App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Help Scout Logo

Help Scout

4.6
(207)

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Deliver world-class support from one easy-to-use platform.

(18)

Help Scout Alternatives & Competitors

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LiveAgent logo
4.7
(1.5K)

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
Help Scout logo

66

179

73

features in common

66

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.5K)

Top features

  • Email Templates

    5.0

  • Change Management

    5.0

  • Video Conferencing

    5.0

Help Scout logo

Help Scout user ratings

Functionality

4.3
(207)

Top features

  • Real-time Consumer-facing Chat

    5.0

  • Queue Management

    5.0

  • Performance Metrics

    5.0

Pricing

Starting from

$9/month

Value for money

LiveAgent logo
4.7

0.3

Help Scout logo
4.4

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Freshdesk logo
4.5
(3.2K)

Online helpdesk system and customer service software

Features

Total

Freshdesk logo
Help Scout logo

56

115

73

features in common

56

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.2K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Widgets

    5.0

Help Scout logo

Help Scout user ratings

Functionality

4.3
(207)

Top features

  • Real-time Consumer-facing Chat

    5.0

  • Queue Management

    5.0

  • Performance Metrics

    5.0

Pricing

Starting from

$15/month

Value for money

Freshdesk logo
4.4
Help Scout logo
4.4

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.