HelpDesk Reviews

HelpDesk

Ticketing software for effortless customer support

HelpDesk

Review Summary

Pros

The software is very easy for my agents to understand and it is great that they can access it online anywhere.

Stephen G.

We're able to manage tickets in a clean and visually minimal environment and get information without needing to execute multiple clicks. Definitely recommend this solution for teams of all sizes.

Richard E.

Super easy to get up and running and start managing customer support inquiries. The support team at HelpDesk is very attentive in addressing any questions.

Richard E.

Cons

The spam filter is also quite annoying, while it does block a lot of spam emails, we've missed quite a few non-spam tickets, resulting in upset clients.

Nicholas H.

It lacks some of the more advance features that more mature Helpdesk solutions offer. The integration with their livechat product is weak and essentially worthless.

Rex F.

For now nothing particular, it's a young product, so limited in features, but they add features week by week.

Thomas V.

Overall rating

4.6

(14)

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93%
positive reviews
100%
would recommend this app

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14 reviews

recommended