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Google Forms
5
8.1K
4
2.9K
3
336
2
32
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Create custom forms for surveys & questionnaires
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Google Forms - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Google Forms overview


Based on 11387 verified user reviews
What is Google Forms?
Google Forms is a survey tool with key features that include survey builder, forms creation and design, reporting and analytics, data import/export, access controls and permissions, customizable templates, and more.
Who uses Google Forms?
Reviews for Google Forms come from a wide variety of industries, including education management (11% of reviewers), computer software (8%), and information technology and services (6%). The most frequent use case for Google Forms cited by reviewers is conducting surveys (73% of reviewers).
What do users say about Google Forms pricing?
Most reviewers indicate Google Forms offers excellent value for money due to its free access and comprehensive features. Most users consider the lack of hidden fees a major benefit, though some reviewers find minor drawbacks like limited customization and required branding.
What are the most popular integrations for Google Forms?
The Google Forms integrations most frequently cited by reviewers are: Google Sheets (a spreadsheet product rated 4.8 out of 5 for its integration with Google Forms), Google Drive (a cloud storage product, 4.9), and Microsoft Excel (a spreadsheet product, 4.7).
Starting price
Alternatives
with better value for money
Pros & Cons
Data Collection
Survey Creation
Surveys
Customer Support
Forms
Limited security and permissions
Google Forms’s user interface
Google Forms pros, cons and reviews insights


To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.4
Ease of use
4.7
Customer support
4.4
Reviews sentiment
What do users say about Google Forms?
Google Forms is a survey tool with key features that include survey builder, forms creation and design, reporting and analytics, data import/export, access controls and permissions, customizable templates, and more.
Select to learn more
Who uses Google Forms?
Based on 11,387 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Google Forms's key features
GetApp's analysis of 1142 verified user reviews collected between July 2021 and October 2024 identifies Google Forms' most critical features and summarizes user sentiment about those features.
Reviewers appreciate Google Forms' Survey Builder for its flexibility in creating various question types, such as multiple choice, open-ended, and Likert scales. They find it easy to customize surveys to meet specific needs and report that it simplifies data collection and analysis. Users highlight the ability to track responses in real-time and the integration with Google Suite products. They also mention the ease of use for both beginners and experienced users, making survey creation accessible to all. Of the 562 Google Forms users who gave detailed accounts of their use of Survey Builder, 97% rated this feature as important or highly important.
Users report that Google Forms' Forms Creation & Design capabilities are user-friendly and intuitive. They appreciate the ability to customize forms with images, colors, and fonts, making them visually appealing. Reviewers indicate that the pre-designed templates and the option to add multimedia enhance the form creation process. They also value the platform's responsiveness, allowing form creation and editing on various devices. However, some users wish for more advanced design customization options. Of the 334 Google Forms users who gave detailed accounts of their use of Forms Creation & Design, 95% rated this feature as important or highly important.
Reviewers highlight the usefulness of Google Forms' Reporting/Analytics capabilities for providing real-time data visualization through charts and graphs. They find it helpful for quickly analyzing survey responses and making data-driven decisions. Users appreciate the seamless integration with Google Sheets, which allows for further data analysis and reporting. However, some feel that the analytics could be more detailed, suggesting improvements in tracking form opens, link clicks, and skipped questions. Of the 368 Google Forms users who gave detailed accounts of their use of Reporting/Analytics, 93% rated this feature as important or highly important.
Users appreciate the robust Access Controls/Permissions in Google Forms, allowing them to manage who can view, edit, and respond to forms. They find it beneficial for collaboration, as different permission levels can be assigned to various users. Reviewers also value the ability to restrict access to specific groups and set expiration dates for access. This capability enhances data security and ensures that only authorized individuals can access sensitive information. Of the 383 Google Forms users who gave detailed accounts of their use of Access Controls/Permissions, 93% rated this feature as important or highly important.
Reviewers find the Data Import/Export capabilities of Google Forms highly convenient. They appreciate the ease of exporting data to formats like CSV, Excel, and Google Sheets, which facilitates further analysis and reporting. Users also highlight the ability to import data from external sources, saving time and ensuring data accuracy. They value the seamless integration with other Google Workspace tools, which enhances the overall data management process. Of the 350 Google Forms users who gave detailed accounts of their use of Data Import/Export, 92% rated this feature as important or highly important.
Users report that Google Forms' Customizable Templates are valuable for quickly creating professional-looking surveys and forms. They appreciate the ability to personalize templates with brand colors, logos, and images, enhancing the overall user experience. Reviewers find the pre-made templates helpful for various purposes, such as event registration and feedback collection. However, some users wish for more customization options, including additional fonts and design elements. Of the 379 Google Forms users who gave detailed accounts of their use of Customizable Templates, 85% rated this feature as important or highly important.
All Google Forms features
Features rating:
Google Forms alternatives
Google Forms pricing
Value for money rating:
Starting from
Free
User opinions about Google Forms price and value
Value for money rating:
To see what individual users think of Google Forms's price and value, check out the review snippets below.
Bri K.
Marketing Director
Ali U.
Medical Biller
Google Forms integrations (103)
Integrations rated by users
We looked at 11,387 user reviews to identify which products are mentioned as Google Forms integrations and how users feel about them.
Integration rating: 4.8 (241)
“port information out of jotform.”
Stanley N.
Assistant Manager
Integration rating: 4.8 (130)
“I need to share files with my team”
Dorle L.
Global Payroll Administrator
Integration rating: 4.7 (85)
Integration rating: 4.7 (75)
“draft statements for settelement”
Yu N.
Director
Integration rating: 4.8 (66)
Integration rating: 4.8 (62)
Google Forms customer support
What do users say about Google Forms customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Google Forms customer support.
Select users found Google Forms' customer support helpful, professional, and quick to resolve issues when contacted.
The majority of users report difficulty reaching live customer support or finding direct help channels.
Widely noted by reviewers, responses from support are often delayed or not available for free users.
Broad user base mentions reliance on forums and help pages due to limited or non-existent official support.
Support options
Training options
To see what individual users say about Google Forms's customer support, check out the review snippets below.
“Its built-in features cover most survey and form requirements without needing add-ons, and customer support is supported by extensive documentation and community resources. While payment options are not applicable since it’s a free tool, this actually enhances its value, making Google Forms a highly accessible and efficient solution for collecting and managing data.”
Ali U.
Medical Biller
“I used it to build a branded Archetype quiz for my community and was able to design, share, and collect responses in under an hour—no tech headaches, no hidden paywall nonsense.”

Jamie A.
Founder
“I even tried using customer service and they couldn't help me either.”

robert m.
Service tech
“The inbuilt complex employee scheduling capabilities of our sales reps on the field are virtually nonexistent, and there is no dedicated customer service that can be contacted whenever we want to implement complex integrations.”
Christopher A.
Commercial Director
Google Forms FAQs
Google Forms is a free form builder tool that enables users to create surveys and questionnaires online in order to collect and organize information, simple or complex. Forms can be used to plan events, manage registrations, set up a poll, collect contact information, create a pop quiz, and more. Users can send all collected data to a spreadsheet and analyze data right in Google Sheets. When creating a form with Google Forms, users can select from multiple question types, customize values, and drag-and-drop to reorder questions. Question types include dropdowns, multiple choice, and linear scales. Users can also use page branching and question skip logic in order to show questions based on answers. Images, videos (including YouTube videos), logos, and custom logic can be added to forms in order to send professional looking surveys and questionnaires to individuals or customers. Google Forms will automatically suggest a set of colors to style the form, or users can choose from an assortment of curated themes. Responses to surveys and questionnaires are automatically collected and stored within Google Forms, with live response data and charts. Users can analyze entries with automatic summaries, and watch as responses appear in real time. Raw data can be accessed and analyzed via Google Sheets or other platforms. All forms are mobile responsive, meaning that users can create, edit, and complete forms using any device. Additional users can be invited via email and provided with access for collaboration. Google Forms can be shared with individuals via email, a link, embedded into a website, or shared via social media.
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