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CallRail
5
120
4
36
3
7
2
2
1
8
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Call Tracking & Analytics
Table of Contents
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CallRail - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
CallRail overview
Based on 173 verified user reviews
What is CallRail?
By industry, CallRail reviewers are most commonly professionals in marketing and advertising (49%). The most frequent use case for CallRail cited by reviewers is call tracking (88% of reviewers).
What do users say about CallRail pricing?
Some reviewers find CallRail’s pricing reasonable and cost-effective for small businesses, and they appreciate the flexibility of no contracts and a free trial. However, some users report confusion around pricing, unexpected billing changes, and high costs for advanced features.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Lead Management
Call Tracking
Call Management
Reporting
Pricing
Mobile and Text
CallRail’s user interface
CallRail pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.3
Ease of use
4.4
Customer support
4.3
Reviews sentiment
What do users say about CallRail?
By industry, CallRail reviewers are most commonly professionals in marketing and advertising (49%). The most frequent use case for CallRail cited by reviewers is call tracking (88% of reviewers).
Select to learn more
Who uses CallRail?
Based on 173 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
CallRail's key features
Most critical features, based on insights from CallRail users:
All CallRail features
Features rating:
CallRail alternatives
CallRail
Starting from
55
Per month
800.com
Starting from
23
Per month
Nextiva
Starting from
25
/user
Per month
CTM
Starting from
79
Per month
CallRail pricing
Pricing plans
Pricing details:
User opinions about CallRail price and value
Value for money rating:
Of 25 reviews that provide robust commentary on CallRail's price and value, mention it in a positive light.
Some reviewers find CallRail’s pricing reasonable and cost-effective, especially for small to medium-sized businesses, and appreciate the flexibility of no contracts and the availability of a free trial. Users think the software delivers good value relative to its competitors and like the user-friendly features included in the plans. However, some users report confusion around the pricing structure, unexpected billing changes, and feel the service can be expensive, particularly for advanced features or larger needs. Reviewers indicate the free trial duration may be too short to fully assess value.
, and
CallRail integrations (16)
Integrations rated by users
We looked at 173 user reviews to identify which products are mentioned as CallRail integrations and how users feel about them.
Integration rating: 4.7 (5)
Integration rating: 4.5 (5)
“This gives us actionable conversion data tied to our google campaigns and feeds it back into Google Ads so that we can track campaign effectiveness.”
Brad M.
Sales and Marketing Technologist
Integration rating: 5.0 (2)
“Overall really strong, a few quirks but it keeps getting better and more useful.”
Garrett C.
Owner
Integration rating: 4.0 (2)
Integration rating: 4.5 (2)
“We use both platforms to track and align sales.”
Michelle U.
VP of Operations
Integration rating: 5.0 (1)
“To keep track of where these leads and cases are coming from through our platforms!”
Laura P.
Online Advisor
CallRail customer support
What do users say about CallRail customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of CallRail customer support.
Widely noted by reviewers, CallRail's support team is helpful, friendly, and quick to respond to inquiries and issues.
A significant portion of users appreciate the abundance of support articles and guided setup, making onboarding easier.
A limited number of users report difficulties reaching support, slow responses, and unresolved billing or refund issues.
Support options
Training options
To see what individual users say about CallRail's customer support, check out the review snippets below.
“I would go to Corporate for support and they could not figure it our either and went to CallRail support only to be told it was a function no longer available to "managers". ”
Teresa Y.
Tech Support
“The biggest issues we have with this software is that our customers don't want to pay for it.”
Jacob O.
Senior Paid Media Strategist
CallRail FAQs
CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses worldwide, CallRail’s marketing analytics and business communications software delivers real-time insights that help customers market with confidence. Founded in 2011, CallRail has grown its award-winning platform from G2 top-rated inbound call tracking software to include form tracking, conversation intelligence, and business communications products. Fitting seamlessly into existing workflows, CallRail integrates with leading marketing and sales software including HubSpot, Facebook, Salesforce, and Google Ads and Analytics. Additionally, CallRail’s Partner Program offers affiliate, agency, and technology partnership opportunities, helping businesses earn, grow, and build with CallRail. CallRail makes it easier for its partners to expand services, attract customers with greater lifetime value, and share revenue from referral sales. CallRail has been featured on the Inc. 5000 fastest growing companies and Deloitte Tech Fast 500 lists for multiple consecutive years. The Atlanta-based company is powered by more than 300 employees committed to delivering incredible products. They’ve earned CallRail spots on Inc. Magazine’s 2018 and 2019 Best Places to Work list as well as the Forbes Best Startup Employers list in 2020. For more information or to view a demo of the platform, visit http://www.callrail.com
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