Drift Comparison

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Overview

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
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No info available
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  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

95

34

6

3

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

Quick signup, great for getting leads. I have not given instant messages on website much importance but when someone recommended it, i was convinced and Am very happy that i got it on my website too.
We really had good opinion on drift and we're happy to serve our customers realtime with the help of drift chat widget and qualify the leads instantly.
Everything has been pretty good so far and as we expand use we know we will have good support.

Cons

Unable to see how long each conversation is taking for each of my agents to work through. Have had multiple complaints on lag in the chat service loading within our software.
As of now it is a bit limited. Though it's hard to complain since it's free.
We were basically sold a useless marketo integration when we first signed on.
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features39
  • @mentions
  • Activity Dashboard
  • Auto-Responders
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Calendar Management
  • Campaign Management
  • Chat
  • Contact History
  • Customizable Branding
  • Data Synchronization
  • Data Visualization
  • Desktop Notifications
  • Drip Marketing
  • Email Integration
  • Email Marketing Management
  • Email Tracking
  • Event Triggered Actions
  • Filtered Views
  • Instant Messaging
  • Meeting Management
  • Multi-Language
  • Personalized Profiles
  • ROI Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Reminders
  • Reporting & Statistics
  • Rules-Based Workflow
  • Subscription Management
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Visitor Management
  • Visitor Tracking
  • Widgets

Integrations

  • Total integrations65
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation