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DialedIn CCaaS

Cloud-based contact center solution to streamline operations

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Is this product right for your business?

Find out with a

DialedIn CCaaS - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: January 2026

DialedIn CCaaS overview

What is DialedIn CCaaS?

DialedIn is a cloud-based CCaaS platform engineered to optimize outbound, inbound, and blended call center activities across various industries. The platform is a comprehensive, adaptable solution that grows with the business and keeps it competitive.Designed for any team with at least five seats, it provides advanced options including auto, predictive, preview, and progressive dialing to ensure every call is managed efficiently.

DialedIn CCaaS offers a suite of key features designed to enhance efficiency and user experience. Rapid Deployment allows users to get up and running in minutes, not days, ensuring minimal downtime. The User-Friendly Interface requires minimal training, enabling teams to focus their time and energy on delivering top-tier service. Smart Call Routing uses customizable rules to direct calls based on language, skill set, and other factors, enhancing both customer and agent experiences. No-Code Integrations make it easy for users to connect with leading CRMs and APIs, eliminating complex coding and streamlining workflows.

DialedIn CCaaS provides Real-Time Analytics with customizable dashboards and reporting tools that offer instant insights to optimize performance on the go. Security & Compliance are prioritized with robust security settings that ensure data integrity and compliance, and digital call records are stored securely for up to 90 days. Scalability is a key feature, as the solution also scales from small businesses to large enterprises, whether deployed on-site or in the cloud.

Key benefits of using DialedIn CCaaS

Achieving call center success means competing against integration with websites, social media, email, and traditional mass mail – and succeeding. Most cloud-based contact center solutions don’t do enough for your sales staff or customers. Here’s how partnering with DialedIn supports your staff and provides a fast callback while the customer's interest is still strong:

• Increased Agent Productivity: Always know what your contact center agents are doing with their phone time. Robust tools keep track of how many contacts are made with clients, sales completed and how long they pause between calls.
• Improved Customer Satisfaction: Inbound or outbound, no matter what industry, high-quality contact center services are a key to the client experience. DialedIn's contact center software solution makes each call quick, efficient, and personal.
• Reduced Operation Costs: Whether your center’s calls are inbound or outbound, you will lower your costs and increase productivity. Your staff will love the enhanced functionality that occurs through interfaces with common apps, your financial department will love the lift to the bottom line.
• Faster Business Decisions: Industry-specific needs require industry-specific call solutions. Your B2B or B2C call center needs to have data at its fingertips. DialedIn’s customizable solutions support every department from sales to customer service.

Starting price

25per user /
per month

view pricing plans

Pros & Cons

Dialer Call

Customer Support

Connection Issues

Bugs and Issues

Screen Monitoring

Recurring technical glitches

DialedIn CCaaS’s user interface

Ease of use rating:

4.8

(291)

DialedIn CCaaS pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(3)

3-4(35)

5(253)

What do users say about DialedIn CCaaS?

It loses service and at times people can’t hear me or they cut in and out or the call gets all static-y

Select to learn more

Who uses DialedIn CCaaS?

Based on 291 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Insurance

Telecommunications

Marketing and Advertising

Financial Services

Others

Use cases

Call Center

Telemarketing

Auto Dialer

Call Recording

Inside Sales

DialedIn CCaaS's key features

Most critical features, based on insights from DialedIn CCaaS users:

Call recording

4.9

(75)

Auto-Dialer

4.9

(68)

Caller id

4.8

(77)

Automatic call distribution

4.6

(71)

Call scripting

4.7

(57)

Lead management

4.8

(29)

All DialedIn CCaaS features

Features rating:

4.8

(291)

Call reporting

5.0

(2)

Campaign management

4.7

(16)

Lead capture

4.0

(2)

Automated routing

5.0

(2)

Contact management

4.9

(7)

Manual dialer

3.0

(2)

List management

5.0

(2)

Alerts/Notifications

(0)

Customer database

4.0

(1)

Quality management

5.0

(1)

VoIP connection

4.3

(4)

Progressive dialer

4.0

(5)

Predictive dialer

4.8

(69)

Lead distribution

4.6

(8)

Call logging

4.5

(24)

Call monitoring

4.9

(37)

Real-Time reporting

4.8

(16)

Call center management

4.8

(85)

Call routing

4.8

(12)

Power dialer

4.8

(11)

Queue management

4.3

(6)

Computer telephony integration

4.8

(68)

Reporting/Analytics

4.5

(53)

CRM

4.5

(2)

Reporting & statistics

4.9

(18)

Activity dashboard

4.7

(16)

Alerts/Escalation

4.0

(5)

Interaction tracking

4.8

(6)

Voice mail

4.9

(20)

Multi-Channel communication

5.0

(5)

Call transfer

4.7

(6)

Agent interface

5.0

(1)

PBX

(0)

Performance management

(0)

Monitoring

(0)

Outbound call center

(0)

Performance metrics

(0)

Online voice transmission

(0)

Multi-Campaign

(0)

Live chat

(0)

Preview dialer

(0)

Real-Time analytics

(0)

Real-Time data

(0)

Real-Time monitoring

(0)

Real-Time updates

(0)

Ring Groups

(0)

Role-Based permissions

3.0

(1)

SMS messaging

(0)

Social media integration

(0)

Third-Party integrations

(0)

Virtual Call Center

(0)

Virtual Extensions

(0)

Voicemail transcription

(0)

VoIP

(0)

Workforce management

(0)

Chatbot

(0)

Chat/Messaging

(0)

Callback scheduling

(0)

Call tracking

(0)

Call screening

(0)

Call scheduling

(0)

Call queues

(0)

Call list management

5.0

(1)

Call disposition

(0)

Call conferencing

(0)

Blended call center

(0)

Automatic outbound dialer

(0)

Automated attendant

(0)

API

(0)

Answering machine detection

(0)

Activity tracking

(0)

Access controls/permissions

(0)

Lead qualification

5.0

(1)

IVR

3.0

(2)

Integrations management

(0)

Inbound call center

(0)

FTC compliance

(0)

For sales teams/organizations

(0)

For contact centers

(0)

For cloud phone systems

(0)

FCC compliance

(0)

Data security

(0)

Data management

5.0

(2)

Data import/export

4.0

(1)

Dashboard

(0)

Customizable reports

(0)

Customizable Caller ID

(0)

Customer history

(0)

Contact database

(0)

DialedIn CCaaS awards

DialedIn CCaaS alternatives

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4.8

(291)

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/user

Per month

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Ease of Use

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Features

4.8

Value for Money

4.7

Customer Support

4.8

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4.7

(825)

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LiveAgent

4.7

(1.7K)

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Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

DialedIn CCaaS pricing

Value for money rating:

4.7

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Enterprise Plus

/user

Per month

Features included:

All features included in every tier.
Flexible monthly & discounted annual plans.
Built to grow with you - scale from 5 to 200+ seats.

Enterprise

/user

Per month

Features included:

All features included in every tier.
Flexible monthly & discounted annual plans.
Built to grow with you - scale from 5 to 200+ seats.
Pay as you go minutes.

Professional

/user

Per month

Features included:

All features included in every tier.
Flexible monthly & discounted annual plans.
Built to grow with you - scale from 5 to 200+ seats.
Pay as you go minutes.

Small Business

/user

Per month

Features included:

All features included in every tier.
Flexible monthly & discounted annual plans.
Built to grow with you - scale from 5 to 200+ seats.
Pay as you go minutes.

User opinions about DialedIn CCaaS price and value

Value for money rating:

4.7

(291)

To see what individual users think of DialedIn CCaaS's price and value, check out the review snippets below.

“To top it off, working with the people at Chase has been an even greater part of this amazing experience.”

Samuel R.

Production Coordinator

“User friendly and very easy to get tech support online to help out with any questions or concerns. The product is fast and very responsive to your needs for your business.”

Florence D.

COO

DialedIn CCaaS integrations (9)

Integrations rated by users

We looked at 291 user reviews to identify which products are mentioned as DialedIn CCaaS integrations and how users feel about them.

Salesforce Sales Cloud

Integration rating: 5.0 (1)

Other top integrations

HubSpot Marketing Hub

DialedIn CCaaS customer support

What do users say about DialedIn CCaaS customer support?

Customer support rating:

4.7

We analyzed 72 verified user reviews to identify positive and negative aspects of DialedIn CCaaS customer support.

Widespread user sentiment highlights extremely responsive and prompt customer support, often resolving issues quickly.

A significant portion of users praise the knowledgeable and friendly support staff, who are always willing to help.

Frequently reported by users, support is available through multiple channels like chat, phone, and even after hours.

A large number of users value the team's willingness to implement suggestions and customize features to fit business needs.

Support options

Knowledge base

Email/help desk

Chat

Faqs/forum

Phone support

Training options

Documentation

Live online

In person

Videos

Webinars

To see what individual users say about DialedIn CCaaS's customer support, check out the review snippets below.

“We have dealt with several vendors over the years but have remained with Chase Data because of there consistent reliability, robust functionality, new feature implementation and very responsive customer service. ”

Brian H.

Technical Project Manager

“I have been using Chase Data now for quite a while and have found both the promptness of issue resolution and the response to increase or decrease of licenses to be the fastest in the industry. ”

Gregg J.

Managing Director

“One of the standout aspects for me was the customer support. Whenever I had a question or needed assistance, their team was prompt and helpful.”

Olga M.

Inside Sales Agent