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Incident IQ
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Incident IQ is a workflow management solution built by K-12,
Table of Contents
Incident IQ - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Incident IQ overview
What is Incident IQ?
From help desk ticketing and asset management to HR and Facility workflow management, Incident IQ has revolutionized the way K-12 school districts provide and manage services.
Headquartered in Atlanta, GA, Incident IQ is 130+ strong and made up of former educators, K-12 IT technicians, and district leadership. Our platform is designed to specifically meet the unique IT needs we experienced firsthand in our classrooms and districts.
Key benefits of using Incident IQ
1) Our focus on K-12 allows Incident IQ to be tailored to the specific needs of education. Our support apps and integrations go further to help districts support the 21st-century classroom with integrations for leading student information, learning management, single sign-on, and asset management systems.
2) Incident IQ integrates asset management as a core component of help desk support. Teachers and students don't need to know the specifics of the technology they need help with—it’s all tied into their Incident IQ account. The user interface has been designed to be intuitive for educators, with a step-by-step ticket wizard that gets most requests submitted in under a minute. While faculty members are given a simple way to enter help tickets tickets, Incident IQ provides IT staff with detail-rich tickets, allowing for quicker resolution.
Starting price
Alternatives
with better value for money
Pros & Cons
Integrations
Ease of Use
Customer Support
Training and Learning Curve
Incident IQ’s user interface
Incident IQ pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.6
Ease of use
4.6
Customer support
4.6
Reviews sentiment
What do users say about Incident IQ?
It has allowed us to integrate our Google chrome devices and Apple products from JAMF as well as with Infinite Campus our SIS.
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Who uses Incident IQ?
Based on 41 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
Incident IQ's key features
Most critical features, based on insights from Incident IQ users:
All Incident IQ features
Features rating:
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Incident IQ pricing
Value for money rating:
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No pricing info
User opinions about Incident IQ price and value
Value for money rating:
To see what individual users think of Incident IQ's price and value, check out the review snippets below.
Ashley C.
Computer Technician
Stephanie H.
Media Specialist
Incident IQ integrations (28)
Integrations rated by users
We looked at 41 user reviews to identify which products are mentioned as Incident IQ integrations and how users feel about them.
Integration rating: 5.0 (1)
“Tieing into our classlink allows students and teachers to access the Incident IQ protal with one click from their classlink home screen the second they log into their device.”
Jack L.
Technology Director
Integration rating: 1.0 (1)
“It's our main system of record for students and staff. This integration is so buggy and poorly implemented I'm not sure how it even passed your quality controls. Another major weak point in IIQ”
Daniel P.
Sys Admin
Integration rating: 4.0 (1)
“We use Zoho assist when we meet to provide remote technical support. Being able to remote in strate from Incident IQ with this integration is very helpful.”
Jack L.
Technology Director
Integration rating: 5.0 (2)
Incident IQ support options
Typical customers
Platforms supported
Support options
Training options
Incident IQ FAQs
Incident IQ has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What languages does Incident IQ support?
Incident IQ supports the following languages:
English
Q. Does Incident IQ support mobile devices?
Incident IQ supports the following devices:
Android, iPad, iPhone
Q. Does Incident IQ offer an API?
Yes, Incident IQ has an API available for use.
Q. What level of support does Incident IQ offer?
Incident IQ offers the following support options:
Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)
