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Google Forms Logo

Create custom forms for surveys & questionnaires

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Google Forms - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Google Forms overview

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Based on 11387 verified user reviews

What is Google Forms?

Google Forms is a survey tool with key features that include survey builder, forms creation and design, reporting and analytics, data import/export, access controls and permissions, customizable templates, and more.

Who uses Google Forms?

Reviews for Google Forms come from a wide variety of industries, including education management (11% of reviewers), computer software (8%), and information technology and services (6%). The most frequent use case for Google Forms cited by reviewers is conducting surveys (73% of reviewers).

What do users say about Google Forms pricing?

Most reviewers indicate Google Forms offers excellent value for money due to its free access and comprehensive features. Most users consider the lack of hidden fees a major benefit, though some reviewers find minor drawbacks like limited customization and required branding.

What are the most popular integrations for Google Forms?

The Google Forms integrations most frequently cited by reviewers are: Google Sheets (a spreadsheet product rated 4.8 out of 5 for its integration with Google Forms), Google Drive (a cloud storage product, 4.9), and Microsoft Excel (a spreadsheet product, 4.7).

Starting price


Pros & Cons

Data Collection

Survey Creation

Surveys

Customer Support

Forms

Limited security and permissions

Google Forms’s user interface

Ease of use rating:

Google Forms pros, cons and reviews insights

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To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(35)
3-4(3,240)
5(8,112)

What do users say about Google Forms?

Google Forms is a survey tool with key features that include survey builder, forms creation and design, reporting and analytics, data import/export, access controls and permissions, customizable templates, and more.

Select to learn more


Who uses Google Forms?

Based on 11,387 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Education Management
Health, Wellness and Fitness
E-Learning
Computer Software
Others

Use cases

Data Collection
Survey
Forms Automation

Google Forms's key features

GetApp's analysis of 1142 verified user reviews collected between July 2021 and October 2024 identifies Google Forms' most critical features and summarizes user sentiment about those features.

Survey builder

Reviewers appreciate Google Forms' Survey Builder for its flexibility in creating various question types, such as multiple choice, open-ended, and Likert scales. They find it easy to customize surveys to meet specific needs and report that it simplifies data collection and analysis. Users highlight the ability to track responses in real-time and the integration with Google Suite products. They also mention the ease of use for both beginners and experienced users, making survey creation accessible to all. Of the 562 Google Forms users who gave detailed accounts of their use of Survey Builder, 97% rated this feature as important or highly important.


Forms creation & design

Users report that Google Forms' Forms Creation & Design capabilities are user-friendly and intuitive. They appreciate the ability to customize forms with images, colors, and fonts, making them visually appealing. Reviewers indicate that the pre-designed templates and the option to add multimedia enhance the form creation process. They also value the platform's responsiveness, allowing form creation and editing on various devices. However, some users wish for more advanced design customization options. Of the 334 Google Forms users who gave detailed accounts of their use of Forms Creation & Design, 95% rated this feature as important or highly important.


Reporting/Analytics

Reviewers highlight the usefulness of Google Forms' Reporting/Analytics capabilities for providing real-time data visualization through charts and graphs. They find it helpful for quickly analyzing survey responses and making data-driven decisions. Users appreciate the seamless integration with Google Sheets, which allows for further data analysis and reporting. However, some feel that the analytics could be more detailed, suggesting improvements in tracking form opens, link clicks, and skipped questions. Of the 368 Google Forms users who gave detailed accounts of their use of Reporting/Analytics, 93% rated this feature as important or highly important.


Access controls/permissions

Users appreciate the robust Access Controls/Permissions in Google Forms, allowing them to manage who can view, edit, and respond to forms. They find it beneficial for collaboration, as different permission levels can be assigned to various users. Reviewers also value the ability to restrict access to specific groups and set expiration dates for access. This capability enhances data security and ensures that only authorized individuals can access sensitive information. Of the 383 Google Forms users who gave detailed accounts of their use of Access Controls/Permissions, 93% rated this feature as important or highly important.


Data import/export

Reviewers find the Data Import/Export capabilities of Google Forms highly convenient. They appreciate the ease of exporting data to formats like CSV, Excel, and Google Sheets, which facilitates further analysis and reporting. Users also highlight the ability to import data from external sources, saving time and ensuring data accuracy. They value the seamless integration with other Google Workspace tools, which enhances the overall data management process. Of the 350 Google Forms users who gave detailed accounts of their use of Data Import/Export, 92% rated this feature as important or highly important.


Customizable templates

Users report that Google Forms' Customizable Templates are valuable for quickly creating professional-looking surveys and forms. They appreciate the ability to personalize templates with brand colors, logos, and images, enhancing the overall user experience. Reviewers find the pre-made templates helpful for various purposes, such as event registration and feedback collection. However, some users wish for more customization options, including additional fonts and design elements. Of the 379 Google Forms users who gave detailed accounts of their use of Customizable Templates, 85% rated this feature as important or highly important.


All Google Forms features

Features rating:

Anonymous feedback
API
Autofill
Collaboration tools
Conditional logic
Customizable branding
Customizable fields
Customizable forms
Customizable questions
Data analysis tools
Data capture and transfer
Data visualization
Drag & drop
Dynamic content
Email marketing
Email reminders
Forms management
Lead generation
Mobile access
Mobile survey
Multi-Channel distribution
Multi-Language
Multiple question types
Question branching
Real-Time data
Reminders
Response validation
Skip logic
Surveys & feedback
Template management
Third-Party integrations
URL customization
Visual analytics
Web forms

Google Forms alternatives

Google Forms logo

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Free

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35

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Jotform logo

Starting from

39

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Customer Support
SurveyMonkey logo

Starting from

30

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Google Forms pricing

Value for money rating:

Starting from

Free

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Google Forms price and value

Value for money rating:

To see what individual users think of Google Forms's price and value, check out the review snippets below.

“Specifically, I wish Google Forms let you customize fonts, add different background, or even restructured the ordering of the form to make it appropriate for your customer base.”
BK

Bri K.

Marketing Director

“Its built-in features cover most survey and form requirements without needing add-ons, and customer support is supported by extensive documentation and community resources. While payment options are not applicable since it’s a free tool, this actually enhances its value, making Google Forms a highly accessible and efficient solution for collecting and managing data.”
AU

Ali U.

Medical Biller

Google Forms integrations (103)

Integrations rated by users

We looked at 11,387 user reviews to identify which products are mentioned as Google Forms integrations and how users feel about them.

Integration rating: 4.8 (241)

port information out of jotform.

SN

Stanley N.

Assistant Manager

Integration rating: 4.8 (130)

I need to share files with my team

DL

Dorle L.

Global Payroll Administrator

Google Docs logo
Google Docs

Integration rating: 4.7 (85)

Integration rating: 4.7 (75)

draft statements for settelement

YN

Yu N.

Director

Gmail logo
Gmail

Integration rating: 4.8 (66)

Integration rating: 4.8 (62)

Google Forms customer support

What do users say about Google Forms customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of Google Forms customer support.

Select users found Google Forms' customer support helpful, professional, and quick to resolve issues when contacted.

The majority of users report difficulty reaching live customer support or finding direct help channels.

Widely noted by reviewers, responses from support are often delayed or not available for free users.

Broad user base mentions reliance on forums and help pages due to limited or non-existent official support.

Support options

Faqs/forum
24/7 (live rep)
Phone support
Knowledge base
Email/help desk
Chat

Training options

Videos

To see what individual users say about Google Forms's customer support, check out the review snippets below.

“Its built-in features cover most survey and form requirements without needing add-ons, and customer support is supported by extensive documentation and community resources. While payment options are not applicable since it’s a free tool, this actually enhances its value, making Google Forms a highly accessible and efficient solution for collecting and managing data.”

AU

Ali U.

Medical Biller

“I used it to build a branded Archetype quiz for my community and was able to design, share, and collect responses in under an hour—no tech headaches, no hidden paywall nonsense.”

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Jamie A.

Founder

“I even tried using customer service and they couldn't help me either.”

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robert m.

Service tech

“The inbuilt complex employee scheduling capabilities of our sales reps on the field are virtually nonexistent, and there is no dedicated customer service that can be contacted whenever we want to implement complex integrations.”

CA

Christopher A.

Commercial Director

Google Forms FAQs

Q. What is Google Forms used for?

Google Forms is a free form builder tool that enables users to create surveys and questionnaires online in order to collect and organize information, simple or complex. Forms can be used to plan events, manage registrations, set up a poll, collect contact information, create a pop quiz, and more. Users can send all collected data to a spreadsheet and analyze data right in Google Sheets. When creating a form with Google Forms, users can select from multiple question types, customize values, and drag-and-drop to reorder questions. Question types include dropdowns, multiple choice, and linear scales. Users can also use page branching and question skip logic in order to show questions based on answers. Images, videos (including YouTube videos), logos, and custom logic can be added to forms in order to send professional looking surveys and questionnaires to individuals or customers. Google Forms will automatically suggest a set of colors to style the form, or users can choose from an assortment of curated themes. Responses to surveys and questionnaires are automatically collected and stored within Google Forms, with live response data and charts. Users can analyze entries with automatic summaries, and watch as responses appear in real time. Raw data can be accessed and analyzed via Google Sheets or other platforms. All forms are mobile responsive, meaning that users can create, edit, and complete forms using any device. Additional users can be invited via email and provided with access for collaboration. Google Forms can be shared with individuals via email, a link, embedded into a website, or shared via social media.

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