Automate and streamline their marketing workflows, with advanced integrations and conversion tracking. Talent: Created for HR teams. Improve your employee experience with best-in-class AI, video, and automation features. Enterprise For scaling teams: Unlock limitless growth with advanced features and support. Our Enterprise tier provides organization-wide security, dedicated account management, and custom volume limits to support large-scale operations.
Read more about Typeform
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat and customer messaging for businesses of all sizes
Start with our free trial, no credit card is required. Then decide whether to go with our free product or one of our premium plans, outlined below: Team: $100/month (billed monthly) or $90/month (billed annually) or $80/month (billed biennially) Corporate: $320/month (billed monthly) or $290/month (billed annually) or $256/month (billed biennially) Flex: Contact Userlike for custom quote
Read more about Lime Connect
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
An all-in-one Loyalty and Marketing Platform for businesses.
Try Kangaroo for free! 30-Day Free Trial of the Ultimate Loyalty Program. Book a demo today! - Core: $79/month - Plus: $199/month - Elite: $399/month - For Enterprise, please contact sales - For API Access, please contact sales
Read more about Kangaroo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Faveo Helpdesk helps simplify the customer support process
Self-hosted and Cloud available with a perpetual and recurring license.
Read more about Faveo Helpdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Digital experience and content management platform
Jahia offers a free version and a trial for 30 days. Paid plans include monthly subscriptions, details of which are outlined below: jContent Community Edition - Free jContent - Starting at €1700 per month jEnterprise - Starting at €3000 per month
Read more about Jahia
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Transform the User Experience
Contact WalkMe for pricing details.
Read more about WalkMe
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Free international cloud-based survey software
Read more about LimeSurvey
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
JavaScript Form Builder — Simplify forms. Secure your data.
SurveyJS is free at the base and offers a perpetual developer-based licensing model for the Creator, PDF Generator and Dashboard libraries, meaning you can make a one-time payment and use the software indefinitely. We provide access to the latest product versions and technical support on a subscription basis. A subscription lasts for a 12 month period (of the original purchase date, or of the latest renewal date). You get permanent access to the versions released within this period. Developer licenses for all SurveyJS products are perpetual and come with a 90-day unconditional money-back guarantee. A volume discount (of up to 35% off) applies when purchasing 2 or more of the same product title.
Read more about SurveyJS
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Product Owners Managers, Product People, Product Designers
We have monthly and annual subscription plans.
Read more about ProductMix
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Review management tool for small and midsize businesses
Read more about eShoppingAdvisor
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Create, design, and publish knowledge base, help center, FAQ
1. Free Plan: Free (1 Author & up to 25 pages) 2. Business Plan: Monthly Billing $79 per author/month, Monthly Billing $49 per author/month if billed annualy
Read more about ProProfs Knowledge Base
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
LEARN SIMPLY. WORK CONFIDENTLY.
Read more about JumpSeat
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based ERP software with e-commerce integration tools
Read more about Red Falcon
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based experience management software
Read more about Formbricks
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Loyalty Marketing Platform
* All charges are billed in local currency. ** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Read more about Eber
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Boost Efficiency. Elevate Experiences. Improve Outcomes.
Read more about MiaRec
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Reputation management software
Please contact Group Caliber directly for pricing details.
Read more about Caliber
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Web-based customer experience (CX) suite of solutions
Contact Verint Systems directly for pricing information.
Read more about Verint Voice of the Customer
We have 3 different packages Standard: $24 per user per month Expert: $59 per user per month Enterprise: $106 per user per month
Read more about Cemantica